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Embrace Pet Insurance
- Pet Insurance
- Cleveland, OH
About this business
Insurance Plans Designed with You and Your Pets in Mind All of your pet’s unexpected accidents & illnesses are covered with Embrace’s one simple yet comprehensive pet insurance plan. Personalize your policy by selecting the annual maximum, annual deductible, and reimbursement percentage that fit your budget and needs.
Location details
4530 Richmond Rd, Cleveland, OH, 44128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I had a policy with them for over 10 years, and it went ok. My dog, a lifelong Embrace Pet, turned 12 and the raised it from monthly payments of $155 to $358 overnight. I thought it was a mistake but when I called they said Washington State has seen huge increases...umm, NO. Then they tried to say it’s my dogs age. He is 12 and has not used his insurance in over a year because he has been healthy. Raising a payment over 100% is absolutely wrong, this is insurance fraud against your customers. Can you imagine waking up one mo... read more
If I could give Embrace Pet Insurance zero stars I would. This company is one of the biggest scams around. I got this Insurance for my two pets for my two Maltipoos, almost two years ago. We are a retired military in purchased this pet insurance because of the so called, great reviews and USAA. Before I got there policy I had to sent my pets medical records in case of pre-existing health issues. They have none so the policy was excepted. One of my maltipoos Bella was rushed to the ER for IVDD, and couldn't walk or breath whi... read more
Do not deal with these scammers !!! I will have to tell all five people I referred for their pet insurance that this company has denied all my claims when my dog has been unable to retain any food and will continually vomit their food which has caused me excessive dues in ER visits and more with referrals to internists . My dog has been healthy for the last year without any issues. She started vomiting all food which I thought was perhaps a virus or something. Moving from UHC to embrace was the WORST mistake I’ve ever made. ... read more
Hands down the worst. They reject every single thing they can even when it's a FAR stretch from a surgically corrected pre-existing condition long before we got the policy. They have also denied basic medications attached to approved claims. It takes them FOREVER to process a claim - I have waited weeks for some and have yet to have anything processed timely. Their customer service is atrocious and also take weeks to respond to email inquiries on your claim. Rates? Everything you read below is true. For one dog, we pay over ... read more
Very unfortunate to have to write this review. Embrace Insurance's #1 job is to find ways to deny your insurance claim. Found this out the hard way. This shady business will find every single possible reason and scrape the scum of the earth to decline your insurance claim. I can't believe how unreasonable they are. I have never ever came close to getting any reimbursements despite working with our vicenarians, providing all documentations, AND even getting a formal letter from our vetenarian. These guys are nuts. Total scamm... read more
Piss poor insurance. Pays for nothing . Never ever paid anything. Screwed over. Run people run. Embrace will not psy crook's
Our premium went up 100% after a year of perfect payment records. Embrace never had to pay us a dime in claims, then raised our rates so astronomically that we had no choice but to cancel the policy. When I called to ask why our rates had increased so much, we were told that "inflation in our area combined with our pet's ages" was the reason for the rate changes. I can understand a small change for inflation, but doubling our bill seems like an easy way to pocket customer premiums without ever paying out on policies. The cus... read more
Everything about my experience has felt borderline fraudulent thus far. They are not transparent with their documentation requirements, and it seems like rules are invented along the way about what counts as a preexisting condition, etc. Not to mention, it is basically impossible to know if your personal information and documents are being responsibly handled. At this point, I've lost all trust in their ability to manage my account and the document I have sent them. I've send one set of documents on a claim being held up 3 s... read more
This is obviously owned by an investment firm interested in highest profits not protecting pets and owner. My dog has never had a seizure. However because of a question I asked, which was not put down correctly by employee, not vet, seizures are now not covered. I saw letter her vet wrote to Embrace explaining my dog has never had a seizure plus she had had mild gingivitis which home care cured. Every exam lists neurological as normal. However after appeal Embrace chose to ignore the letter and keep a nonexistent condition. ... read more
Frequently asked questions about Embrace Pet Insurance
How is Embrace Pet Insurance rated?
Embrace Pet Insurance has a 3.9 star rating with 13,668 reviews.
When is Embrace Pet Insurance open?
Embrace Pet Insurance is open now. It will close at 8:00 p.m.