This profile has been claimed by the business owner or representative.
Embrace Pet Insurance
- Pet Insurance
- Cleveland, OH
About this business
Location details
4530 Richmond Rd, Cleveland, OH, 44128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
This insurance doesn't work for their customers - they work to protect their business and to never pay off a claim. My dog has damaged her leg. We went to an urgent care and did an X-Ray. Embrace Pet Insurance said they need a medical history from that urgent care for past 12 months. I never been to that urgent care before so we had no history there. Embrace said it will take longer time to process. And they never paid the claim off. Why do I pay them if they don't do their job? I regret that I was paying them for 2 years.
Business response:
I apologize that you were not satisfied with your Embrace policy for your pet. I did take a look at Ichigo’s policy and it does seem that her claim was processed and covered by Embrace. As her claim was suspected to be an orthopedic condition, Embrace had to review her medical history through the orthopedic waiting period to determine that she did not have any orthopedic pre-existing conditions. Once this review was complete, her claim was processed and paid. If you have any additional questions, please feel free to reach ou... read more
I want to warn others as I ended up paying 60.00 a month for over a year only to find that when I filed a claim I got the biggest run around. First they make you provide all medical history, what they don’t tell you is they interpret the minor of incidents as preexisting conditions that will never be covered. My dog had been in good health all his life and when I filed a claim for a removal of a skin tage they would cover it as when my puppy was younger he has an injury in his ear that I took him to the vet for because it wo... read more
Business response:
I apologize that you were not satisfied with your Embrace policy for your pet. When a policy is first purchased, there is a 14-day illness waiting period and Embrace reviews a pet’s medical records from 12 months prior to the policy start date until the end of the 14-day illness waiting period. Any abnormalities noted in these records are then listed as a pre-existing condition. In ****’s case, his records were reviewed from January 2019 until 2/14/20. During this time, **** was noted to have a black skin mass on his ear tha... read more
I had a different company prior to Embrace for 12 years never had to contact them once.Embrace I’m constantly on the phone with them when I put in a claim. They requested the same documents over and over. They reviewed docs and said not covered, yea because that was under the old company and you asked for the medical records for that procedure. That was not the claim I put in. I could go on and on with my complaints. Customer service people are sweet but it’s hard to talk to a claims person directly. Only had them since Janu... read more
Business response:
Hello, I am sorry to hear that you are not happy with your Embrace policy. I see that a medical history review was requested for your pets after your policy was purchased. At the end of your 14-day illness waiting period, a request was sent out for each pets medical records. It did take quite a bit of time to receive all the records for the veterinary hospitals, once all the records were received, we were able to complete the medical history review for each pet. After the review was completed, the pending claims were process... read more
Embrace is fraudulent in its business practices. It’s all too happy to collect premiums but when you submit claims, it takes well over 1-2 months to receive a response and the response is 100% “claim on hold pending more information”. They perpetuate fraud on their customers by failing to apply the policy guidelines z
I do not recommend this insurance. After paying over a year and a half of premiums they denied my claim stating pre existing conditions which was completely false. Don’t waste your money. Save it and pay yourself.
Business response:
Hello, I apologize for your dissatisfaction with your policy. Unfortunately, as it is listed in the policies terms and conditions, any abnormalities that are noted within the 12-months prior to the policy start are deemed a pre-existing condition. As Haley was noted to have a mass on her lower back prior to the policy purchase, it was made a pre-existing condition. There were no diagnostics completed on this mass at the time it was first noted so all masses were excluded from coverage. Haley was seen multiple times for a rec... read more
After using Embrace for 2 years, I finally filed my first claim a few weeks back. I now understand their business model. They are very helpful until your pet gets sick and it comes time for them to pay any money, at which point they will make the process as complicated as possible, in the hopes that you do not follow through with the claim. Here is the process to get your pet healthy using Embrace... 1. Print a physical copy of the pre-approval form 2. Schedule a vet visit and have them fill out the form by hand. 3. Scan the... read more
Business response:
Hello, I am sorry if there was any confusion with your policy. I am unable to locate your policy under the last name provided, but I would be happy to explain the claims routine. When a policy is first purchased, there is a 14-day illness waiting period and a 6-month orthopedic waiting period. Once the end of the 14-day illness waiting period is reached, an email is sent out explaining that a medical history review can be requested to determine if there are any pre-existing conditions, if one is not requested, Embrace will n... read more
I've had my dogs covered for 3 years. My youngest was covered when I brought him home from the breeder at 2 months. He had his annual wellness visit, got the orthopedic waiver completed, and didn't see another vet until he ended up developing luxating patella 10 months later and had surgery. I've been waiting over a month now for Embrace to review the claim for a dog that literally should be the easiest scenario to review. ONE vet visit that had their waiver signed. They claim they requested records that my vet never receive... read more
Business response:
Hello, I apologize for any confusion there has been with your Embrace policy. After taking a look at *********file, I do see that we have his medical records from ********** ****** *********After receiving *********clam on 3/17/21, it initiated a medical history review for *******as one was not requested previously. The medical history was received on 3/30/21 and is currently in line to be reviewed. Unfortunately, the first illness claim takes a little longer to process as a medical history review has to be completed. Once t... read more
I am in the process of submitting a claim for my dog. I have had Embrace for a few years without any claims. In 02/19 my dog had licked her elbow and back hock raw. She was diagnosed with Lick Granulomas. Which is caused by skin a skin irritation from allergies, body reaction or just plain boredom. We put her on a antibotic and used an ointment, kept her from licking it anylonger and it healed up. We did not need to have anything else done. As the antibiotic and ointment resolved it. She gets allergies about twice a year now... read more
Business response:
Hello, I am very sorry to hear that you have not been happy with your Embrace policy. After looking at your policy, I see that we are currently in the process of setting up an appeal for *****’s recent claims. Unfortunately, ***** was noted to have thickened tissue on her right rear hock that was listed as a possible lick granuloma, cancer, or other. In the medical records we have for *****, there are no diagnostics for this thickened area of skin. As this abnormality was noted prior to *****’s policy start date, it was list... read more
I am in the process of submitting a claim for my dog. I have had Embrace for a few years without any claims. In 02/19 my dog had licked her elbow and back hock raw. She was diagnosed with Lick Granulomas. Which is caused by skin a skin irritation from allergies, body reaction or just plain boredom. We put her on a antibotic and used an ointment, kept her from licking it anylonger and it healed up. We did not need to have anything else done. As the antibiotic and ointment resolved it. She gets allergies about twice a year now... read more
Business response:
Hello, I am very sorry to hear that you have not been happy with your Embrace policy. After looking at your policy, I see that we are currently in the process of setting up an appeal for *****’s recent claims. Unfortunately, ***** was noted to have thickened tissue on her right rear hock that was listed as a possible lick granuloma, cancer, or other. In the medical records we have for *****, there are no diagnostics for this thickened area of skin. As this abnormality was noted prior to *****’s policy start date, it was list... read more
Frequently asked questions about Embrace Pet Insurance
How is Embrace Pet Insurance rated?
Embrace Pet Insurance has a 4 star rating with 13,871 reviews.
When is Embrace Pet Insurance open?
Embrace Pet Insurance is closed now. It will open at 9:00 a.m.