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Emerald Grande at HarborWalk Village
- Real Estate
- Destin, FL
About this business
Location details
10 Harbor Blvd., Destin, FL, 32541, United States
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Take a hard pass on this place. Front desk manager is terrible and treats guests like they’re beneath them. As an owner, please stop with the pushy “30 minute” seminars etc. you tell them No, then NO again then NO AGAIN and then you’re the bad guy. The bald guy “supervisor” is a joke! Get rid of that guy and the blonde manager. Thankfully I secretly recorded the entire situation from beginning to end and sent to corporate. Can’t wait to get out of this mess. Terrible terrible experience.
Business response:
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies, Becca. We are committed to providing great customer service and have informed our management team. We value our guests’ opinions and would like to thank you for bringing this to our attention.
HORRIBLE and DANGEROUS EXPERIENCE. As locals we like to stay here from time to time for a staycation, this was my second time coming with my infant daughter. While using the pool I walked into the shallow end with my daughter in my arms, my legs immediately flew out from under me causing me to throw my daughter from my arms. She and I both fell onto the hard ground. She hit her head and and whole back, while I hit my hips and upper back on the floor. I was traumatized, my daughter was traumatized…no staff there to help. We h... read more
Business response:
Olivia, we’re sorry to hear of your less than satisfactory stay and hope you will accept our sincerest apologies. We value your opinion and feedback and strive to improve our guests' experience. We have shared your comments with our management and operations team.
This place was the absolute worst! I booked a 3 bedroom/3 bath. It was suppose to consist of 1 king and 2 queen beds. There was a bunk bed in one of the rooms. I immediately went back to the front desk. The customer service person tried to assist but from her records the room should have had 1 king and 2 queens. The rude Manager came out and didn’t even try to understand or resolve the issue. She kept saying that she couldn’t do anything. Our room was next to the trash room. Which smelled horribly the entire stay it was nev... read more
Business response:
We’re sorry to hear of your less than satisfactory stay and hope you will accept our sincerest apologies, Jackie. We value your opinion and feedback and strive to improve our guests' experience. We have shared your comments with our management and operations team. Please know that we hold our property to a higher standard than you experienced, and we do hope you will give us another chance in the future.
I loved our room, clean, beautiful and no bugs. Just parking was a nightmare, needs more signs to understand where to park. Same for elevators, need markers for east or west so you don't get on wrong one.
Business response:
We are happy to hear that you enjoyed your stay at the Emerald Grande, Elizabeth. Thank you for your review and feedback, we will share your comments with our team.
The umbrellas and beach chairs they promise they provide are only available if you make it on the first beach ferry of the day. They have a very limited number and if you’re not there first, you’re SOL. The pool area is under construction making seating there very limited. Not there by 9:00 am, no seat at the pool for you. Trying to address any issues with the staff results in “sorry there’s nothing I can do”. This has been a huge disappointment and waste of a massive amount of points. Wyndham should be shamed to be Affiliat... read more
Rooms were filthy! Beds were awful! No beach except by ferry! My children literally got scabies! Do not stay here!
This “resort” is AWFUL. The amount of money you spend, it should be top of the notch. With that being said, my family (20 of us) rented two condos ($10,000) for a week and we would never in a million years have stayed here if we knew what we were getting in to. It is completely rat and roach infested. Roaches were crawling all over in the kitchen, the bathrooms had pubic hair in the toilet, and tubs. The floors are so dirty that they turn your feet black. And to top it off, the service here is awful. The front desk has blown... read more
Business response:
We’re sorry to hear of your less than satisfactory stay and hope you will accept our sincerest apologies, Kayla. We value your opinion and feedback and strive to improve our guests' experience. We have shared your comments with our management and operations team. Please know that we hold our property to a higher standard than you experienced.
We arrived a few hours ago and checked into our room. The smell of curry 🍛 was overwhelming. We spoke the the front desk and they put in a work order to have an odor bomb dropped in the room. The Maintanace representative showed up (and recognized the smell immediately) promptly and sprayed a bottle of baby powder scent in the room which only made the smells compete. We visited the front desk again and a manager was nice enough to speak to us. She said there was nothing she could do, but acknowledged the people staying in... read more
The shuttle boat to the beach is broken. Our first day of vacation is spent waiting forever. The rented shuttle is going back and forth empty to get people off the beach instead of bringing people that want to go out there at the same time. It’s an absolute mess! The guy running one of the shuttle boats is rude. #nothappy
Business response:
Deidre, we are sorry about your experience. We will share your comments with our management team. Please, accept our sincerest apologies.
Frequently asked questions about Emerald Grande at HarborWalk Village
How is Emerald Grande at HarborWalk Village rated?
Emerald Grande at HarborWalk Village has a 4.5 star rating with 5,317 reviews.
When is Emerald Grande at HarborWalk Village open?
Emerald Grande at HarborWalk Village is open now. It is open 24/7.