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Emergency Animal Hospital of Collin County
- Emergency Pet Hospital
- Plano, TX
About this business
Location details
10225 Custer Road, Plano, TX, 75025, United States
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Zero star! We were there with our pup on September 29. We mentioned that we had traveled to Colorado and were worried about Rocky Mountain Fever. We go through full panel, X-rays. We asked for the RMF tick test. Were told a few hours later that he tested negative and everything else looked ok. Next day, our pup is getting worse. We go to our vet, we mention to her that he tested negative for RMF, so we're looking at every other possibility and we did another tick test. That same evening we rush him to another hospital to see... read more
Business response:
We are so sorry to hear of your heartbreaking loss and offer our sincere condolences. We take your feedback very seriously and are committed to continuous improvement. Thank you for taking the time to reach out and share your concerns.
The most frustrating part of my experience here was the misleading guidance about the cost of a follow-up visit. At my dog Duke’s initial emergency visit on 08/10/2025, I paid $717 for treatment. Both verbally and in the hospital’s own discharge instructions, I was told that I could return within three days for a bandage change at no charge, unless new medications or sedation were required. When I returned on 08/13/2025 for exactly that, a simple bandage change, with no new medications or sedation. I was billed $103.19. Wh... read more
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Terrible experience with Emergency Animal Hospital of Collin County We took our dog to Emergency Animal Hospital of Collin County on custer road for emergency treatment. He was in ICU care there for 2 days. During the entire period, out of the 4 doctors who changed shifts, only 1 called us with an update on his condition. None of the others called with an update. We had to keep calling to get any update on his condition. When he was discharged, the doctor on duty was not available to meet with us and discuss his treatment... read more
Business response:
Thank you for speaking to us. We hope we were able to address your concerns.
I would give this place zero stars if it were not for the great nurses we had who seemed to care much more than our veterinarian. The vet who evaluated and treated our dog for the first 2 days demanded we decide if we were going to put her to sleep or pay another $1000 for another day. They doped her up so badly she could barely function and then couldn't understand why she would not eat. We told them to stop the drugs and she began to eat and act more normal. She diagnosed our dog with a severe heart murmur which our o... read more
RecommendedWe brought my dog in for an emergency and while we were waiting in the lobby, my wife approached the desk to inquire about the wait time. When she reached the desk, she was faced with a woman who said in a stern, almost demeaning tone, “Do you *need* something?” Normally I would assume it was because of my wife’s race, but immediately afterwards, another person approached the same woman and her demeanor completely changed from how she acted with my wife, straight smiles and sunshine. Then when we get back into the room, we’r... read more
Frequently asked questions about Emergency Animal Hospital of Collin County
How is Emergency Animal Hospital of Collin County rated?
Emergency Animal Hospital of Collin County has a 4.1 star rating with 2,756 reviews.
When is Emergency Animal Hospital of Collin County open?
Emergency Animal Hospital of Collin County is open now. It is open 24/7.