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Emergency Animal Hospital of Collin County
- Emergency Pet Hospital
- Plano, TX
About this business
Location details
10225 Custer Road, Plano, TX, 75025, United States
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Terrible experience with Emergency Animal Hospital of Collin County We took our dog to Emergency Animal Hospital of Collin County on custer road for emergency treatment. He was in ICU care there for 2 days. During the entire period, out of the 4 doctors who changed shifts, only 1 called us with an update on his condition. None of the others called with an update. We had to keep calling to get any update on his condition. When he was discharged, the doctor on duty was not available to meet with us and discuss his treatment... read more
Business response:
Thank you for speaking to us. We hope we were able to address your concerns.
I would give this place zero stars if it were not for the great nurses we had who seemed to care much more than our veterinarian. The vet who evaluated and treated our dog for the first 2 days demanded we decide if we were going to put her to sleep or pay another $1000 for another day. They doped her up so badly she could barely function and then couldn't understand why she would not eat. We told them to stop the drugs and she began to eat and act more normal. She diagnosed our dog with a severe heart murmur which our o... read more
RecommendedWe brought my dog in for an emergency and while we were waiting in the lobby, my wife approached the desk to inquire about the wait time. When she reached the desk, she was faced with a woman who said in a stern, almost demeaning tone, “Do you *need* something?” Normally I would assume it was because of my wife’s race, but immediately afterwards, another person approached the same woman and her demeanor completely changed from how she acted with my wife, straight smiles and sunshine. Then when we get back into the room, we’r... read more
RecommendedWe brought my dog in for an emergency and while we were waiting in the lobby, my wife approached the desk to inquire about the wait time. When she reached the desk, she was faced with a woman who said in a stern, almost demeaning tone, “Do you *need* something?” Normally I would assume it was because of my wife’s race, but immediately afterwards, another person approached the same woman and her demeanor completely changed from how she acted with my wife, straight smiles and sunshine. Then when we get back into the room, we’r... read more
RecommendedThey did not follow my vets directions at all. He had a severe pancreatic attack and my vet suggested he go there for the weekend so he could be medicated and hydrated. He also had a week old neck injury. They put a leash around his neck and did not follow my vets instructions. I would never take an animal there again. Totally incompetent.
Not happy being forced to provide free labor by having to do the clerical data entry work of checking in on my phone. What a set up, they use their customers to provide free labor...and people so blind and comply.
Business response:
Madeline, it seems like you are talking about our ER Express check-in system. We apologize that you felt inconvenienced by the check-in process, and we hope we can answer some of your questions here. By providing your pet's information, current health status, and details about why you are bringing them to the ER, we are able to triage your pet more quickly, sometimes even before you arrive at the hospital. It also gives non-emergent pets the option to wait in the comfort of their home, until we text you that they are next in... read more
I was not allowed into the examination. They called me to briefly fill me in on the exam and the medicines they would send home with her, did an ultrasound but ultimately couldn't specifically point out something being wrong. I was charged $450 for the exam, ultrasound, and two medicines. I was given a visit summary and itemized receipt, got my dog back, and left. It wasn't until an hour after I had left that they emailed me a full exam detail, and listed an injury to her paw/nail essentially blaming her for not being cooper... read more
Business response:
Micheille, thank you for leaving us some feedback. We looked up your records in an effort to better understand the situation and answer some of your questions. Pet parents are not allowed in the back examination area, as it is a safety hazard to both our staff and the patients. At any given time, our techs may need to rush in a patient and perform life-saving duties. We need a safe and clear area, as every second counts. As for Buttercup's toenail, we can assure you that our team was not aggressive with your pet, it was simp... read more
Frequently asked questions about Emergency Animal Hospital of Collin County
How is Emergency Animal Hospital of Collin County rated?
Emergency Animal Hospital of Collin County has a 4.1 star rating with 2,880 reviews.
When is Emergency Animal Hospital of Collin County open?
Emergency Animal Hospital of Collin County is open now. It is open 24/7.