Emergency Animal Hospital of Collin County

Alex Alman 

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3 years ago

As far as an employee stand point, treat your employees as human beings and not numbers. When problems are brought to management's attention, do something about it. Buying food is just a bandaid for a deeper wound. Being over worked, understaffed, and undercompensated are the reasons why majority of your staff is leaving the Plano location. Management is a complete and utter joke. Pete tells people no smoke breaks, yet, smokes two cigarettes an hour and has the audacity to attempt to remove chairs for staff because they sho... read more

Amber Freed 

on Facebook

3 years ago

My cat has not been feeling well for a couple of days and my vet could not get him in. I went to the Emergency Vet. It turned out he has heart and renal failure. I was stunned and devastated. I cannot say enough bad things about my experience with the vet. She was ruthless to me and had the worst bedside manner. She recommended a $4,000 overnight treatment but it didn’t sounds promising, so she to euthanize him. I said I wanted to bring him home and find a service to come to the house. She yelled you are letting you... read more

Bimbim Chaebteo 

on Facebook

3 years ago

We've been here before and it was good service until lately. It seems like your night shift front desk staff seems so salty and very mean. My dog was badly injured and has a ball-sized open cut wound under his belly, adnominal region, exposing some visceral organs, and your two front desks ask us to wait for two more hours due to the triage process. I told them about my dog's extreme pain like my dog keeps on yapping at the front desk due to extreme pain, pain scale of like 11/10 (other people in the front desk waiting ar... read more

Sidrah Ahmad 

on Facebook

3 years ago

do not go here 🤬read the reviews on google; they've killed dogs and I PERSONALLY wrote a review that Im copying here: Horrible experience. Do not go here. DO NOT LET Dr. Rizwan Shahzad doctor see your pet. I have NO respect for him. The doctor who was there is least empathetic and least bothered about your pet - they only care about charging you money. I brought in my 4 month old puppy who was having face swelling allergic reaction to a rabies vaccine and they took him in. the doctor first comes into the room flashing a ... read more

Melissa Dooley 

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3 years ago

We did not have a great experience. We were forgotten about in the waiting room. Had to remind the receptionist we hadn’t been seen yet. They called us while we were in the exam room (after we were in there unseen for almost an hour) to tell us they were looking for us! The tech called out, “oh s***!” in front of my children when she realized we had been in the exam room the whole time. It was so unorganized. It made us question the quality of pet care! 

Judy York Robinson 

on Facebook

3 years ago

I took my cat there today at 3 pm. She had not eaten or had a bowel movement for 5 days. Saw my regular veterinarian previously on Friday and she recommended this ER hospital if I was concerned on the weekend with no improvement. Finally saw a veterinarian at 5 pm. X-Ray, blood work, enema, etc was given. Veterinarian finally called at 7:45 pm to give results. Suggested keeping her overnight, possible another enema, fluids and suggested ultrasound with specialist the next day. I decided to bring her home. Cost was already o... read more

Duane Holt 

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4 years ago

Dog got sick in the middle of the night and thankfully you were open! 

Villegas Jesse 

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4 years ago

The doctor only cares for the money! 

Delaney Grace 

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4 years ago

Very rude and inconsiderate staff. Was hung up on multiple times and waited over an hour and a half for my dog that they told me would be brought out to me “in a couple of minutes”.