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Emergency Animal Hospital of Collin County
- Emergency Pet Hospital
- Plano, TX
About this business
Location details
10225 Custer Road, Plano, TX, 75025, United States
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I was not allowed into the examination. They called me to briefly fill me in on the exam and the medicines they would send home with her, did an ultrasound but ultimately couldn't specifically point out something being wrong. I was charged $450 for the exam, ultrasound, and two medicines. I was given a visit summary and itemized receipt, got my dog back, and left. It wasn't until an hour after I had left that they emailed me a full exam detail, and listed an injury to her paw/nail essentially blaming her for not being cooper... read more
Business response:
Micheille, thank you for leaving us some feedback. We looked up your records in an effort to better understand the situation and answer some of your questions. Pet parents are not allowed in the back examination area, as it is a safety hazard to both our staff and the patients. At any given time, our techs may need to rush in a patient and perform life-saving duties. We need a safe and clear area, as every second counts. As for Buttercup's toenail, we can assure you that our team was not aggressive with your pet, it was simp... read more
I felt like all they were interested in was to try and see home much money they could get out of you. While I was waiting I watched two other potential customers leave the facility with their pet after they were told how much it was going to cost them. For my dog I was told they wanted to do six different test and it was going to be close to $1000 so they could get the big picture I told him that was ridiculous we ended up doing a few test only for about $315 of which $150 was the initial consultation which I don’t know what... read more
Business response:
Don, we understand that emergency veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, as well as offer payment aid such as scratch pay and care credit. We aim to provide you with the information and educational resources to make the most informed decision for your pet. As for the $150 exam fee, our doctors do a thorough examination of your pet, which includes getting their tem... read more
Took them 4 hours from when I dropped off my dog, and even then I had to call myself to get an update! They had me repeat all the symptoms I already told them 4 hours ago, just to tell me they needed more bloodwork and x-rays. When I arrived I asked to speak to the technician, and she told me they looked at him about 2 hrs ago but haven’t had a chance to call me! Clearly not an emergency response from an emergency room. We understand that there are other pets with more critical conditions that come first, but within reason, ... read more
Business response:
Pedram, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. As an emergency walk-in clinic we cannot always predict the wait-time. Emergency cases do take priority at times and do cause inevitable delays. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
RecommendedWe brought Abraham our 19 1/2 yr old Shih Tzu to have the staples removed that were put in two weeks earlier at your West location. Unfortunately, the skin didn't heal and he was in the same condition as when we brought him to the West location. The dermatoid mass tissue was all that was available and therefore nothing healed. We made the decision to completely remove the entire mass from the top of his back to the right side of his belly. Obviously the fear was his age and going under general. Surgery was done Monday even... read more
Business response:
Mike, thank you for the recommendation! We are absolutely thrilled to hear that Abraham's back is fixed!! It was our pleasure caring for him and we wish him (and you) nothing but the best! Don't hesitate to give us a call if you have any questions. Give Abe extra love from us!
RecommendedAs far as an employee stand point, treat your employees as human beings and not numbers. When problems are brought to management's attention, do something about it. Buying food is just a bandaid for a deeper wound. Being over worked, understaffed, and undercompensated are the reasons why majority of your staff is leaving the Plano location. Management is a complete and utter joke. Pete tells people no smoke breaks, yet, smokes two cigarettes an hour and has the audacity to attempt to remove chairs for staff because they sho... read more
Business response:
Alex, thank you for your feedback. We are sorry to hear that you were unhappy with the work environment. We are extremely proud of the staff that makes up EAHCC, as each and every one of them are caring, compassionate, and genuinely fantastic people. We appreciate your suggestions and will continue to use past and current employee feedback as an opportunity to learn, grow, and to show our staff how much we appreciate them. We hope that it brings you comfort to know that, in the year since you transitioned to a new career opp... read more
My cat has not been feeling well for a couple of days and my vet could not get him in. I went to the Emergency Vet. It turned out he has heart and renal failure. I was stunned and devastated. I cannot say enough bad things about my experience with the vet. She was ruthless to me and had the worst bedside manner. She recommended a $4,000 overnight treatment but it didn’t sounds promising, so she to euthanize him. I said I wanted to bring him home and find a service to come to the house. She yelled you are letting you... read more
Business response:
Amber, thank you for writing us some feedback. First and foremost, we want to offer our deepest condolences to you. We know all too well how difficult it is to say goodbye to a beloved pet and how heartbreaking a sudden loss can be. We hope you are able to find comfort in the precious memories of him. We apologize that you were dissatisfied with your vet. We have read your records, spoken to our staff, and have forwarded this review to our leadership team. If you don't mind, our Hospital Operations Manager will be giving yo... read more
We've been here before and it was good service until lately. It seems like your night shift front desk staff seems so salty and very mean. My dog was badly injured and has a ball-sized open cut wound under his belly, adnominal region, exposing some visceral organs, and your two front desks ask us to wait for two more hours due to the triage process. I told them about my dog's extreme pain like my dog keeps on yapping at the front desk due to extreme pain, pain scale of like 11/10 (other people in the front desk waiting ar... read more
Business response:
Hi there, thank you for taking the time to write us some feedback. We are deeply sorry that you were dissatisfied with your visit. We understand the stress that comes with having to bring your injured dog to the ER. We also understand you wanting more communication in regard to why your dog was prioritized the way it was. We can assure you of our staff's expertise in triage, as they are diligently trained and see an extremely high amount of cases every day. Once they arrive, each patient is immediately categorized into Prio... read more
do not go here 🤬read the reviews on google; they've killed dogs and I PERSONALLY wrote a review that Im copying here: Horrible experience. Do not go here. DO NOT LET Dr. Rizwan Shahzad doctor see your pet. I have NO respect for him. The doctor who was there is least empathetic and least bothered about your pet - they only care about charging you money. I brought in my 4 month old puppy who was having face swelling allergic reaction to a rabies vaccine and they took him in. the doctor first comes into the room flashing a ... read more
Business response:
Sidrah, we appreciate you taking the time to write feedback and we apologize that you were dissatisfied with your visit with us. We have shared your review with a member of our leadership team, who will be calling you to further discuss your experience. Until then, we will try to shed some light on your experience, with the hope it will bring comfort to you and a better understanding of the situation. First and foremost, our staff loves what they do and we do not kill dogs. As for your visit with Dr. Shazad, we apologize for... read more
We did not have a great experience. We were forgotten about in the waiting room. Had to remind the receptionist we hadn’t been seen yet. They called us while we were in the exam room (after we were in there unseen for almost an hour) to tell us they were looking for us! The tech called out, “oh s***!” in front of my children when she realized we had been in the exam room the whole time. It was so unorganized. It made us question the quality of pet care!
Business response:
Thank you for providing your feedback and letting us know about this issue, Melissa. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. We have shared your review with our Hospital Operations Manager, who should be giving you a call to further discuss your visit. We very much appreciate the feedback and look forward to speaking with you.
Frequently asked questions about Emergency Animal Hospital of Collin County
How is Emergency Animal Hospital of Collin County rated?
Emergency Animal Hospital of Collin County has a 4.1 star rating with 2,781 reviews.
When is Emergency Animal Hospital of Collin County open?
Emergency Animal Hospital of Collin County is open now. It is open 24/7.