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Emergency Animal Hospital of Collin County
- Emergency Pet Hospital
- Plano, TX
About this business
Location details
10225 Custer Road, Plano, TX, 75025, United States
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We noticed our American Bulldog Dude was not acting right on Thursday night when we had gotten into bed; he was breathing weird and on the floor when usually he lays in bed with us for a bit. We got down on the floor with him and noticed he was pretty out of it. We decided he needed to be seen right away and my husband took him here while I stayed at home with my kids. Dude wasn’t walking right when we got him up and was acting as if in pain, my husband had to carry him into the car. This was around 930/10. He got there prob... read more
Business response:
Brittany, please accept our deepest condolences! Losing a beloved family member is one of the hardest things to go through in life. We hope you all find comfort and peace in the memories you share of Dude. Thank you for speaking with a member of our leadership team. We appreciate your time sharing your story and speaking with us further about your experience. We truly value your feedback. Please let us know if there is anything else we can do for you and your family Brittany.
We brought our dog in very ill on September 16th unfortunately there was nothing they could do so we had to make a very hard decision to have her put to sleep. we requested for her to be cremated and her ashes to be returned to us. They advised they would call us in 3-5 days so we could come pick her ashes up. We gave them a week and we started calling them and each time we called they just said that the ashes has not been returned yet. I emailed twice as well and NOTHING not one response. we would call again and finall... read more
Business response:
Leala, thank you for taking time to speak with Dr. Severidt recently and Miranda, our lead CSR, last night. Losing a pet is extremely difficult, and words cannot express our sympathy for your overall experience and loss of Normina. As mentioned in your other reviews - after gaining insight, we'll revisit our communication process and ensure all is streamlined internally and with outside services, such as cremation. Please do not hesitate to contact us further if additional questions arise, and we appreciate your time spent t... read more
PLEASE READ - IMPORTANT The Emergency Animal Hospital of Collin County was recommended to me by my vet many, many years ago. Over that time period, employees come and go. Over the years, we have taken 3 pets to them for emergency care. Fortunately, nothing was too serious, but needed immediate attention. My 10 pound Shih Tzu swallowed a 5" No Hide Chew last night. I had just given one to both of my dogs. Within 5 minutes she was hacking as if she was trying to bring something out of her throat...she had not had it long en... read more
They killed my cat on purpose because I wanted to take her home.i believe she was given euthanasia in her heart to have the reaction I saw when I went to pick her up.Do not take your baby there.Dr.Woodruff and her staff even left me in the room with my dead baby and changed shifts and they left.
Business response:
Cynthia, thank you for taking time to speak with our chief medical officer. Please let us know if there is anything else we can do for you. Best wishes!
RecommendedYou saved my puppy’s life this weekend. We were traveling through Texas and stopped in Dallas for the night. She suddenly became super sick and passed out. We frantically called you and drove as fast as we could as you gave us directions. You took her in within a minute of arriving and tested her for every toxin, pumped her stomach, gave her charcoal and an IV. By the next day she was normal! My two daughters thought they lost their dog and you saved her.
Business response:
Lindsey, thank you for taking time to share your experience and for your recommendation! We truly appreciate it! We are happy to have helped your family and sweet puppy! We wish you all the best!!
DISASTROUS EXPERIENCE!! Please don’t subject your babies to these monsters
Business response:
Brianna, we are sad to hear that you did not enjoy your experience at EAHCC. Our top priority here to provide excellent patient care and help our clients feel as comfortable as possible during their emergency visit. There is always room for improvement and we would love to speak to you further about your experience, however we cannot find you in our system under the name provided on this review. If you could call us at your earliest convenience at 214-547-9900 our chief medical officer will be happy to speak with you. We hop... read more
Insensitive and unreasonable especially in these times. Disgusting. Not a community based establishment doesn’t care about anything except money. They want $470 to tell me about a pre existing health condition of my 18 year old cat while he suffers and I’ve lost my job. ( not including treatment) No possibility of treating for a total obvious problem unless they run unnecessary test. They did let me know they will look at him for $120 and then charge me $350 for an unneeded ex ray but if I decline the X-ray it’s ok I’ll ju... read more
Business response:
Amanda, we are sorry to hear that you felt frustrated by your recent visit here. We do understand times are difficult right now and scary. We are making every effort we can to continue to be here and create a safe environment for our patients, clients, and staff. Unfortunately, I cannot find your chart under this name in our system. Sometimes as our pets get older, even with a pre-existing condition, other medical issues can arise secondary to the pre-existing condition and diagnostics have to be preformed to see the whole p... read more
We had to take our dog, Bear, here on a Saturday afternoon because after being at our regular vet all week and then the diagnostic place that shares the same building as this ER, he kept getting worse. It was very busy and slow Saturday, in part because there was only one vet on duty, Dr. Rainey. Apparently, the other vet didn't come in due to a family emergency. The entire time spent there was approx. 3 hours or so, most of which was sitting out in the waiting room. The diagnosis by Dr. Rainey was that our dog had developed... read more
Business response:
We are very sorry to hear you didn’t have a good experience with our hospital. We make it a priority to deliver excellent client and patient care to everyone who comes through our doors. Our Chief Medical Officer reached out to you last week to learn more about your situation but was unable to reach you. Is there a best time for you o have him to reach out to you again? Or please give us a call at your earliest convenience at 214-547-9900
Disappointed that we were priced gouged for Amoxicillin. $50 is just ridiculous! Shame on your for upcharging medications like that. I understand the visit and any lab work being more expensive late at night but charging an outrageous price on antibiotics is ridiculous!
Frequently asked questions about Emergency Animal Hospital of Collin County
How is Emergency Animal Hospital of Collin County rated?
Emergency Animal Hospital of Collin County has a 4.1 star rating with 2,756 reviews.
When is Emergency Animal Hospital of Collin County open?
Emergency Animal Hospital of Collin County is open now. It is open 24/7.