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Emergency Animal Hospital of Collin County
- Emergency Pet Hospital
- Plano, TX
About this business
Location details
10225 Custer Road, Plano, TX, 75025, United States
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RecommendedYou saved my puppy’s life this weekend. We were traveling through Texas and stopped in Dallas for the night. She suddenly became super sick and passed out. We frantically called you and drove as fast as we could as you gave us directions. You took her in within a minute of arriving and tested her for every toxin, pumped her stomach, gave her charcoal and an IV. By the next day she was normal! My two daughters thought they lost their dog and you saved her.
Business response:
Lindsey, thank you for taking time to share your experience and for your recommendation! We truly appreciate it! We are happy to have helped your family and sweet puppy! We wish you all the best!!
DISASTROUS EXPERIENCE!! Please don’t subject your babies to these monsters
Business response:
Brianna, we are sad to hear that you did not enjoy your experience at EAHCC. Our top priority here to provide excellent patient care and help our clients feel as comfortable as possible during their emergency visit. There is always room for improvement and we would love to speak to you further about your experience, however we cannot find you in our system under the name provided on this review. If you could call us at your earliest convenience at 214-547-9900 our chief medical officer will be happy to speak with you. We hop... read more
Insensitive and unreasonable especially in these times. Disgusting. Not a community based establishment doesn’t care about anything except money. They want $470 to tell me about a pre existing health condition of my 18 year old cat while he suffers and I’ve lost my job. ( not including treatment) No possibility of treating for a total obvious problem unless they run unnecessary test. They did let me know they will look at him for $120 and then charge me $350 for an unneeded ex ray but if I decline the X-ray it’s ok I’ll ju... read more
Business response:
Amanda, we are sorry to hear that you felt frustrated by your recent visit here. We do understand times are difficult right now and scary. We are making every effort we can to continue to be here and create a safe environment for our patients, clients, and staff. Unfortunately, I cannot find your chart under this name in our system. Sometimes as our pets get older, even with a pre-existing condition, other medical issues can arise secondary to the pre-existing condition and diagnostics have to be preformed to see the whole p... read more
We had to take our dog, Bear, here on a Saturday afternoon because after being at our regular vet all week and then the diagnostic place that shares the same building as this ER, he kept getting worse. It was very busy and slow Saturday, in part because there was only one vet on duty, Dr. Rainey. Apparently, the other vet didn't come in due to a family emergency. The entire time spent there was approx. 3 hours or so, most of which was sitting out in the waiting room. The diagnosis by Dr. Rainey was that our dog had developed... read more
Business response:
We are very sorry to hear you didn’t have a good experience with our hospital. We make it a priority to deliver excellent client and patient care to everyone who comes through our doors. Our Chief Medical Officer reached out to you last week to learn more about your situation but was unable to reach you. Is there a best time for you o have him to reach out to you again? Or please give us a call at your earliest convenience at 214-547-9900
Disappointed that we were priced gouged for Amoxicillin. $50 is just ridiculous! Shame on your for upcharging medications like that. I understand the visit and any lab work being more expensive late at night but charging an outrageous price on antibiotics is ridiculous!
STAY AWAY!!!!! I couldn't be more disappointed with the service of the staff at this hospital. Our dog was diagnosed with cancer and needed a special compounded solution medication to slow the growth of the tumor that only a few select pharmacies can produce. I called at 8:30am to have the hospital call it in because they won't accept it directly from me. They informed me they would and would call me back when they do. I called back at 10am and they informed me they still hadn't called it in. I continued to wait and finall... read more
RecommendedI have read these poor reviews and those negative comments, my experience was the exact opposite. My 86 lb. Goldendoodle “Cowboy” got into my purse and ingested 20 pieces of gum which contained Zylinol, which is extremely toxic to dogs. This happened Friday night after hours. I called before taking him in. They were waiting on him and took him right back. We were both treated with compassion and kindness every minute we were there. They had the discussion with me about the cost. I was very upset not because of the price... read more
Before you bring your fur baby to this facility, no matter what time of day it is, no matter if it is after hours, no matter how emergent the situation may seem..calm down, find another alternative. They are out there! Here is our beloved Pongo’s story. We found him casually looking through PetFinder.com in the spring of 2018. Pongo was heartworm positive and languishing at the City of Plano Animal Shelter. Upon seeing his kind eyes, we instantly knew he was perfect for our family, including our female Dalmatian baby, C... read more
I’ve waited almost 6 weeks for a $100+ refund, I’ve called the office 4 times and have not received a single call back. I ask for the corporate number to get some answers since it’s supposed to come from the corporate office and I’m given a generic answering machine 888 number. If this is how they treat a grieving pet Parent I’d hate to think how they treat pets.
Frequently asked questions about Emergency Animal Hospital of Collin County
How is Emergency Animal Hospital of Collin County rated?
Emergency Animal Hospital of Collin County has a 4.1 star rating with 2,880 reviews.
When is Emergency Animal Hospital of Collin County open?
Emergency Animal Hospital of Collin County is open now. It is open 24/7.