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Emergency Animal Hospital of Collin County
- Emergency Pet Hospital
- Plano, TX
About this business
Location details
10225 Custer Road, Plano, TX, 75025, United States
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STAY AWAY!!!!! I couldn't be more disappointed with the service of the staff at this hospital. Our dog was diagnosed with cancer and needed a special compounded solution medication to slow the growth of the tumor that only a few select pharmacies can produce. I called at 8:30am to have the hospital call it in because they won't accept it directly from me. They informed me they would and would call me back when they do. I called back at 10am and they informed me they still hadn't called it in. I continued to wait and finall... read more
RecommendedI have read these poor reviews and those negative comments, my experience was the exact opposite. My 86 lb. Goldendoodle “Cowboy” got into my purse and ingested 20 pieces of gum which contained Zylinol, which is extremely toxic to dogs. This happened Friday night after hours. I called before taking him in. They were waiting on him and took him right back. We were both treated with compassion and kindness every minute we were there. They had the discussion with me about the cost. I was very upset not because of the price... read more
Before you bring your fur baby to this facility, no matter what time of day it is, no matter if it is after hours, no matter how emergent the situation may seem..calm down, find another alternative. They are out there! Here is our beloved Pongo’s story. We found him casually looking through PetFinder.com in the spring of 2018. Pongo was heartworm positive and languishing at the City of Plano Animal Shelter. Upon seeing his kind eyes, we instantly knew he was perfect for our family, including our female Dalmatian baby, C... read more
I’ve waited almost 6 weeks for a $100+ refund, I’ve called the office 4 times and have not received a single call back. I ask for the corporate number to get some answers since it’s supposed to come from the corporate office and I’m given a generic answering machine 888 number. If this is how they treat a grieving pet Parent I’d hate to think how they treat pets.
This place is a scam. They could care less about your animal. Ask for a price before you go in. Their vets are incompetent. They charged me 3500 when my cat was in a diabetic shock and administered an overdose of a diuretic and killed my favorite animal. DO NOT BRING YOUR PET TO THIS SH***HOLE!
Business response:
Noel, we are truly sorry for your loss. We have reviewed our records and unfortunately cannot identify you as a client based on the name this account is under, or the information provided. We kindly ask you to give us a call and we would be happy to discuss your concerns. Once again, please know you are in our thoughts during this difficult time.
My 3 year old dog received a snake bite on his nose. I saw it happening and ran him to Emergency Animal Hospital of Collin County. They took him away from me immediately. after 30 minutes, I asked for an update, again at 45 minutes, then again at an hour. The hour mark I found a vet tech in the reception area chatting with the receptionist. She informed me my dog had not been seen or received treatment. He was alone, in pain face swelling and NO ONE was updating me to let me know the doctor wasn't available! I asked h... read more
NEVER EVER TAKE YOUR ANIMAL HERE!! I had a SICK DYING Frenchie on my arms, showed up and was granted a payment plan through Dion and the office manager. Did a transfer from another vet to Collin county, brought my puppy in with a catheter still in his arm puking blood. The front desk lady gave me attitude. I simply asked to speak to a manager or supervisor. She smirked and laughed at me and walked off. I was placed into a back room by another lady. Sat back there for about 20 min. Two ladies came in and said that the office ... read more
Worst experience everI The doctor should not be talking to humans! He took an already devastating situation and made it one that will scar me for the rest of my life. NO RESPECT for my feelings when I was about to have to put my beloved cat down. I wouldn't suggest this vet to anyone!
Brought a stray cat to them that had been run over and they would not treat it. They made us take the cat back with us because the cat had a chip and they couldn’t get a hold of the owners. What are we supposed to do with this cat that has life threatening injuries???? Put it out of its misery for God’s sake! We took it to the animal hospital in Frisco and they took it. Shame on Emergency Animal Hospital of Collin County!
Frequently asked questions about Emergency Animal Hospital of Collin County
How is Emergency Animal Hospital of Collin County rated?
Emergency Animal Hospital of Collin County has a 4.1 star rating with 2,756 reviews.
When is Emergency Animal Hospital of Collin County open?
Emergency Animal Hospital of Collin County is open now. It is open 24/7.