Emergency Animal Hospital of Collin County

4.1

Emergency Pet Hospital
Plano, TX

About this business

Healthcare Emergency Pet Hospital

Location details

10225 Custer Road, Plano, TX, 75025, United States

Get directions

4.12,756 reviews

Select a rating

Bimbim Chaebteo

4 years ago

We've been here before and it was good service until lately. It seems like your night shift front desk staff seems so salty and very mean. My dog was badly injured and has a ball-sized open cut wound under his belly, adnominal region, exposing some visceral organs, and your two front desks ask us to wait for two more hours due to the triage process. I told them about my dog's extreme pain like my dog keeps on yapping at the front desk due to extreme pain, pain scale of like 11/10 (other people in the front desk waiting ar... read more

Business response:

Hi there, thank you for taking the time to write us some feedback. We are deeply sorry that you were dissatisfied with your visit. We understand the stress that comes with having to bring your injured dog to the ER. We also understand you wanting more communication in regard to why your dog was prioritized the way it was. We can assure you of our staff's expertise in triage, as they are diligently trained and see an extremely high amount of cases every day. Once they arrive, each patient is immediately categorized into Prio... read more

Sidrah Ahmad

4 years ago

do not go here 🤬read the reviews on google; they've killed dogs and I PERSONALLY wrote a review that Im copying here: Horrible experience. Do not go here. DO NOT LET Dr. Rizwan Shahzad doctor see your pet. I have NO respect for him. The doctor who was there is least empathetic and least bothered about your pet - they only care about charging you money. I brought in my 4 month old puppy who was having face swelling allergic reaction to a rabies vaccine and they took him in. the doctor first comes into the room flashing a ... read more

Business response:

Sidrah, we appreciate you taking the time to write feedback and we apologize that you were dissatisfied with your visit with us. We have shared your review with a member of our leadership team, who will be calling you to further discuss your experience. Until then, we will try to shed some light on your experience, with the hope it will bring comfort to you and a better understanding of the situation. First and foremost, our staff loves what they do and we do not kill dogs. As for your visit with Dr. Shazad, we apologize for... read more

Melissa Dooley

4 years ago

We did not have a great experience. We were forgotten about in the waiting room. Had to remind the receptionist we hadn’t been seen yet. They called us while we were in the exam room (after we were in there unseen for almost an hour) to tell us they were looking for us! The tech called out, “oh s***!” in front of my children when she realized we had been in the exam room the whole time. It was so unorganized. It made us question the quality of pet care!

Business response:

Thank you for providing your feedback and letting us know about this issue, Melissa. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. We have shared your review with our Hospital Operations Manager, who should be giving you a call to further discuss your visit. We very much appreciate the feedback and look forward to speaking with you.

Judy York Robinson

4 years ago

I took my cat there today at 3 pm. She had not eaten or had a bowel movement for 5 days. Saw my regular veterinarian previously on Friday and she recommended this ER hospital if I was concerned on the weekend with no improvement. Finally saw a veterinarian at 5 pm. X-Ray, blood work, enema, etc was given. Veterinarian finally called at 7:45 pm to give results. Suggested keeping her overnight, possible another enema, fluids and suggested ultrasound with specialist the next day. I decided to bring her home. Cost was already o... read more

Business response:

Hi Judy, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Someone from our leadership team will be contacting you shortly to further discuss the details of your visit. Thank you.

Duane Holt

Recommended

4 years ago

Dog got sick in the middle of the night and thankfully you were open!

Business response:

Thank you for the recommendation, Duane! Don't hesitate to give us a call if you have any questions, it was our pleasure caring for your pup. If you are ever in need of our services again, we are open 24/7, 365 days a year!

Villegas Jesse

4 years ago

The doctor only cares for the money!

Business response:

We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from. We kindly ask that you give us a call at your convenience (214-547-9900) and ask to speak to a member of our leadership team. Thank you.

Delaney Grace

4 years ago

Very rude and inconsiderate staff. Was hung up on multiple times and waited over an hour and a half for my dog that they told me would be brought out to me “in a couple of minutes”.

Business response:

Delaney, we know your time is valuable and can assure you that we make every effort to see clients in a timely manner. As a walk-in emergency clinic, we cannot always predict the wait-time. Emergency cases also take priority at times and do cause inevitable delays. We always try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and a member of our leadership team will be calling you shortly to discuss the details of your visit. Thank you!

Franny Cox

4 years ago

Rip-off- zero compassion! All they care about is MONEY!! Not saving your loving pets!! Do NOT ago here!

Business response:

Franny, we are sorry to hear that you were unhappy with your recent visit to EAHCC. We value your feedback as we are constantly striving to provide the best possible patient care and customer service. We would like to be able to speak with you further about your recent visit but cannot find you in our system under the name on this review. If you are open to speaking about your recent visit please call us at 214-547-9900 and a member of our leadership team will speak with you.