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Emergency Animal Hospital of Collin County

4.1

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10225 Custer Road, Plano, TX, 75025, United States

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4.12,756 reviews
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June McLaughlin Pope's profile image
June McLaughlin Pope 
7 years ago

Stay away from this place. I brought my dying kitty in there, and a bill collector disguised as a vet told me charge after charge and did nothing for my kitty. We paid almost 900 dollars. 

Kristine Gathright's profile image
Kristine Gathright 
7 years ago

Update**** My mom just called me crying because apparently this place put medicine in our cats personal belongings bag, but never told us when we picked her up that it was in there or that we needed to give her any medicine. There were zero after care instructions. Why didn't they tell us we needed to give her medicine when we picked her up????? Their negligence is the reason my cat passed away!!!! Please read these reviews before you send your pet here. They forced me to pay $2,000 on our kitty cat that died 2 days later ... read more

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William Bond 
8 years ago

Money is their concern, not your pet. Please don't go here. 

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Debbie Tafelski 
8 years ago

I had to take my sweet Missy (chihuahua) in on a Sunday morning because of conjested heart failure. I was extremely impressed with all of the staff and vet. The vet did not charge me for unnecessary testing. The bill came to $216.00 for the visit, an injection, and meds to take home. I did a follow up visit with my vet the next day and took the paper work in for him to review. He was also impressed with the charges and said if I had gone to most other places I would have been put through the money ringer....stating prob... read more

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Amber Johnson 
8 years ago

OWNERS BEWARE, DO NOT TAKE YOUR PET HERE IN AN EMERGENCY. Vet last night was VERY PUSHY to put our dog down, "he won't make it through the night, you're being cruel to not put him to sleep". Took him home, made it through the night and to his regular vet who said NO HE IS NOT DYING. THANK GOD FOR THE VET TECH WHO TOLD US HIS VITALS WERE FINE AND SHE WOULDNT PUT HIM DOWN IF IT WERE HER DOG. SHAME ON THE VET WORKING 6/4 at 9pm, you clearly don't give a shit about animals just money, you're a disgusting excuse for a vet. MAKE T... read more

Allison Shumake Provo's profile image
Allison Shumake Provo 
8 years ago

I had a very negative experience here last night. I will be reaching out to the practice manager and will be finding a different local ER to use in the future. 

Stan Berger II's profile image
Stan Berger II 
8 years ago

I took my dog there, Vet examined my dog, and was told surgery was required. My wife dropped the dog off for her surgery. They sedated her, gave her an epidural, and only then decided to xray her. Oops! Now they informed us it's a different kind of surgery she needs. They gave us our dog back with a $900 bill ... and my dog still requires a surgery. I am not any closer to healing my dog (in fact, now it will take longer) ... but at least I got a really big bill. 

Stan Berger II's profile image
Stan Berger II 
8 years ago

I took my dog there, Vet examined my dog, and was told surgery was required. My wife dropped the dog off for her surgery. They sedated her, gave her an epidural, and only then decided to xray her. Oops! Now they informed us it's a different kind of surgery she needs. They gave us our dog back with a $900 bill ... and my dog still requires a surgery. I am not any closer to healing my dog (in fact, now it will take longer) ... but at least I got a really big bill. 

Michelle Bailey's profile image
Michelle Bailey 
8 years ago

The veterinarian Dr Arnold was extremely rude and unsympathetic was very vague in his answers and really acted as though he could care less about our dog I would not recommend this clinic to anyone!! 

Frequently asked questions about Emergency Animal Hospital of Collin County

How is Emergency Animal Hospital of Collin County rated?

Emergency Animal Hospital of Collin County has a 4.1 star rating with 2,756 reviews. 

When is Emergency Animal Hospital of Collin County open?

Emergency Animal Hospital of Collin County is open now. It is open 24/7.