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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
If I could leave zero stars, I definitely would every time I go to make a payment to them. I cant get in because its always the wrong account number. Then they expect me to sit there on hold for three hours waiting for them to come on to make a payment. Im not doing that.. They canceled me once and I had to pay $400 to reinstate, Well, not this time Endurance I am canceling you. You guys ****.
Business response:
*****, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
2/24 moved to NM b/c 84 father. 4/24 purchased 2013 ****** ****************** 1Owner ********************** w/All services/detail done at ****** dealership other than presale. Purchased Endurance Warranty 4yr/40k extended warranty. Told to drive alot 1st month. No issues except 1st fuel-dash lights went off, immediately called ****** Santa Fe, told take fuel cap off, clean it, put back on, reset & told to drive. Car perfect. End of May flew to CT drive rental back. Drove ****** 6/24 to 7/3 when car wouldn't go, towed to ****... read more
Business response:
*********, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and coverage plan number, and we will be in touch. Sincerely, The Endurance Team
I bought a new 2020 vehicle and got this extended warranty to start after the 3 yr one from the factory. Well the 3 yrs came and then Endurance cancelled my 5 yr extended warranty and told me I had to pay to keep it going, thats $1600 added to the loan which was ****** away, seems like fraud to me. So I got a an activation letter so I called them and told me I was NO LONGER covered. I told the women, I cant afford this coverage with being on a fixed income (disabled vet) and to stop sending me these letters. So I got another... read more
These people have been a pain in my a** for the last 2 months! They call me everyday on some dam auto dialering thing that show a different number every time. If l do answer they try to sell me warranty for a vehicle l don't even have.. Then they ask well what are you driving. That is known of there business There are days l get up 7 calls from them. I have asked them repeatly to stop and take me off there call list and asked them what the name of there business is but they won't say and it doesn't do any good. I am so sick ... read more
Business response:
Hi *****, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
Went into shop to file my first claim it got denied because it was so called pre existing issue. Company is a scam doesnt tell this extra information when purchasing the contract, I want a refund or problem resolved.
******** surprised to find out the conditions to file your first claim. Your agent repeated several times about 30 days but failed to add the 1000 mile minimum also. Hopefully this will not cost me much if anything at all. Still have 30 days to cancel and take my business elsewhere.
Business response:
We appreciate your feedback, ***. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve any issues. Thank you, The Endurance Team
Endurance is a scam!! DO NOT PURCHASE!! They look for ways not to pay claims and they are extremely slow and unprofessional. I had purchased warranties on both cars. They denied the claim to my Camry after it took them a week and a half to go and see the vehicle at the shop, which I had to beg them to do. I canceled that policy but kept the policy on my Traverse. I took the truck to one of their preapproved shops to see what was wrong with the truck, which the shop kept for a week, I never heard back from Endurance. When I r... read more
Business response:
*******, thank you for your feedback. We strive to make every customer experience positive, and were sorry we have not met your expectations.Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, The Endurance Team
I have been a customer of ********************** Warrenty since March 2023. I have had 3 claims denied in the last 4 months. The last one was for $4400. I have paid out of pocket $3500 so far. Now they denied my claim for a cam carrier and oil leak pan. I called customer ********************** and spoke to *****. He was very rude, condescending and told me to be quite while he talks. He went on for 7 minutes telling me to sign up for another kind of coverage. I told him I wanted to cancel my warranty. He went on again, not l... read more
Business response:
*****, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
I have 2017 **** Explorer with a 3.6 Ecoboost engine. I became a member of Endurance Warranty in November of 2023. In March or 2024, I had a water pumpgo out. I took my vehicle to my mechanic to identify the issue and contact Endurance. My mechanic advised Endurance that the water pump had failed and needed to be replaced. The endurance adviser informed my mechanic that her needed to know exactly what had failed in the pump. This motor has an internal pump, and the engine needs the front portion of the engine removed to remo... read more
Business response:
******, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.