Endurance Warranty Services

Ann O 

on BBB

4 years ago

When I took out this policy I was assured I would be sent a monthly statement in order to pay the premium via check as I do not have a computer. I was assured I was set up to receive statements. Since that date I keep receiving messages that my account is past due. I call and make a payment, get an apology that I was not sent a statement and am again assured ( by many people now) that I will be receiving statements so I can make a payment by mail. Well guess what. Several months later still not one statement. If they cant ge... read more

KATHLEEN T 

on BBB

4 years ago

A confusing warning letter regarding my car insurance. I do not own a car. The letter appeared aggressive telling me to contact them. 

Justin F. 

on BBB

4 years ago

I've had endurance for over a year. Paid on time every month. My vehicle is broken down with a broken transfer case and endurance has told the dealership that they have nothing to do with it even though the transfer case that broke is a part they had put in vehicle. Also extremely hard to get any information on claims. Thought this would have been a good company but I was mistaken. Also put used parts in vehicle and do not inspect it after it's worked on. Only inspect the vehicle when it's convenient for them. Also had a cla... read more

Steve A 

on BBB

4 years ago

Open deceit.Received a letter about raising my warranty rates for not responding to their recall notifications. I called explaining they can not raise my rates unless it is in the contract and Endurance has to show it me, to which there was a very convincing answer along with they can remove the hike by saying I never received the notices, verified there were no upgrades to the vehicle, my maintenance was up to date (they have access), and as a senior, I could add an upgrade package. I asked *** to call me back which "they u... read more

Arthur H 

on BBB

4 years ago

i Called them to let them know that we are not interested in any of their plains at all. The young ***** who was on the other end was rude so I was rude right back I told her not to call me ever again and hung up 9 call backs later I was more then ****** off and after that she called from her privet line 18 times and then Friday Morning I revived a call from her privet Line at 5:30 A.M. in the Morning and Saturday Morning at 6:35 same thing and I have both the the Voice Mails from those calls. I was going to leave this alone... read more

Susan W 

on BBB

4 years ago

This company has previously sent letters saying that, after Oct 31, 2021, they will no longer honor the Service Contract on my husband's 2017 vehicle. First of all, they never had a Service Contract on this vehicle. Secondly, this vehicle was turned back to the lessor some time ago and, thirdly, Endurance has been previously contacted telling them to remove my husband's name and address from their database. They have obviously failed to do so. As if that is not egregious enough, the Endurance representative to whom my husban... read more

Jose A 

on BBB

4 years ago

I received a letter claiming my extended warranty price will be raised by $150 to $500 dollars in the year 2021. I called the dealership where i bought my new vehicle and they told me ENDURANCE has been sending the same letters out to a lot of people that have called and complaint to them. Dealership state to just disregard them they don't use ENDURANCE Extended Warranty Service. 

lawrence m 

on BBB

4 years ago

this company attempted to ******* me into getting an extended warranty. they called and sent letters telling me my warranty was being canceled based on a mistake made by the dealership. this wanted a $267 payment immediately and informed that i would have to pay $150 a month for 30 months. the representative was rude and unprofessional. he informed that i had to do the deal today or he would send documentation reporting that i declined the coverage. he informed that this cause a $300 increase in my monthly payment on my vehi... read more

kevin v 

on BBB

4 years ago

Do not do business with Edurance Auto Warranty. I bought a 2008 **** F150 with ******* miles on it in January of 2021. I decided to get an auto warranty on it because it was an older vehicle with ******* miles. ***** about ************************************************************************* stop. I took it to the shop and they said the engine needed to be replaced. Andurance sent a inspector out but the inspector would not ride In the vehicle. The engine would only knock when it was being driven. The inspector would not... read more