Energy Harbor

4.6

Electricity Suppliers
Akron, OH

About this business

Home Services Electricity Suppliers

Location details

168 E. Market Street, Akron, OH, 44320, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.63,188 reviews

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Anita M.

3 years ago

We live in *********, ****, and in May of 2022, we were notified that our current electric carrier AES would more than double the rate of our electric supply effective June 1 of 2022. We were encouraged to search for a cheaper supplier. Numerous residents in ********* which are located in ****** County chose Energy Harbor. My husband and I are on a fixed income and chose to call Energy Harbor as well and did an over-the-phone speaker chat with one of their representatives who locked us into a **** cents per kWh with them as ... read more

Business response:

Hello,You are correct! Since ********* has its own program, some of our customers were not eligible for the community plan at the **** rate. We recognize that this situation can negatively impact our customers. And that's why in the follow up letter sent on 7/28/2022, we said that we would still honor the **** rate to all the impacted customers that sign up.We see that you did indeed enroll on the new offer with the **** rate! So hopefully this corrects the error.Despite this mishap, we are happy you are still with Energy Ha... read more

Michael B

3 years ago

Forced enrollment into more expensive electric service. Must opt out rather than opt in. Total scam.

Business response:

Hello,Your town may be a part of our government aggregation program. This program is designed to give the residents of participating cities competitive pricing for their utilities. Although we do send a letter to give residents the opportunity to opt-out, you are able to opt-out at any time. Please contact us at **************, and we will be more than happy to help you.

Jocelyn M

3 years ago

I would give O stars if I could! This company is a SCAM! they **** you rate up the first chance they get, and they don't notify you. There's no account to reference, and no terms and conditions to reference - since they don't supply any of the billing info to their customers. I called and the Manager, ***** was condescending and rude to me and told me I have to pay and there's NOTHING he can do for me. They take advantage of their customers and overcharge under the radar, and hope that customers don't realize. Very shady pra... read more

Robert W

3 years ago

Huge to off. They lie about rates charge you a $200 distribution fee on top of your **** for "clean energy". They got me for at very least $1000. Just go with AEP they are more reputable and have integrity when they explain thing. I pray they go bankrupt for their karma.

Business response:

Hi ******,We sincerely apologize for your recent experience with Energy Harbor. We know interpreting all the charges on utility bills can be confusing, so please allow us to clear up any misunderstanding. Energy Harbor is only responsible for the Supply/Energy Cost of your ****, while the Distribution Charges come directly from your local utility. Distribution charges are not associated with Carbron-Free/clean energy products; They are costs assessed by your utility to pass the electricity through the poles and wires, direct... read more

Anthony H

3 years ago

Automatically enrolled me into some community program because i didnt respond to a letter to opt out.How is not replying to something terms of agreement? Will be contacting a lawyer and seeing what they think. Absolutely terrible scamming practices on ohioans .

Business response:

Hi *******,It seems like your town is a part of our Government Aggregation program. This program is designed to give the residents of participating cities competitive pricing for their utilities. Although we do send a letter to give residents the opportunity to opt-out, you are able to opt-out at any time. Please contact us at **************, and we will be more than happy to help you.Thank you!

Tracie M.

3 years ago

I never knew we were switched from First Energy to Energy Harbor. Didn't really notice a billing change until January when our **** doubled. Our winter bills do get over $400 but this winter our **** was $700. Supposedly they sent us a letter with the new rates and we had to opt out if we didn't want to pay this new price. Why would I not opt out if my cost per kilowatt was going up 4 cents per kilowatt? I have never seen any electric company charge 9.4 cents per kilowatt. Why did I never know First Energy was not who I was ... read more

matt f

3 years ago

tol ****** rate is **** kilo Watt Hour,energyharbor is **** Kilo Watt Hour. why would i pay .28 cent more per hr. **** more per day,100.00 dollars more per month?get out of this by april 14 2022,or you are lock in automatically.BBB all bad reviews.

Business response:

Thank you for your feedback and I apologize for your experience, Energy Harbor would like the opportunity to further review your account. Please contact our ************************ at **************, Monday through Friday 8 AM to 5 PM or email at ***************************************

matt f

3 years ago

tol edison rate is 6.30 kilo Watt Hour,energyharbor is 6.58 Kilo Watt Hour. why would i pay .28 cent more per hr. 3.00 more per day,100.00 dollars more per month?get out of this by april 14 2022,or you are lock in automatically.BBB all bad reviews.

Business response:

Casey R

4 years ago

I have been trying to quit this service ; or SCAM for 17 days now. When I call the number they tell me I need to email, because I am a commercial account. I have emailed 10 plus times. The only response I get it that they are open from the hours of 8:30 to 5pm each time I am within this window. My lawyer is now assisting me with my next steps.

Business response: