This profile has been claimed by the business owner or representative.
Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
Get directions
Epos system still not operational. I have lost $1000's due to customers not waiting for handwritten dockets. Use this company at your own risk. No response as to how long this will continue, but happy to keep billing for the service. ACCC is next contact
Business response:
Dear Randall S., We’re very sorry to hear about the disruption this has caused to your business. We completely understand how frustrating it must be to lose revenue while the system isn’t operational. Please be assured that our team is actively investigating the issue to get your EPOS system fully operational as quickly as possible. To help us resolve this matter promptly, please email your account details (account number/case number, email address, and full name) to eposnowsocial@eposnow.com so our team can review your case... read more
The company promise lots of things but once you are signed up you get flicked around the world. I returned a eftpos machine in which they denied every receiving back despite me sending them a copy of postal reception. They kept charging the monthly fee. We are now 6 months on and still deducting payments... AVOID USING THIS COMPANY....
Business response:
Dear Michele, Thank you for taking the time to share your experience. I’m sorry to read about the ongoing billing concerns and the frustration caused, particularly given you’ve already provided proof of return for the EFTPOS machine. I appreciate how disappointing it is to feel that this hasn’t been resolved despite the time that has passed. To be clear, this isn’t the experience we aim to provide, and we do want to properly review what’s happened with the returned hardware and the continued charges. However, we’ll need to a... read more
Absolutely diabolical. I’m running my business on and off since 2022. Now that we’ve closed the business and even after multiple emails to the accounts team to tell them to cancel my account they still keep sending me invoices and attempt to deduct money every month. They mentioned they needed $300-400 to cancel the subscription even though I’ve been with the company for over 2-3 years. This is the brutal truth about EposNow. Please do yourselves a favour and DO NOT purchase a subscription. OR READ TERMS AND CONDITIONS.
Business response:
Dear Vini, We’re very sorry to hear about your experience, especially after closing your business. Ongoing invoices and payment attempts in these circumstances are understandably frustrating, and this is not the experience we want any customer to have. We take concerns around cancellation and billing very seriously and want to review your account properly to clarify what has happened and ensure this is handled correctly. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email ... read more
Payment system not working again System will not load Support unavailable Back to hand writing dockets over Christmas!! The WORST company i have ever dealt with
Business response:
Dear Randall, We’re very sorry to hear that the system issues occurred again — especially during such a critical time as the Christmas period. We completely understand how disruptive it is to be forced back to handwritten dockets, and this is not the experience we want any business to have. We want to investigate this urgently and make sure the right team reviews what happened. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account, so we can lo... read more
I called epos now to asking for a particular feature which was said will be provided and a direct debit was set up, on the same call I asked how will i set up this feature to which the sales rep said they don’t have that option and provided me with an alternative which doesn’t work for me. The the money got deducted from my account. I filed a complaint and asked them to check it to which they said it was not mentioned and want me to pay a cancellation fees for something I didn’t ask for didn’t wanted. This is a scam at its f... read more
Business response:
Dear TJ nijjar, Thank you for taking the time to share your experience. We’re sorry to read how frustrating this situation has been, particularly where expectations around a feature and subsequent billing have not aligned with what you believed was agreed during the call. We want to reassure you that we have identified your account and are currently reviewing the details of your interactions and the complaint raised. This includes checking what was discussed, what was set up, and how this was communicated, so we can fully un... read more
If I could give them a minus 5 i would to be ohonest the worst service once you sign up they take your money goodluck. Not to mention I've asked for refund from 4months ago due to delays in system delivery. We ordered 4 systems and caused our buisness significant delay due to there dishonesty. And they have no problem in billing you monthly but can't answer phones nor refund a service that failed from day dot. The biggest SCAMMERS in pos history
Business response:
Dear Noui, We’re very sorry to hear about the delays, billing issues, and frustration this has caused your business. We completely understand how upsetting it is to face ongoing charges for a service that didn’t meet your expectations. To resolve this as a priority, please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account. Our team will review your situation thoroughly and work to address your refund and account concerns. Thanks again for your sha... read more
Do not buy this system for a restaurant. Very substandard. Opening night was put into complete chaos when orders disappeared or somehow moved around other tables. Lost a lot of money over several days due to orders missing. Persisted for 7 shifts. Same problems persisted. When asking for system to be returned due to constant losses I was told that I got what I needed. Eventually after going through each level of complaint all I got was a dear John letter. . Turns out after me requesting a second screen to use with the regist... read more
Business response:
Dear Mandy, We’re very sorry to hear about the challenges you’ve faced with our system, particularly around industry suitability, support, and the recent increase in processing fees. We completely understand how frustrating this must be, especially when your experience hasn’t aligned with the expectations set during the sales process. To ensure your concerns are addressed promptly, please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account. Our team... read more
I'm extremely disappointed with Eposnow POS system. Despite paying over $50/month for the subscription, I'm also charged $514.8 for renting the card reader. The 'free' eftpos machine comes with a catch - you're liable for the card reader costs even after canceling your subscription, regardless of returning the item. To make matters worse, payouts are often short, and I've had to constantly chase for payments. Due to these issues, I wouldn't recommend Eposnow to anyone
Business response:
Dear Troy, We’re very sorry to hear about the issues you’ve faced with your subscription, card reader charges, and payout delays. We completely understand how frustrating this must be, and this is not the level of service we aim to provide. To resolve this promptly, please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account. Our team will review your account in detail and work with you to address these concerns. Thanks again for your share, Epos Now
Absolute scam company! After months of not being able to use the system, no training and all the other issues everyone else is complaining about - we were finally able to get the bank to put a block on Epos Now so they couldn't keep taking money for a system we can't use. Surprise, surprise as soon as they can't take any money we get a call from Andrew in "customer support". Long story (very long story) short, they agreed to cancel the contract and stop trying to take money (I even have this in writing) but lo and behold the... read more
Business response:
Dear Renee, We’re very sorry to hear about the difficulties you’ve experienced and completely understand your frustration. Repeated payment attempts after a contract cancellation are unacceptable, and this is not the experience we aim to provide. We want to investigate this urgently and ensure your account is properly resolved. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account so our team can review your situation and take the necessary act... read more
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.7 star rating with 945 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.