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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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I purchased a POS system from this company, but shortly after, I was informed that I would not be able to secure a lease to start my business. Consequently, I requested the cancellation of my order and a full refund, as I had neither received the POS system nor signed any Terms and Conditions. Despite this, my request was denied, and I was placed into a locked contract without my consent. I made it clear that I was not seeking a lock-in agreement, but my efforts to resolve the matter were ignored. I was then contacted by a r... read more
Business response:
Dear ThePravasigroup, Thank you for taking the time to share your feedback, and I am truly sorry to hear about your experience. I can absolutely understand how frustrating this situation must have been for you, especially given the circumstances surrounding your business. It’s clear that we’ve fallen short in addressing your concerns, and for that, I sincerely apologize. We have identified your account and are currently investigating this matter to fully understand what went wrong and to find a resolution. Your concerns are ... read more
At the start, the team at EPOSNow was extremely helpful, in constant contact trying to obtain our business. We had been given a certain transaction fee for our store, now two months in they have emailed us saying that this was increasing. The customer service for EPOS now is up there with the worst available for such a good product. I have contacted EPOS now repeatedly since December 2024, after being overcharged on two invoices for items that we had been assured were addressed, and refunded. I spoke with someone yesterday, ... read more
Business response:
Dear Ivan S, We sincerely apologize for the frustration and inconvenience you've experienced. It's concerning to hear about the overcharges, lack of follow-up, and communication issues you've had with our customer service team. We understand how important it is to feel supported, especially when it comes to billing and contract concerns. We would like to look into your case further and address these issues. Please email customerresolutions@eposnow.com with your account details, and we will ensure that your concerns are handl... read more
Australian Warning! System doesn't work, no technical support, the "retentions team' is actually an AI bot! We have lost 1000's in retail dollars using Epos NOW! Not recommended, listen to the reviews. A lot of the good reviews on here are FAKE! Owner of EPOS NOW takes photos of himself with old Ferrari's on instagram. they are making more money from signing you up to subscriptions that the machine itself. We purchased first then saw all the scam reviews. I tried to cancel an hour later however suddenly they wont answer the ... read more
Business response:
Dear Alex, We’re sorry to hear about your experience and understand how frustrating this must have been for you. We take customer concerns seriously and want to look into this further. However, we have been unable to locate an account matching the details provided. Please email us at customerresolutions@eposnow.com with your account information so we can investigate and work toward a resolution. Thanks again for your share, Epos Now
although the training session was great, the product itself failed to deliver. Got stuffed around when trying to make complaints, tried to return product as it turned out to be a big rip-off. Very poor customer service, would never deal with this company again
Business response:
Dear Jackie, We’re truly sorry to hear that the product didn’t meet your expectations and that you’ve had difficulty with our customer service. It’s disappointing to know that your experience with us has been far from satisfactory, especially after a positive training session. We’d like to investigate your concerns further and assist with any outstanding issues. Please email us at customerresolutions@eposnow.com with your account details, and we’ll work toward a resolution. Thanks again for your share, Epos Now
After cancelling the account in accordance with the terms and conditions we continue to be billed monthly. Repeated calls to them do not resolve it.
Business response:
Dear Ian, We sincerely apologize for the ongoing billing issue and the frustration this has caused. If your account was canceled in accordance with our terms, you should not still be receiving charges, and we take this matter very seriously. We want to get this resolved for you as a priority. Please reach out to us at customerresolutions@eposnow.com with your account details, and we will ensure this is escalated immediately to stop further charges and process any necessary refunds. We truly appreciate your patience and the o... read more
Terrible Service Literally the worst customer service I’ve ever experienced. Tickets ignored for years with no response, shocking unprofessional phone support. Historic Reporting not working correctly and all attempts at fining a solution ignored. Thankfully we’ve changed to a new POS. My advice is to look elsewhere, they are just a bit cheaper than the rest but don’t let that lure you in.
Business response:
Hi Tom, I’m sorry to hear about your negative experience with our customer service and reporting issues. We take your feedback seriously, and I would like to address your concerns directly. An agent will be in touch to gather more details and see how we can improve your experience. Please feel free to email us at customerresolutions@eposnow.com for a quicker resolution. Best regards, EposNow
Terrible Customer Service Issues 1 Star Review for Epos Now Unfortunately, our business is compelled to leave a 1-star review for Epos Now. While the system and software have great potential, the customer service and onboarding experience have been extremely disappointing. We have been waiting over 5 months to get issues resolved that should be an easy fix for the engineering team. Despite having open help tickets and contacting customer support on numerous occasions, we are repeatedly told that they will look into it and ge... read more
Business response:
Hi The Pet Shop Boyz , Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the delays in resolving your issues. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for you. To assist you further and ensure your concerns are addressed promptly, please provide more details by reaching out to us at customerresolution@eposnow.com. Our team is ready to investigate and work towards a resolution as quickly as possible. We value your... read more
EPOS Now POS System - Avoid Please They were helpful while I was a customer. Once I tried ending my service they started making random charges on my card. $720 later I still have not been reimbursed and had to close my card to stop the charges. Was told the charges are a valid part of closing the account even though I paid $1456 from their site to close. Said the $720 would be refunded and now they keep passing me around and each call the rep says they'll escalate the issue. But I end up having the same conversation every ti... read more
Business response:
Hi Regina, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you've experienced regarding your account closure and the unexpected charges. This is not the level of service we strive to provide. We are committed to resolving this issue for you as quickly as possible. Please reach out to us directly at customerresolutions@eposnow.com with your details so we can investigate further and ensure you receive the appropriate resolution. Thank you for your patience, and we look... read more
Continue to take unauthorised money out of my account. Months on end. That should be zero stars. After 5 refunds, promises that no further unauthorised money will be taken out of my account, ANOTHER $151.80 has just been taken from me. Absolutely disgusting. EposNow will make you wait hours on the phone, unanswered emails and support tickets, promise you there won’t be more money taken out but they actually will and THEN they will hold on to that money and not give it back to you for a few months. I have already given a revi... read more
Business response:
Dear Kendyl, We sincerely apologize for the ongoing frustration and confusion you’ve experienced. The continued unauthorized charges to your account are completely unacceptable, and we deeply regret the distress this has caused. We have identified your account and are actively investigating why this issue has persisted despite prior assurances. We understand how damaging this situation has been for you, and we are prioritizing a resolution. This is not the level of service we aim to provide, and we are committed to ensuring ... read more
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.6 star rating with 898 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.