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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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Shady business tactics. Epos now will only provide good service until you are a new business to them. After sales service is terrible
Business response:
Dear Gursimransardana, We’re very sorry to hear about your experience and understand how frustrating it must be to feel unsupported after signing up with us. This is not the level of service we aim to provide, and we want to ensure your concerns are addressed properly. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account so our team can review your situation and provide the assistance you need. Thanks again for your share, Epos Now
Worst company I have ever dealt with. With holding funds and not paying me even though they were paid Stay away just a crooked bunch of operators
Business response:
Dear Burnie, We’re very sorry to hear about your experience and understand how concerning it must be to have payments delayed. This is not the standard of service we aim to provide, and we want to get this investigated and resolved as a priority. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account so our team can review your case thoroughly and work with you to resolve the issue. Thanks again for your share, Epos Now
Took 1 month to arrive and I’m the one who had to chase it up. Delayed my business opening. So many issues with the system and still ongoing issues.
Business response:
Dear Lily, We’re really sorry to hear that the delay in receiving your system impacted your business opening — that’s not the experience we aim to provide, and we completely understand how frustrating this must have been. Ongoing system issues only add to that frustration, and we’d like to get this resolved as a priority. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account so we can review your situation in full and ensure the right support i... read more
Sales offer your everything - after service is terrible. If you have an IT back ground and can work it out yourself you will be fine, if not your screwed. We are currently looking for another provided I would not recommend.
Business response:
Dear customer, Thank you for sharing your experience. We’re sorry to hear that the after-sales support did not meet your expectations. We understand how important reliable service is, especially for those without an IT background. We want to help improve this for you. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account, so our team can review your situation and provide the assistance you need. Thanks again for your share, Epos Now
the rquest took over a week with several emails requesting the same changes, this initial interaction was extremely poor, time consuming and no direction or process from Epos Now support. After several calls and with assistance from , we were able to achieve what was a very simple request!
Business response:
Dear Gary, Thank you for sharing your feedback. We’re truly sorry to hear that your initial experience was frustrating and time-consuming. That’s not the level of service we aim to provide, and we completely understand how disappointing this must have been. We’re glad to hear things were eventually resolved with assistance, but your experience has been noted and shared with our support team to help improve our processes moving forward. If there’s anything further we can do, please don’t hesitate to reach out. Thanks again fo... read more
No cooling off perod No demo before selling agreement Start charging monthly fee from day of sale instead from day of delivery Staff not competent to answer questions Staff is reluctant to hear to customer Arrogant manager saying ur not the only one using epos
If I wrote how terrible this company is, I might look like I’m just a bad review giver with a chip on my shoulder. This company see’s its customers as [Content Removed] that can constantly be taken advantage of. They will bill you for any and everything and if you would like to discuss it, you will find that not a single person is qualified to actually assist, and cannot put you through to anyone qualified to do so. Save yourself a world of pain, Zeller and Wsoft are great pos providers and they have no monthly subscription ... read more
Business response:
Hello bomba alexandia, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you could please update your review or send us a message, we will ensure contact is made asap. We look forward to hearing from you.
Absolute junk. We have been using for over a year and constant issues. Always our fault apparently. Yet we have Tyro and it NEVER fails. NO matter how many hours we spend on the phone with their techs they cannot seem to fix anything long term. Till draw failed from start. Reciept printer screwed within a couple of weeks. Connection failure between terminal and reader means having to hard wire everything and then still constantly failing. Loss of time, profit, and peace. Dont use these guys, you will be bitterly disappointed... read more
Absolutely worst service and just greedy for money. They will take unauthorized payments and their customer support is deceiving, clearly lying about the things. We were told that we won't be charged for eftpos terminal but when the terminal arrived then we saw $40 rental for that every month. On top of that the wrong serial number terminal was sent and it didn't get along with their system. It took a long time to get it fixed but it gave us an idea that dealing with these guys will be a nightmare. If you operate late in the... read more
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.7 star rating with 945 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.