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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
Get directions
Absolute junk. We have been using for over a year and constant issues. Always our fault apparently. Yet we have Tyro and it NEVER fails. NO matter how many hours we spend on the phone with their techs they cannot seem to fix anything long term. Till draw failed from start. Reciept printer screwed within a couple of weeks. Connection failure between terminal and reader means having to hard wire everything and then still constantly failing. Loss of time, profit, and peace. Dont use these guys, you will be bitterly disappointed... read more
Absolutely worst service and just greedy for money. They will take unauthorized payments and their customer support is deceiving, clearly lying about the things. We were told that we won't be charged for eftpos terminal but when the terminal arrived then we saw $40 rental for that every month. On top of that the wrong serial number terminal was sent and it didn't get along with their system. It took a long time to get it fixed but it gave us an idea that dealing with these guys will be a nightmare. If you operate late in the... read more
Never suse this scam. Tried to cancel the subscription and no way to cancel the subscription.
Very bad service, most of the team sitting in UK and making us fool. I have now stuck with this company. I will recommend not to use these company.
Business response:
Dear Raj, Thank you for your feedback. We’re sorry to hear that you feel let down by your experience. We understand how frustrating it can be when support doesn't meet expectations, especially when operating from a different region. Please be assured that we have identified your account and are currently reviewing the matter in detail. We are committed to ensuring every customer is treated fairly and will follow up with you once our review is complete. Thanks again for your share, Epos Now.
Do not opt for their service as they will not support after sales and in worst case scenario if you are cancelling their service , they will come up with so many charges which were never disclosed on sales. I was taking followus to share me the label to send their terminal back and was not responded back on emails and when called was assured that I will receive the label on my email shortly which I never received. I finally have to stop my direct debit to avoid any further charges by them. Do not get trapped small business o... read more
Business response:
Dear Vikas, Thank you for sharing your experience. We understand how concerning it is when post-sale support and clarity around cancellations don’t meet expectations—especially for small business owners managing tight operations. Please be assured that we have identified your account and are currently reviewing the matter, including the communication regarding return labels and any follow-ups that may have been missed. We’re committed to ensuring a fair and thorough review and will be in touch with any relevant updates once ... read more
Don't Touch This system or this company Ever!! Client of mine purchased this system, it has never worked since day 1, they have tried to engage customer service for a full refund due to the company failing to provide the paid for service in a reasonable time. In the mean time this company has STOLLEN fees from my client, double charged them and On top of this they think it's appropriate to charge a early cancellation fee. This company has no morals and has broken several ACCC laws.
Business response:
Dear Noizmaker, We are truly sorry to hear about the challenges you’ve faced with our system and customer service. It’s concerning to learn about the overcharging and the issues regarding the early cancellation fee. This is certainly not the experience we want for our customers. We take these matters very seriously and would like to resolve this as quickly as possible. Please reach out to us at customerresolutions@eposnow.com with your account details so that we can investigate and address your concerns. Thanks again for you... read more
I purchased a POS system from this company, but shortly after, I was informed that I would not be able to secure a lease to start my business. Consequently, I requested the cancellation of my order and a full refund, as I had neither received the POS system nor signed any Terms and Conditions. Despite this, my request was denied, and I was placed into a locked contract without my consent. I made it clear that I was not seeking a lock-in agreement, but my efforts to resolve the matter were ignored. I was then contacted by a r... read more
Business response:
Dear ThePravasigroup, Thank you for taking the time to share your feedback, and I am truly sorry to hear about your experience. I can absolutely understand how frustrating this situation must have been for you, especially given the circumstances surrounding your business. It’s clear that we’ve fallen short in addressing your concerns, and for that, I sincerely apologize. We have identified your account and are currently investigating this matter to fully understand what went wrong and to find a resolution. Your concerns are ... read more
At the start, the team at EPOSNow was extremely helpful, in constant contact trying to obtain our business. We had been given a certain transaction fee for our store, now two months in they have emailed us saying that this was increasing. The customer service for EPOS now is up there with the worst available for such a good product. I have contacted EPOS now repeatedly since December 2024, after being overcharged on two invoices for items that we had been assured were addressed, and refunded. I spoke with someone yesterday, ... read more
Business response:
Dear Ivan S, We sincerely apologize for the frustration and inconvenience you've experienced. It's concerning to hear about the overcharges, lack of follow-up, and communication issues you've had with our customer service team. We understand how important it is to feel supported, especially when it comes to billing and contract concerns. We would like to look into your case further and address these issues. Please email customerresolutions@eposnow.com with your account details, and we will ensure that your concerns are handl... read more
Australian Warning! System doesn't work, no technical support, the "retentions team' is actually an AI bot! We have lost 1000's in retail dollars using Epos NOW! Not recommended, listen to the reviews. A lot of the good reviews on here are FAKE! Owner of EPOS NOW takes photos of himself with old Ferrari's on instagram. they are making more money from signing you up to subscriptions that the machine itself. We purchased first then saw all the scam reviews. I tried to cancel an hour later however suddenly they wont answer the ... read more
Business response:
Dear Alex, We’re sorry to hear about your experience and understand how frustrating this must have been for you. We take customer concerns seriously and want to look into this further. However, we have been unable to locate an account matching the details provided. Please email us at customerresolutions@eposnow.com with your account information so we can investigate and work toward a resolution. Thanks again for your share, Epos Now
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.7 star rating with 947 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.