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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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Be ware Signed up and asked the rep when signing up about lock in and cancelations They said cancel at any time But when came time to cancel after 12 mth They want a extra $1000 to cancel
Business response:
Hello Mangoplah Bistro, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have located your account, and can see your Protect Now Care Plan is a 36 month term, and therefore an early cancellation fee will apply. Should you wish to discuss further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Please don't trust what sales reps says I inquired about $0 upfront offer they had and the sales rep said it has a high monthly fee, So I wanted a package with no monthly subscription and wanted to pay bit extra upfront, Then Lachlan(sales rep) gave me a quote of around $600 and told be he's chuck a free eftpos (1.7% transaction fee). I didn't want the eftpos but he keep insisting to take it and told if i don't use it, it doesn't matter. He told me I won't be paying any other fees for 12 months. Now couple of months past I'v... read more
Business response:
Hello Sabin, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have located your account, and can see as a result of your complaint raised, a full investigation was conducted. The complaint was not upheld. I understand this is not the resolution you were hoping for, but we remain dedicated to moving towards an amicable resolution. Should you wish to discuss further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials ... read more
Terrible i am having issues with them as well. I have called the australian small business and family entreprise ombudsman. I am contacting every single person on productreview so we could all make a formal complaint. I am going through the steps now. The person i talked to in the ombudsman office is Tom (there is only one Tom in the whole office) and their phone number is 1300 650 460, he said the highest the number of people makes noise the highest the priority will be to them. Let's all complain to them so we can have eac... read more
Business response:
Hello Joubine, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Terrible product, horrible service This system is zero star. There is always problems with the hardware and software. If you call to get support it would take forever to be answered. Once the problem been fixed it will occur some other problems. I paid to get the full support but they would never answer the phone after 10 pm. When you complain they said there is no record as the other staff used their phone devices to call them instead of mine. Asked to get compensated to all the time time on the phone with them would get no... read more
Business response:
Hello Thuy, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
What a ripoff Once you buy their system , they keep on adding charges which they never mentioned before
Business response:
Hello Rahul, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Waste of money. Buy something else This system is not what you are told. We have massive problems with all parts of this set up. From tills not opening to no printing out in kitchen when we have spent 1000s on up dating wifi. Also the backup is poor , for the money we spent it’s Rubbish buy elsewere. Not worth 1 star
Business response:
Hello Len, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
EPOS NOW is no doubt the worst company I have ever dealt with EPOS NOW is no doubt the worst company I have ever dealt with Worse POS/ No support/ unethical selling/ hidden terms in contract/ hidden charges/ worst customer onboarding EPOS NOW unethically sold their P400 counter top terminal to me. I was rushed to make the payment for the proforma as the sales rep said the black.friday deal will be out if I don't sign up today. I never asked for Merchat services, it was included in the proforma and after I signed it I was for... read more
Business response:
Hello Piyush, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have located your account, and requested that my colleague urgently reviews. In the mean time, should you wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Took money before terms and conditions were signed First of all they quoted way less than contract they sent 2 nd they took money from my account before terms and conditions where agreed to 3 rd terms and conditions had a lot of hidden charges that could be applied 4 th can never speak to a manager 5th taking hours on the phone and many emails to try and get money they took refunded Tell me refund is approved but will take 28 days But can’t provide me proof that refund is approved Just got put on hold for 50 minutes as I ask... read more
Business response:
Hello Anthony, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
The worst company I've ever dealt with! Bottom line - run away as fast as you can. Eposnow is THE worse company I've ever dealt with by a significant margin. You think Telco's are hard to deal with, try and get support from these guys! After purchasing the product and buying two tills (cost of over $1200 NZD), the communication from the sales rep and my 'allocated' technical support person vanished completely. During the sales process he was quick to respond, but as soon as they had my money, ALL communication stopped. Calli... read more
Business response:
Hello Simon G, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have located your account, and can see that following on from your TrustPilot review, your account was cancelled due to the delivery delays out of our control. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.5 star rating with 812 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.