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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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Worst pos company ever Worst worst company ever Will only charge you un-necessarly Had their worst lagging system which lagged forever and they still want to charge you for what you have never signed up for and the guy who signed you up with all the promised becomes ghost all of sudden and customer service team is the worst whatever they say they never do it.wont be going to these rip offs ever again and won’t recommend anyone else either stay away from them otherwise you will regret like me.
Business response:
Hello Vikram s., Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the username you have provided. If you could please update your review with your business name, or email us directly at customerresolutions@eposnow.com we'd be most grateful. We look forward to hearing from you. Many thanks, Epos Now Socials Team
Avoid dealing with this company at all cost!! I am giving 1 star only because there no option to give 0. The worst company. I has purchased a whole set of POS including the card machine reader. Before I opened for business, when I received the card machine I noticed it wasn't cordless. I contacted the representative that was teaching me about the system and he suggested that I upgraded to S12 machine which is cordless for only $55 one off payment and that I will still receive the promo of 12 month free of charge for the card... read more
Very bad Experience Extremely slow communication and we are still under setup from last four months. Account manager don't care about their client. Avoid.
Business response:
Hello Harsh P., Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the username you have provided. If you could please update your review with your business name, or email us directly at customerresolutions@eposnow.com we'd be most grateful. We look forward to hearing from you. Many thanks, Epos Now Socials Team
Waste of time and money, card reader failed multiple times, even with replacement unit. Do yourself a favor and don’t bother. It’s truly a waste of money no matter how cheap or simple the system is. Their technology is antiquated and the card reader will fail frequently. We were unable to take payment multiple times during grand opening week which was my worst nightmare. They will blame any errors on your network and make you reboot the card reader/reconnect the network. That’s pretty much all tech support does. It takes 5-1... read more
Business response:
Hello Amy, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the username you have provided. If you could please update your review with your business name, or email us directly at customerresolutions@eposnow.com we'd be most grateful. We look forward to hearing from you. Many thanks, Epos Now Socials Team
Scammed me There should be option to go for Zero Star. They scammed me. They sold the hardware and told me that i can use the hardware if i exit from the plan but in reality the hardware is useless for me as it only can be used for Epos Now. Do not sign up with these scammers.
WORST customer service that I ever have If I were to rate EPOS as 0 or below, it would be entirely warranted given the seriousness of the issues we've faced. Despite two major incidents demanding attention, EPOS has displayed a troubling lack of concern and urgency in resolving them. - Firstly, we were erroneously enrolled in an EPOS care plan and overcharged. Despite assurances from Customer Success Team Leader that a refund would be processed by April 2023, we are still waiting almost a year later. Despite repeated calls a... read more
Worst Support. The system is okay until you don't have to contact customer support. The support is terrible. I negotiated the eposnow payments rate, but for 4-5 months they kept charging the higher rate. On the dashboard it shows lower rate and they are charging higher rate. I am still waiting for the refund, its already been more than 4 months. Look for the alternatives if you are reading this review.
So much on sale promises Worst customer servise and setting up non user friendly Non user friendly no support no contact dont buy i am delayed by weeks now because of it people dont even understand what you explain to they ask for time and call you day later apologise and say sorry went like that for weeks and when we finally caught up told me that i have to setup not they wilm set it up Tolly whaste of money and time
WORST SERVICE and support Just bought the system and now CANNOT get in touch with a single person to get any help with setup, paid for 24hr support but you cannot physically talk to a single person
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.7 star rating with 947 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.