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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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The worst company I've ever dealt with! Bottom line - run away as fast as you can. Eposnow is THE worse company I've ever dealt with by a significant margin. You think Telco's are hard to deal with, try and get support from these guys! After purchasing the product and buying two tills (cost of over $1200 NZD), the communication from the sales rep and my 'allocated' technical support person vanished completely. During the sales process he was quick to respond, but as soon as they had my money, ALL communication stopped. Calli... read more
Business response:
Hello Simon G, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have located your account, and can see that following on from your TrustPilot review, your account was cancelled due to the delivery delays out of our control. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Unethical, dishonest, devious, and immoral business DO NOT SIGN UP. You are virtually forced to take legal action against this company to try and recoup the thousands of dollars they end up fraudulently costing your business. Once they have your credit card number, they will continue to charge you under different codes - you cannot get rid of them. They should be run out of business by consumer affairs. I wish I'd looked at these reviews before signing up. They have the worst customer service, they lie and they have absolute... read more
Business response:
Hello Formica, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
The Worst Customer Service & Average Pos System At Best... I signed up with Epos Now in early 2020. Sales customer service was exceptional and wonderful, after i purchased, any support took atleast 45mins to over an hour to have a support person answer at the other end.. Half the time, they would tell me they aren't trained in that area and they would have someone contact me - usually taking up to a week to phone me back. There was never an agreed 3 year contract, i had no idea until they told me when i asked if i was to cha... read more
Business response:
Hello Jennifer R, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
SCAM….SCAM…SCAM The whole thing was such a scam. They were very enthusiastic to get you signed up, then left you hanging as soon as you paid them. All the technical support were such a joke. They didn’t know what they were talking about. And I didn’t know that I have 36 months contact for the thing that I couldn’t even use. Now they want me to pay $1000 for early termination fee. There is no way in the world I’m gonna give them anything even 1c. Run while you can
Business response:
Hello Shgggj, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Pathetic customer service. Don't buy any services from this company. I am trying to activate my POS and EFTPOS for more than two weeks now. Implementation manager who I have been assigned didn't do anything and left the company all of sudden. I haven't been assigned any new implementation manager. I called their support team few times and hung up my phone advising someone will call tomorrow. No one is responsible in this company. I wouldn't recommend this company at all. I would like to give negative rating if possible. Stay... read more
Business response:
Hello SPV, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
ePos Now - Support is non-existing Cannot speak to anyone quickly for service and / or support. Wait times on the phone up to 1 hour. They don't follow up with keeping you up to date as to where your query is at. No training or helping with set up.
Business response:
Hello Glasshouse Country RSL, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have reviewed your account and can see you were contacted by our support team in order to put things right, and a refund was raised. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
BAD SERVICE very poor service, waited few times over phone to get help waited over each time over 40 minutes and so unprofessional staff, ask to help to add on in menu told only they can help if its over 500 items and guy sounds like still in bed, call them to buy services or as a new customer they will answer straight way.
Business response:
Hello Gru, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Unreliable service Great Sales service to encourage you to purchase their system, but after that the service & wait for help is shocking lengthy times on hold to wait for help, their service is bad, training is random, still in dispute with Eposnow, I would never recommend them to anyone, if someone suggest that you purchase from Epos now........ RUN away.
Business response:
Hello Sir/Madam, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Worstcustomerservice. Worstcustomerservice. No support at all. No Thinking to change another POS system. Even I couldn't enter a customer name. Taking long very long time. If there is a negative star option, I would have given -20 if could
Business response:
Hello Subraniam, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.5 star rating with 813 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.