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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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Epos now dont buy it I have had a system for a year and a half. Its now obsolete with software issues. Dont bother trying to get it fixed. Support woefully bad. Dont bother trying to get sense out of any one there your wasting your time. Despite paying insurance for a new terminal i was told because its not physically damaged i can't get a replacement even though its not working omg really. I was told they can send me a new one at half price wth. This ones still under YOUR CONTRACT NOT WORKING I will never ever recommend or ... read more
Business response:
Hello Ray, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have been unable to locate your account, using the details provided. Please reach out to customerresolutions@eposnow.com with your account details so that we can discuss further. Many Thanks, Socials Team
RUN AWAY DONT USE VERY SLOW ALSO CAME WITH FAULTY. "I had an extremely disappointing experience with Eposnow. Firstly, their customer service was incredibly unhelpful and unresponsive. I had an issue with my POS system and it took days to get any sort of response from their support team. When I finally did hear back from them, they weren't able to resolve my issue and I was left feeling frustrated and unsupported. To make matters worse, the product arrived late, long after my business's opening day. Despite the delay being e... read more
Business response:
Hello Marc, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have been able to locate your account, and have requested that an account manager reach out to you without delay to assist in the cancellation of your account as requested. Should you wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
For peace of mind, go somewhere else I tried to cancel my subscription in January which going by the emails received I thought had been resolved only to find out they were still still taking money out 2 months later (I hadn’t realised until now) rang to voice my complaints and then told there was a $500+ exit fee contrary to what their rep said when first purchasing their products. Hopefully they use that money to take me somewhere nice because I at least should be treated to dinner after being f’d… My advice, don’t even bot... read more
Business response:
Hello Sonny, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have been able to locate your account, and will ensure this is cancelled down correctly, waiving early exit fees. Should you wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Liar !!! When they sold the program to us, their representative told us we can cancel any time without cancelation fee. But when we would like to cancel them, they said they will charge us about $500. Liar!!! Please do not choose this system to use in your business.
Business response:
Hello Pang, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have been unable to locate an account associated with the details provided. Should you wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
No Help Before you signed up they will call you none stop but when you want to cancel their service they would make up so much excuses, noone will get back to you to discuss the issue & you cannot speak to their manager or cancellation team, they would keep on taking money out of your account, come up with figures that was never explained to you in the contract. I'd suggest to everyone to not get involved with them, I have logged a complaint to fair trading & also Current Affair to look into it, everyone should do the same &... read more
Business response:
Hello Degy Outfit, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have located your account and can see a cancellation has been actioned and a member of the team will reach out to you to arrange collection of the EFTPOS device. Should you wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Terrible They lie to you to get you to sign up, the dont live up to any of their obligations, provide no support at all, they then lie to you at every complaint and when you finally finish your contract and cancel they just keep taking the payments out anyway. Blatantly stealing from you, when you call them they say its a glitch on their side and just give you the run around. They should be shut down with how disgusting their behaviour is. I have attached our email complaint that we have put in writing to the company as we h... read more
Business response:
Hello Jaymie, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Just the absolute worst company. AVOID AT ALL COSTS I cancelled my account LAST YEAR IN MAY! I have emailed and called on multiple occasions and they have continued to take money out of my bank account and still will not refund and cancel my account. It is honestly a joke, worst customer service I've EVER experienced. Not to mention we cancelled our account because it was horrible. It never worked!! It would always freeze and crash none of the systems connected and when you would call they would email you to say your “reques... read more
Business response:
Hello Isabella A, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Please DO NOT GET INVOLVED WITH epos now Sales rep [Name Removed] is full of rubbish, he called me to offer me 1-year free subscription for the software and 2 years of free eftpos services from epos now. Later, when I received the invoice it stated that 1 year of software support and 1 year of free eftpos service after using the EFTPOS service for 24 months. what a joke!!! I called them and asked to cancel and they denied and told me to buyout cost is $600. I have emailed them no response. Epos now support centers do not eve... read more
Business response:
Hello FiZ, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have located your account and can see a complaint was raised, which was not upheld. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
DO NOT PURCHASE!!! We pay extra for product care which we all know covers your hardware software damages etc, oh no not through these guys apparently only covers accidental damage if you get faulty hardware to bad so sad you have to purchase a new one Customer service is disgusting spoke to a gentleman named Lewis who was clearly working from home he forgot to put phone on mute I heard his singing cooking and eating his dinner all whilst he was suppose to be dealing with my complaint never been so disgusted in a company in a... read more
Business response:
Hello Sir/Madam, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you wish to discuss further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.5 star rating with 812 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.