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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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EPOS NOW IS A WORST SOFTWARE WITH NO SUPPORT This is one of the worst software I have used for my new Grocery Shop. They even do not know about their own software, Whenever I scan any product, it brings 3 different products and I logged a call with the support team, they admit that this is their software problem but they have no resolution to this. They confirmed that I have to live with this and use as it is. Logged a trail of calls with them and also asked for help from account manager assigned but nobody responded. I lost... read more
Steer Clear Their system charges surcharges on cash transactions. Their system charges random surcharge amounts on different transactions. Their system crashes the same time everyday, with any EFTPOS transactions prior to the crash being ommitted from the EOD reports. This company needs to be looked at by ASIC or someone. Then trying to get a hold of someone at a decent time is impossible. Trying to cancel is a nightmare, everything is a no reply email with nothing happening after you follow their prompts. Every month they c... read more
Business response:
Dear trav2176, Thank you for taking the time to share your concerns with us. I want to express my sincerest apologies for the frustration and inconvenience you’ve experienced. The issues you’ve described—random surcharges, system crashes, and difficulties with customer support—are certainly not the service standards we aim to maintain. Please know that we take your feedback very seriously. We understand how important it is for your business to have reliable and transparent service, and we are committed to resolving these mat... read more
Pathetic service Worst service I ever been come too Mis guided mis leading information Just to sale there product Make sure with them about agreement for how many years we are going with them. They are saying 1 year but the picture is different I wish I will give 0 rating
Harassment with regards to eftpos charging. Great to deal with on the purchase of my epos system. Terrible to deal with in regards to the eftpos system. Will not call the customer when he/she has a problem.
Don’t waste your time! Terrible service and product If I could give a negative score I would! Worst company to deal with- service was disgusting/ there call centre staff have no idea- literally hang up on you if your having any software issues- managed to get ourselves out of contract after 6months of service not working properly- to then have them continually charge us- good luck speaking to anyone with half a clue of what’s going on! Small business owners should avoid at all costs!!!
Eposnow is sooo crap Epos now use an Aussie address and a call centre from Brisbane. I regret not assessing the credibility of this POS system company. Once you’ve signed the incredibly low cost contract, you might as well have an abacus or calculator, which you will probably need after all the fines you will be paying. Need help with something? No worries…Andrew who speaks English as a second language quite poorly, will log in remotely and do precisely nothing tangible. I have called 7 times in the past fortnight to intergr... read more
Still being charged after cancelling Epos system would often be offline causing loss in sales. We have since stopped using them and dispute offering returns for down times, they continue to charge us for a system we cancelled months ago. Communication has been terrible.
Business response:
Hello Tyler, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you could please respond to our request for further information, we will ensure contact is made asap. We look forward to hearing from you. Many thanks, EposNow
Dishonest conduct, inconvenient and unacceptable. They debited my account for month for some "add-on" that I explicitly refused via email correspondence. When I raised the concern for a refund, it took them months and they still have not returned the funds. Do not trust these people with your business, an honest advice. Plain theft in my view. A regrettable decision for sure.
Business response:
Hello The Minimalist, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We have been able to locate an account matching the details you have provided, & will endeavour to conduct a full investigation into your claims and come back to you directly. We will be in touch asap. Thanks again for your share, Epos Now Socials Team.
Its my money We have been using this system for under 6 months and twice I have had to chase up our payouts, one took three weeks and we are currently waiting for a payout of over $35k and have been chasing for the last 12 days !!! If you're in Australia, payment team is in UK, get no reply from constant calls and emails. Are they thieves ....???
Business response:
Hello Beck, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you could please respond to our request for further information, we will ensure contact is made asap. We look forward to hearing from you. Many thanks, Epos Now Socials Team
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.7 star rating with 945 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.