This profile has been claimed by the business owner or representative.
Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
Get directions
Systematic & deliberate incompetence After 11 months months of frustration with Epos Now, here's my summary: If you have any problems and they don't offer a satisfactory response, complain once, then go straight to your Fair Trading/Better Business/Ombudsman. Epos Now won't respond so you won't get an outcome, but at least it's on file. Don't waste any more time trying to get a resolution directly from them, it won't happen. You'll need a solicitor. Epos Now will try and string you along with a promise of a review from their... read more
Business response:
Hello Brendan N, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com Thanks again for your share, Epos Now.
No support if something goes wrong. They have been pretty terrible with any and all instances of us reaching out. Their system went down quite regularly, we have been misled on a number of things including the cancellation fees. Additionally we have been ignored for all issues until the 3rd follow up.
Epos missed training sessions Epos missed two training sessions in a row and left me unable to use my Epos for the weekend! A dispiriting result when they promised not to do it again. I have decided to use another platform. Vanessa
Nightmare and expensive I purchased Epos Now in January 2022, and it’s been a frustrating journey ever since. They initially sent the wrong card terminal, which required customers to insert or swipe their cards—completely outdated since my customers use phones and watches to pay. On top of this, I was charged $160.60 a month (instead of the agreed $85.30), with additional fees for not using the incorrect card reader. Despite numerous calls and emails, it wasn’t until May 2024 that they finally shipped the correct card reader... read more
Not Designed for Hospo, Keeps Freezing, Limited Functions This system has NOT been designed for use in hospitality. It is a retail system that they try to sell on to restaurants and cafes, so has limited functionality. It is so bad that even though I’m still paying for eposnow, I have purchased another system. It freezes regularly. The system is also unable to perform the most basic of functions, which means errors (and big disruptions to service) are guaranteed to occur in your venue if you use this system. For example, the... read more
Worst possible thing This is the worst possible os for restaurant. I am having so many issues and customer care has no clue of the issues. Their are huge discrepancies in payments and ithe system hangs up so frequently. Please don't buy this one. I am locked up for one year or have to pay up additional $900 apart from the initial 2k. Please don't fall prey to this company.
Business response:
Hello Ravi s, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at globalsupport@eposnow.com. Thanks again for your share, Epos Now.
Poor customer support All started ok, but the transaction fees turned out to be very high and when we wanted to change the card machine we were not able to do so. Poor support in Australia when the system goes down. We waited our 1 year contract and tried to cancel. Returned the machine and continue to struggle to get our money refunded. 9Since June 2024), Debit order continues to go through every month as the bank refuse to stop this. Spoke to various staff and every time it is the same story, we will get the right person t... read more
Business response:
Hello Pieter v, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.
Avoid using system I closed my restaurant and i tried to cancel my EPOS System when I emailed their staff they sent me an email asking me to contact them. Then when I contacted them their staff said they should not solve problems. After that I tried to log in to my online account on EPOS system I figured out I must pay 755.70 for the cancellation for the Sofware license which they said was monthly bills and the countertop system Which I already paid in advance when I started my business. Furthermore, The system always error ... read more
Business response:
Hi Cafe f, Thank you for sharing your experience with us. I'm truly sorry to hear about the difficulties you’ve encountered, especially during such a challenging time with the closure of your restaurant. This is not the level of service we strive to provide, and I regret that it has left you feeling this way. We want to investigate your concerns thoroughly, especially regarding the cancellation fees and the issues you faced with our system. However, we couldn’t locate your account with the details provided. To assist you bet... read more
Please don't use Epos Now for your business During dealings with the company, I experience a lot of dishonesty, deceit and an absolute lack of customer care, causing me a lot of stress on top of my current business dealings. I was overcharged and lied to regarding a card reader that I obtained with the promise of a 1 fully free year use, only to be charged for the product upon receiving it. Navigating and tracking transactions with the system is a nightmare and I do not encourage anyone to use this product for their business... read more
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.7 star rating with 945 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.