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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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although the training session was great, the product itself failed to deliver. Got stuffed around when trying to make complaints, tried to return product as it turned out to be a big rip-off. Very poor customer service, would never deal with this company again
Business response:
Dear Jackie, We’re truly sorry to hear that the product didn’t meet your expectations and that you’ve had difficulty with our customer service. It’s disappointing to know that your experience with us has been far from satisfactory, especially after a positive training session. We’d like to investigate your concerns further and assist with any outstanding issues. Please email us at customerresolutions@eposnow.com with your account details, and we’ll work toward a resolution. Thanks again for your share, Epos Now
After cancelling the account in accordance with the terms and conditions we continue to be billed monthly. Repeated calls to them do not resolve it.
Business response:
Dear Ian, We sincerely apologize for the ongoing billing issue and the frustration this has caused. If your account was canceled in accordance with our terms, you should not still be receiving charges, and we take this matter very seriously. We want to get this resolved for you as a priority. Please reach out to us at customerresolutions@eposnow.com with your account details, and we will ensure this is escalated immediately to stop further charges and process any necessary refunds. We truly appreciate your patience and the o... read more
Terrible Service Literally the worst customer service I’ve ever experienced. Tickets ignored for years with no response, shocking unprofessional phone support. Historic Reporting not working correctly and all attempts at fining a solution ignored. Thankfully we’ve changed to a new POS. My advice is to look elsewhere, they are just a bit cheaper than the rest but don’t let that lure you in.
Business response:
Hi Tom, I’m sorry to hear about your negative experience with our customer service and reporting issues. We take your feedback seriously, and I would like to address your concerns directly. An agent will be in touch to gather more details and see how we can improve your experience. Please feel free to email us at customerresolutions@eposnow.com for a quicker resolution. Best regards, EposNow
Terrible Customer Service Issues 1 Star Review for Epos Now Unfortunately, our business is compelled to leave a 1-star review for Epos Now. While the system and software have great potential, the customer service and onboarding experience have been extremely disappointing. We have been waiting over 5 months to get issues resolved that should be an easy fix for the engineering team. Despite having open help tickets and contacting customer support on numerous occasions, we are repeatedly told that they will look into it and ge... read more
Business response:
Hi The Pet Shop Boyz , Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the delays in resolving your issues. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for you. To assist you further and ensure your concerns are addressed promptly, please provide more details by reaching out to us at customerresolution@eposnow.com. Our team is ready to investigate and work towards a resolution as quickly as possible. We value your... read more
EPOS Now POS System - Avoid Please They were helpful while I was a customer. Once I tried ending my service they started making random charges on my card. $720 later I still have not been reimbursed and had to close my card to stop the charges. Was told the charges are a valid part of closing the account even though I paid $1456 from their site to close. Said the $720 would be refunded and now they keep passing me around and each call the rep says they'll escalate the issue. But I end up having the same conversation every ti... read more
Business response:
Hi Regina, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you've experienced regarding your account closure and the unexpected charges. This is not the level of service we strive to provide. We are committed to resolving this issue for you as quickly as possible. Please reach out to us directly at customerresolutions@eposnow.com with your details so we can investigate further and ensure you receive the appropriate resolution. Thank you for your patience, and we look... read more
Continue to take unauthorised money out of my account. Months on end. That should be zero stars. After 5 refunds, promises that no further unauthorised money will be taken out of my account, ANOTHER $151.80 has just been taken from me. Absolutely disgusting. EposNow will make you wait hours on the phone, unanswered emails and support tickets, promise you there won’t be more money taken out but they actually will and THEN they will hold on to that money and not give it back to you for a few months. I have already given a revi... read more
Business response:
Dear Kendyl, We sincerely apologize for the ongoing frustration and confusion you’ve experienced. The continued unauthorized charges to your account are completely unacceptable, and we deeply regret the distress this has caused. We have identified your account and are actively investigating why this issue has persisted despite prior assurances. We understand how damaging this situation has been for you, and we are prioritizing a resolution. This is not the level of service we aim to provide, and we are committed to ensuring ... read more
Took money 4x out of my account and MONTHS to refund. Still waiting on one refund. Worst company ever. DO NOT GO WITH EPOSNOW. This company double charged me for months on end after I told them this is happening, then not refunding it for months afterwards. I tried to cancel my account 4 months ago, and the person I did it through says it has to be approved by a manager - MONTHS on end without hearing! STILL waiting for a refund. Hours on the phone trying to cancel. They will take your money, even more that you legally agree... read more
Business response:
Dear Kendyl, We are truly sorry for the experience you’ve had and fully understand your frustration regarding the multiple charges and delays with your refund. This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience it has caused you. We have identified your account and are actively looking into this matter to ensure it is resolved. We understand the importance of addressing your concerns as quickly as possible, and will be reaching out to you again with an update. Your ... read more
Worst experience. Tried to cancel when my contract is already finished, epos has asked me to send back the machine which I did three four weeks ago. Thy still continuously charged me over $100 AUD everymonth for two month straight now. I have to chase them email call them constantly to fix their mistake. The reason I canceled was their machine wasn't working properly for me even when I have the fastest Internet. They did not put up any responsibility or assistance as they only took it as owners own responsibility..... just r... read more
Business response:
Dear Andy, We sincerely apologize for the issues you’ve encountered, particularly with the cancellation process and continued charges. We understand how frustrating this situation must be and regret that your concerns haven’t been resolved promptly. Unfortunately, we were unable to locate an account matching the details provided. To help us resolve this matter urgently, please email us at globalsupport@eposnow.com with your account details and any supporting information. We’ll prioritize reviewing the charges and ensuring yo... read more
Non existent support, never call you back, close support tickets unresolved, support staff with poor English skills Having taken over a business and being promised it would be up and running in 10 minutes but days later still wasn't working. Endless technical problems, signed for premium support as we trade nights. Trying to speak to someone is useless, they use low quality voip systems to call centres around the world. If you can hear the person on the other end their English is usually so bad that you can't understand them... read more
Business response:
Dear Customer, Thank you for sharing your concerns, and we’re very sorry to hear about your difficulties in reaching support and in managing your account. To help us fully investigate the issues raised, could you please send your account number, email address, and full name to globalsupport@eposnow.com? Once we have this information, our team will conduct a thorough review and reach back out with next steps. Thanks again for your share, Epos Now
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.7 star rating with 947 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.