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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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Do not purchase Epos now system I am writing this review to share my horrendous experience with Epos Now, and I hope it serves as a warning to potential customers. As a new business owner, I signed up with Epos Now under the impression that I would be billed a reasonable $53.90 per month for their services. However, what followed has been nothing short of a nightmare. Epos Now has been consistently charging my account well beyond the agreed-upon amount, totaling over $400. This is a blatant breach of our agreement, and the f... read more
Lots of Bugs When we are in hospitality, we need speed. This system need lots of key to press and it is slowing us down. When we open a table, for dine in to take orders, we need to also select dine in on the menu order. Not very user freindly.
Scam, stay away. They will sell you a very cheap price. But the surprises will start on your Bills when they keep charging you extras. Doesn't matter how many emails or call you make rectify the situation. Worst company ever I dealt with
Dodgy Company Promote Everywhere $139, but actually it is $139 per month Saw epos now ad in Facebook, shows was $999, now $139. Ring them and they told me it is $139 per month. I ask was $999 per month before. They said no, it just an advertising trick. I hope ACCC can monitor this company as they provide misleading and incomplete information on their advertising.
They are liars and thieves They are still stealing from my bank account 6 months after we cancelled the account. Every time I contact them they tell me the matter has been referred to a "higher up" who will arrange a refund. This has never happened nor do I believe it will. They cannot be trusted. This has been one of the worst experiences in my 30 years in business. Definitely do not enter in to an agreement with them
Terrible Never even got signed up and already know I would never use their services. Spoke with a sales rep and I am now getting messages that my payments have not gone through. I never even got as far as signing up. They are aware and haven’t fixed it. If they are this bad before you sign up I cannot imagine how bad they will be down the road. All this because I spoke with a sales rep for a quote. Ridiculous
The Worst Company ever!!! Please AVOID at ALL COSTS. Hassled to purchase EPOS System in June 2023. They continued to withdraw funds regularly from my credit card regardless of my telling them not to do this! Sent me a wrong product that requires wifi. Changed the system but they keep on charging the money for software and the epos/tab machine. Refused to give us a refund for the over charged money (2 locations) although I informed them that it's a just one location. They refused to cancel the contract. Taking them to court 1... read more
DISGUSTING SERVICE-DO NOT USE Purchased the system 3 WEEKS ago and was told I would get training 2 days later and NOTHING!! Lee made contact via email requesting my bank statements and said we cannot proceed without them or send through the eftpos machine. Weeks later, after many emails I still have not received training....Lee fails to reply to emails and misses scheduled appointments. Sales does nothing and asked for sales support to call me back....still nothing!!!! Worst company ever!!! I need this system collected and w... read more
Business response:
Hello Angie G, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you could please respond in this thread or send us a direct message with your account details, we will ensure contact is made asap. We look forward to hearing from you. Many thanks, Epos Now Socials Team
Rubbish System. Wasting of time Rubbish system ever, they only respond you until you’re in their trap and once you’re their customer, their system is down on the peak sale time(new year time) and they have no idea what happened to their system. They’ll never fix it on time and Very ACTIVE to Deduct the Amounts from customers accounts. A Big NO to this system, Never Never Never Trust them.
Business response:
Hello Kamran, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We have been able to locate an account matching the details you have provided, & will endeavour to conduct a full investigation into your claims and come back to you directly. We will be in touch asap. Thanks again for your share, Epos Now Socials Team.
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.7 star rating with 945 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.