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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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Hidden charges, customer service not satisfactory, deceiving Contract structure, be aware This service has deceiving contract which forces to stay connected with them since they provide username and login. Cooling off period if not satisfactory. Uploading files need additional subscription and pay extras, they don't want to to stay connected to cheaper option for Suncorp service and not supporting, larger files need lengthy and awkward process to upload files and support staff keep changing and keep asking you to book for th... read more
If I could give 0 I would Was sold a FULL POINT OF SALE SYSTEM Received a card reader. Immediately emailed asking where the rest of it was as I had been under the impression that I had signed up for the full system, to which I received a response of “Yes, you did. It will be out within 7-10days, we send the card reader 1st to set up” 24 days later, no system because apparently, I was set up for a card reader ONLY. I am STILL waiting for the cancellation of service, they have stolen a further $260 from our account, they have ... read more
Keep away Keep clear of this system I bought 2 system 4 wks ago there still in the box after they called me to set it up the person couldn’t be heard and was told to call back and never did call back. 4 times I called to arranged the appointments. They confirmed the times and no one called. Nice looking system. But if this is the after sales support then youll be screwed after they get you money
Business response:
Hello Nick, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the Trustpilot details you have provided. If you could please reach out to us directly with your account number, we'd love to be able to look into your account and put things right. We look forward to hearing from you. Many thanks, Epos Now Socials Team
Terrible customer service After returning 3 eftpos machines because they failed to deliver the credit card surcharge I decided to move on with another provider, now they are charging me a premium fee, which was unfair, charging me for a product I don't have, also the system is really slow and lacks on features, I have been working on hospitality for 17 years, in London, Dubai, USA this is definitely on my worst system list, is cheap but is terrible, never again, I don't raccomemd
Terrible Customer Service Before signing the contract they were calling us multiple times and and once contract is done they dont have any interest on us as we are on 1 year lock in contract. we are facing too many issues after joining in and tried to call the customer support multiple times. they just put us on the hold for long time and then say they need to talk to senior technician and cut the phone. terrible service.
Business response:
Hello Umesh, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you could please reach out to us directly providing your account details, we would appreciate it! We look forward to hearing from you. Many thanks, Epos Now Socials Team
Impossible to cancel After our store closed I requested that the continuous payments being deducted from our account cease and money be refunded. Return email simply said request denied. Be very careful signing up to this service. Read everything very carefully unless you too want to be paying through the nose for years after you cease trading. All I can hope for is that eventually they'll stop debiting my account.
The worst SERVICE PROVIDERS - negligent / fraudulently being charged for paymemt premium and been charged BTW, this is the second time I'm writing the review for EPOS now. My first review is not showing at this point or may be it was in software advice. Since the start, Jan 2022 Epose now has been charging me for terminal that I never order or received (it was included in the proforma fraudulently) when the sales rep already knew that I was with tyro for.card settlements as their rates are way better than EPOS NOWS VERIFONE ... read more
Worst company ever !!! Was attracted to lower rates and interagated with xero. Received multiple calls and high pressure to join up. One joined, communication on there end went non existent. You can call, email, raise tickets it's all ignored by them. Will be lodging with the ombudsman eposnow is a total scam. Program glitches and dosnt search properly. They lied about time for funds to reach bank account. The screen they sent has predictive text on that always predicts wrong words. You press buttons on screen and it presses... read more
My Terrible Experience with EPOS Now When looking for a cost-effective POS solution for my business, I was attracted by the attractive offer from EPOS Now. However, the next year was filled with frustrations and unexpected expenses. Attractive offers, low support: EPOS Now's low-cost advertising is eye-catching. They provided me with hardware, software, and even a "1-year premium support license." However, this support has been dismal. Slow responses and ineffective solutions became the norm. Billing Error: Their P400 system... read more
Business response:
Hello Nick, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you could please reach out to the team directly at customerresolutions@eposnow.com, or update your review, it would be greatly appreciated. We look forward to hearing from you. Many thanks, Epos Now Socials Team
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.7 star rating with 947 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.