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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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DISGUSTING SERVICE-DO NOT USE Purchased the system 3 WEEKS ago and was told I would get training 2 days later and NOTHING!! Lee made contact via email requesting my bank statements and said we cannot proceed without them or send through the eftpos machine. Weeks later, after many emails I still have not received training....Lee fails to reply to emails and misses scheduled appointments. Sales does nothing and asked for sales support to call me back....still nothing!!!! Worst company ever!!! I need this system collected and w... read more
Business response:
Hello Angie G, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you could please respond in this thread or send us a direct message with your account details, we will ensure contact is made asap. We look forward to hearing from you. Many thanks, Epos Now Socials Team
Rubbish System. Wasting of time Rubbish system ever, they only respond you until you’re in their trap and once you’re their customer, their system is down on the peak sale time(new year time) and they have no idea what happened to their system. They’ll never fix it on time and Very ACTIVE to Deduct the Amounts from customers accounts. A Big NO to this system, Never Never Never Trust them.
Business response:
Hello Kamran, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We have been able to locate an account matching the details you have provided, & will endeavour to conduct a full investigation into your claims and come back to you directly. We will be in touch asap. Thanks again for your share, Epos Now Socials Team.
Disgraceful company Absolutely disgraceful company. Utterly unprofessional, ignore all emails, ignore all phone calls, keep taking $$ out of your account once not using them anymore. Do not use this company. Absolutely disgraceful!!!
Business response:
Hi Justin, Thank you for taking the time to leave a review for Epos Now. We're sorry to see to learn of your experience with Epos Now, it is not of the standard that we strive for. We can see the team have raised a refund for the erroneous charges collected after your cancellation request, which will be with you soon. Kind regards, Epos Now Socials Team
Ok product, BAD customer service Trying to get in contact with customer service is like finding a needle in a haystack. I encountered a fair bit of problems with Epos Now and when I try to call them, they are closed. _ There is NO EMAIL! for customer support either. When I tried to email the sales staff for help, they never even bothered to reply to me. But when I first wanted to buy the product, they are active in response. I do not recommend going with this company, with the hopeless level of customer service. I was also t... read more
The Worst [Content Removed] Company ever- AVOID at ALL COSTS Hassled to purchase EPOS System- still, goods arrived and did not work at the Cafe. They continued to withdraw funds regularly from my credit card regardless of my telling them not to do this! Continued never the less and did not respond for over 2 weeks so we had to go cash only and lose customers as a startup business. Still blaming network WIFI rather than solving the issue with the faulty goods. The BT WIFI engineer came out and confirmed that everything was wo... read more
Straight up scammers Great salesman to hook you in promising partners who can deliver anything you needed. When it didn't work out after a year, we requested cancellation of the subscription and were advised to return the EFTPOS machine which was done. 6 months later and several conversations with customer support to stop the charges, I receive the same excuse that my request is "sitting with the manager". I don't believe a manager even exists. If there is, its taken them longer than 6 months (and waiting) to review some ema... read more
Eposnow: not a smart POS option for cafe/restaurant business in ANZ I wanted to share comprehensive experiences using Eposnow, especially for those considering it for café operations in ANZ. When I opened my café last year, I evaluated various point-of-sale systems and ultimately chose Eposnow. However, after a year of using the software, strongly advise potential users to think twice before they commit. Here are some insights from my experience: 1. When encountering issues with Eposnow, I've found that their support team of... read more
The biggest mistakes in my life to choose you!!! Very very very bad customer service!!! i’ve been very careful to choose which one is a good one for my business, but unfortunately i’ve had choosen the worse one … everytime i called people answer from the foreigner country.. i want to speak with Australian people please? We are paying too much money and we can’t even get a good customer service here.. you guys advertised that you’re in Gold Coast?
Do Not Use EPOS 1 star is 10 stars too many. horrendous customer service. All I can say is software did not work for us so wanted to cancel. The Australia sales manager said no worries, 4 months later we are still being charged for the service we don't use and no clear idea of when and it will be both cancelled and refunded. even if the software works for you, do not use them because if you have any issue I would not expect to have it corrected in a timely manner.
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.7 star rating with 947 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.