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Evans Toyota
- Car Dealers
- Fort Wayne, IN
About this business
Location details
515 W Coliseum Blvd, Fort Wayne, IN, 46808, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 6:30 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 6:30 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Came in for oil change due to vehicle warning and tire... Came in for oil change due to vehicle warning and tire rotation. Service indicated vehicle did not need oil change yet as it was running with synthetic oil. Tires were rotated. I mentioned I heard noise from left front. Service writer rated car before and after the tire rotation. He believed noise moved with the tire and after driving I agree. Tires are ready for change so will get new tires and make sure that fixes the noise issue. Quick service with excellent commun... read more
Business response:
Thanks for the great review! Warm Regards, The Evans Toyota Team
After my service was completed I asked my service... After my service was completed I asked my service technician a question about my new.C-HR John Geiger took me to my vehicle and showed me what I needed to know. He could've just told me and let it go He went the extra step that he didn't have to do.when I return I'll always ask for mr. Geiger
Business response:
Thanks for the great review! Warm Regards, The Evans Toyota Team
oil change Oil was changed in 30 mins, service technician found an issue with the water pump. Justin called it into warranty, found that it was completely covered and had it replaced the same day. Thanks!
Business response:
Thanks for the great review! Warm Regards, The Evans Toyota Team
Excellence As a longtime, completely satisfied customer whose normal service appointments occur in April and in October, I have respect and high regard for the service people Evans Toyota attracts and retains as employees.
Business response:
Thanks for the great review! Warm Regards, The Evans Toyota Team
VERY DISAPPOINTED I arranged to have a cat back system installed on my 2018 Toyota Tacoma which was advertised to give my truck an aggressive sound which is exactly what I was looking for, a little background for you, I purchased this vehicle from Evans Toyota last year along with a 2018 Toyota Highlander for my wife, we spent close to $80k with Evans. I had the catback system installed within 2 hours which was good, but when the service manager and I went out to inspect the truck, I started the truck up, and it did not soun... read more
Business response:
Hello, we would like to apologize for your negative experience at our dealership. We would like to learn more about your specific situation and make things right. If you wouldn't mind giving us a call at (260) 482-3730 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Review r I feel i should have received more for my trade in, I think they unrated the Ford Focus I traded in. It had no mechanical issues at all
Business response:
Thanks for the great review! Warm Regards, The Evans Toyota Team
Terrible Experience I purchased a used car from Evans Toyota on April 30 and it was a terrible experience. The vehicle I purchased was never properly inspected and should never have been certified in its current condition, despite being sold to me as such. I willingly paid a premium to Evans for a dealer-certified vehicle, which is not what I received. I quickly uncovered all these items soon after taking possession of the car. Potential buyers should beware of this before paying the same premium to Evans who markets its use... read more
Business response:
Hello Emily, we would like to apologize for your negative experience at our dealership. We would like to learn more about your specific situation and make things right. If you wouldn't mind giving us a call at (260) 482-3730 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Recent Buyer My purchasing experience was very good. After that, downhill. It has been 60 days since I bought the car. I still can't get plates. No one called me to let me know why. There has been no follow up on how the vehicle is doing and am I still happy. If I am selling a vehicle I would follow up to secure the next purchase. I won't be back.
Business response:
We apologize for your issue regarding your plate. If you could reach out to the Customer Relation Manager, Kathy Waters or Title Clerk , Lacey Aldrich we would be able to gather more information to address your issue. Thank you
Took far too long It should not take over 3 hours for an oil change and tire rotation completion. If it wasn't for the fact that I'm afraid to breach my warranty, I would do the job on my own and never have my vehicle serviced at this dealership again. After almost two hours, I asked how much longer it would be and they had JUST gotten my vehicle into the bay to work on it. They told me it would take 45 minutes to another hour to complete. That is absolutely unacceptable. I will not be purchasing another vehicle he... read more
Business response:
I apologize for your inconvenience. Evans service department is currently reviewing their processes to better serve the public.
Frequently asked questions about Evans Toyota
How is Evans Toyota rated?
Evans Toyota has a 4.6 star rating with 3,619 reviews.
When is Evans Toyota open?
Evans Toyota is closed now. It will open tomorrow at 7:30 a.m.