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Evans Toyota
- Car Dealers
- Fort Wayne, IN
About this business
Location details
515 W Coliseum Blvd, Fort Wayne, IN, 46808, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 6:30 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 6:30 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Sold my information - Won't honor offers They constantly E-mail me "special offers" however once I come in to have my car worked on they NEVER honor the offer. Claiming they can't honor special offers... THEN STOP E-mailing me! Next they were to make a repair as part of my warranty. This issue was not fixed, they simply did a sloppy patch job. Now that my car is out of warranty I'm getting calls at least 2 times a week asking me to renew my warranty. I've repeatedly asked them to stop contacting me, they won't. I asked them ... read more
Business response:
Evans Toyota absolutely does not sell customer information. The calls being received are from the warranty company which was privy to contact details at the time the warranty was purchased. We are so sorry you are dissatisfied with your experience and would like to do what we can to improve. Please contact our Customer Relationship Manager, Kathy Waters, at 260-443-7812.
2014.5 Camry Sport.. Ok went out to put the new plate on the wifes 2014.5 Camry and was hearing a buzzing noise from under the rear of the car... After looking in the trunk and in the back seat I squeezed under the car to find that it must of been the fuel pump.... NOW this car had been sitting for almost 6hrs... After a few min it shut off... Today the car has been sitting 3hrs and nothing... Ive called service department at Evans at 11:30 and put through to the voice mail... Will keep posted what is found... This is going ... read more
Not impressed by Service Department I purchased my 2006 Prius new from Evan's Toyota. I have had it continually serviced since 2006 until today. I'm sorry to say this will be my last time here. I took my car in for an oil change, and wanted them to check a noise that happens when I turn the steering wheel right. They were going to charge me $97 to just diagnosis the sound. They later said that this might not cost as much as this, but that was the amount they wanted me to sign my name under. I don't trust any service departme... read more
Business response:
We are sorry to hear that your experience was anything less than great. We hope to improve your opinion in the future. Thank you for the feedback.
Experience Going here was a scary experience. You drive up to the building, park your car, and there are, at least 6 - 8 Sales people standing near the front door, but outside, ready to pounce on prospective buyers... this is a bit much. If you are just wanting to look and then request a sales person, do not go here. They won't let you!!!!!!!
Business response:
We are so sorry to hear about your negative experience with us. We want to assure you that this is not the norm and that we always try to put our customer first. Thank you for your feedback.
Shady Dealer... OK, I found a truck on their site that I really liked, so I emailed them about it and decided to make an hour drive to buy it. When I get there I notice that the one key option Im looking for is not on the truck. I ask the salesman about it and he's looking all around for it, though it's obvious that it's not an option on this truck. Their AD has this option listed 3 times and in the description it's in BOLD print, so I didn't even think I needed to ask the question before I got there. The worst part is that ... read more
Horrible Salesperson tried to trick me into thinking that the Corolla L I was interested in was an LE. He tried to tell me that 'it was a great price for an LE'. I went home, looked up the VIN number, and it was an L. Will never do business with them, and will never recommend them to anyone.
Tire Pressure Check I brought in my vehicle in because the "tire pressure" light was on. I asked if they would check the pressure. That's all. I assumed that I would be in and out, but it took an hour from the time I arrived to the time that I left, and although there was no charge, I could not get my keys until I had visited the the cashier, which was another wait in line. There was nothing wrong with my tire pressure or my tires, but it would cost $100 for service to hook up my car to the computer and tell me that there wa... read more
A Blah Experience I came in for routine service and a new set of windshield wiper blades. Though usually friendly and polite, the employees seemed to brush me off and treated my service as just another thing on their to-do list for the day. It was mediocre at best, and not what I've come to expect from Evan's Toyota. I'm disappointed.
Business response:
Hello Deb. Thank you 'sincerely' for leaving a review on Evans Toyota. The very last thing we want any customer to feel like is a number being rushed through. We would very much like to have the opportunity to make you a very pleased Evans Toyota customer. Please contact our Customer Relations Manager Kathy Waters at 260.482.3730 or kathyw@evanstoyota.com. We'd reach out to you Deb but we only can tell your first name from this review. All of us at Evans are truly sorry about your poor experience and we sure hope to get the ... read more
Customer Service Went in for the 15,000 mile check on the Highlander and was done within an hour.
Frequently asked questions about Evans Toyota
How is Evans Toyota rated?
Evans Toyota has a 4.6 star rating with 3,619 reviews.
When is Evans Toyota open?
Evans Toyota is closed now. It will open tomorrow at 7:30 a.m.