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Evans Toyota
- Car Dealers
- Fort Wayne, IN
About this business
Location details
515 W Coliseum Blvd, Fort Wayne, IN, 46808, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 6:30 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 6:30 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Service Left 2 messages, he was on phone! Never called back. Call was emergency. I cursed you for 20 yrs! Will never recommend this place ever
Outstanding Customer Service and Treatment From start to finish, we were treated like royalty. This is our fifth vehicle purchased from Evans Toyota! We truly feel like we are part of a family here. When we walk in the front door, they know us by name. How many dealerships can you say that about? Andrew Bradshaw was very attentive to every concern and need that we had... and he accomplished a well detailed answer for them. 30 days after the purchase, he contacted us to see how happy we were. Thereafter, I would hear from him... read more
Business response:
Thank you for the outstanding review! We are thrilled to hear that your experience here at Evans Toyota has been a great one. We hope to see you again, soon! Warm Regards, The Evans Toyota Team
Wouldn't recommend to anyone! Here is my original review of Evan's Toyota. My edited response after talking to their customer service representative is below. From the moment you step foot in the door be prepared because they will do and say anything to get as much of your money as they can. This includes false and misleading statements, crazy expensive add-on items, and flat out lies. Let me explain a little more. When you get your price rundown look for a trade in value on your vehicle well below what actual tr... read more
I will not beg to do business with you I cannot get an answer to a simple question. You would rather remove me as a customer than answer the question (your words). Ok, done. Called twice, submitted emails and even contacted sales to try and get the answer to a simple service question/schedule work. The end result and what got the ball rolling was I said to remove me from the mailing list. That got a response...you jumped ALL over that and said you would be happy to remove me. I guess it's easier to do remove me as a customer... read more
Business response:
Thank you for bringing this to our attention. The Parts and Service Director will be in contact with you today! We apologize for the inconvenience! Please call if you have any further questions or concerns 260-482-3730. Warm Regards, The Evans Toyota Team
Service on used hybrids could be improved. Unfortunately, when buying a used hybrid from any source of seller, one is pigeon-holed in Fort Wayne, IN into having the maintenance performed by the dealership. With competition comes quality, a standard rule of economics. So as you guessed, no competition, no quality. To the mechanics credit, one has to be a computer tech as well as a mechanic to understand hybrids, to look intuitively,with experience, to the source of the issue, not just replace everything until the light is sti... read more
Business response:
Hi there, Thank you for your feedback and we apologize for any and all inconvenience. We would truly appreciate the opportunity to speak with you regarding your experience. Please contact our Customer Relations Manager, Kathy Waters, at (260) 443-4812 at your earliest convenience. We hope to hear from you soon. Warm Regards, The Evans Toyota Team
Rude Parts Department Associate I ordered a cargo net for my 4Runner that was difficult to install, got in the way of the cargo tray, and was too loose and flimsy to hold anything. I tried to return it, but the dealer refused because it was past 30 days. This part is something that you have to try to use a few times before you realize ultimately it's junk. Beware of ordering anything from this dealership.
Business response:
Thank you for your feedback. We do have a 30 day return policy that we must follow. Please feel free to reach out to our Customer Relations Manager, Kathy Waters, at her direct line (260) 443-4812 for any further questions or concerns. Warm Regards, The Evans Toyota Team
Very disappointed I purchased a used Camry from this dealership and in 2 months still do not have the paperwork to register the car. I call and complain but calls are not returned. Very frustrating and disappointed. I will never recommend this dealership to anyone.
Business response:
We are very sorry for any inconvenience this may have caused you. May we have your contact information to ensure this situation gets resolved? Sorry again for any inconvenience and the opportunity to make this right.
Warranty work and $300 dollars later Staff was friendly and helped with towing my car to dealership for warranty repairs. Unfortunately other things were found that ended up costing over $300 for a car that is 14 months old.
Business response:
Thank you for your review, Jeffrey. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Kind regards, The Evans Toyota Team
EVANS Toyota I do not recommend this service center. We took our certified Sienna in for a new battery. We purchased the vehicle 3 weeks ago. The service center told us the battery was covered by our warranty. When my husband returned to pick up the van the battery was not replaced. The service center said our battery was fine. The van died within 2 hours after my husband picked it up. We returned to the dealership with the van the next day and insisted they replace the battery. They (the same person from the previous day) t... read more
Business response:
We are very sorry to hear of your recent experience with our service department and for any inconvenience this may have caused you. If you are interested in contacting us at your earliest convenience, we would love for the opportunity to make this right. Best Regards, The Evans Toyota Team
Frequently asked questions about Evans Toyota
How is Evans Toyota rated?
Evans Toyota has a 4.6 star rating with 3,619 reviews.
When is Evans Toyota open?
Evans Toyota is closed now. It will open tomorrow at 7:30 a.m.