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Evans Toyota
- Car Dealers
- Fort Wayne, IN
About this business
Location details
515 W Coliseum Blvd, Fort Wayne, IN, 46808, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 6:30 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 6:30 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Slowest service center My wife took my truck in for a scheduled OIL CHANGE at 8:30 am. It took three and a half hours to finish the job. The whole time she was in the waiting room the serive salesman kept pressuring her to add other services on.
Business response:
Mark, thank you for your feedback and we apologize that we did not meet your expectations. It is unfortunate to hear that our team was running behind schedule with the automotive work performed on your vehicle. We can assure you that the negative details you've mentioned do not reflect our typical business practices nor do they live up to our professional standards. We hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to us any time. Regards, Evans Toyota Team
Service - on Oct 2016 I Cannot give a review on the quality of service - I have a 2016 Toyota and waited for over 20 minutes on the phone to try to get an appointment for a first service. Believe me - I won't try again. Poor - Poor Service
Business response:
Thank you for sharing your feedback, Jackie. It is important to us that we satisfy every customer and you actually really help us by bringing this issue to our attention. We would appreciate the opportunity to speak with you and to make things right. Please contact us at your convenience. We look forward to speaking with you. Regards, Evans Toyota Team
RIPPED OFF Today, Monday, September 26 @ 12:45p was my worst ever dealing with Evans Toyota, Fort Wayne IN. I've purchased two cars from Evans since 2011 and have had great service up until today when I was robbed of $90.00 for a diagnosis that was performed on my car when it was speculated/founded that the problem was from a loose gas cap (improperly recapped). Ben Walker was great and I appreciate having had the opportunity to work with him. He was very courteous to hear my concern and admitted that he understood, although... read more
Business response:
Anita, we are very sorry to hear of your recent experience with our service department. If you would be open to contacting us at your earliest convenience, we would greatly appreciate the opportunity to further discuss your situation. We look forward to speaking with you and regaining your trust in our business. Regards, Evans Toyota Team
This is a threepeat of leasing for me. The sales person (Jim Shlater) listened to my list of things I wanted/needed in a car. Because I've returned again & again to lease from Evans Toyota it speaks to my satisfaction.
Business response:
Kaye, thank you so much for the great review of your experience at our dealership and especially with Jim. All of the employees appreciate your loyalty to Evans Toyota. If there is anything that we can do to make your time with us more enjoyable, please do not hesitate to contact us. Regards, Evans Toyota Team
Crooks! Liars! My wife took her vehicle in for an oil change and got ripped off! Service tech told her that the vehicle REQUIRED full synthetic oil which was a blatant lie. They charged $70 and pulled one over on her. WILL NEVER GO BACK!
shotty service In August of 2014 we purchased a used 2010 Ford Flex from Evans Toyota. At the time we negotiated the purchase the center console lid was broken and completely disconnected from the console. We were told parts/labor would cost $400 to fix the console, it was agreed that we would split the cost of repairs with Evans. The repairs were completed in Mid-September 2014 and everything appeared to be in order. Roughly a year later, late September 2015, I came out to the vehicle to discover that the lid had separated ... read more
Lost my sale. Evans would't answer a question I'm in the market for a new Tundra, my search has been long, I started emailing with a representative from Evans who refuses to answer a basic question as to a $399.00 markup for some brake safety item. The window sticker already has all the latest brake safety items itemized so what is the $399.00 for? sounds like a simple question, but Crickets from Evans. I'll take my business elsewhere
Business response:
Please accept our apologies for the lack of response regarding your question. Safely Brake is a dealer installed option, which is also itemized on the window of every car displayed. The product produces a patented flashing pattern of the 3rd brake light which is proven to reduce rear-end collisions by 40%. If you have additional concerns or would like to discuss this matter further please feel free to reach out to our Customer Relations Manager, Kathy Waters, at 260.443.7812.
Not all experiences have been good In early 2000's when we decided to buy a Toyota truck the two salesmen lied about what the truck had and what it could do, so we bought it from an honest Toyota dealer instead. Then there was a recall so I took the truck to Evans. The man working in service drove my stick into Evans garage and said that always makes me uncomfortable. I always think I am going to hit the wall, because I can't drive stick. The next experience was my spouse taking the truck in to check out a noise. The estimat... read more
Won't come back for service Short story for a long afternoon. Made an appointment so they could order part. Changed quoted price. Did not complete service. Very poor service
Frequently asked questions about Evans Toyota
How is Evans Toyota rated?
Evans Toyota has a 4.6 star rating with 3,619 reviews.
When is Evans Toyota open?
Evans Toyota is closed now. It will open tomorrow at 7:30 a.m.