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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
absolutly disgusting . the room wasnt cleaned before i arrived, i had to DEEP clean the room with cleaning products i bought. i showered with crocs on it was so nasty in the shower i also found a sock and crumbs in the bed. when i asked for someone to come clean the room i was given excuses and attitude. terrible ! all rooms in the aren were booked or i wouldve left
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable condition of your room and regret that our team did not respond with the urgency and care you deserved. Your feedback is being taken seriously, and we’re addressing this with both housekeeping and front desk staff. We hope to regain your trust with a significantly improved experience in the future. Sincerely, Hotel Management
At check in a woman who entered the office was obviously under the influence. In a breeze way observed 2 others who were questionable.
Business response:
Dear Guest, We sincerely apologize for your experience and any discomfort caused. We strive to maintain a safe, clean, and welcoming environment for all our guests, and your feedback is important in helping us improve. Thank you for bringing this to our attention. Sincerely, Hotel Management
Bad News Room was dirty. Bugs were in room. Air conditioner made a rattling noise. At least, there were no bed bugs.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We apologize for the cleanliness issues and the disturbance caused by the air conditioning during your stay. This is certainly not the experience we strive to provide, and your comments will help us address these concerns promptly. We also appreciate your understanding regarding the matter. We are committed to making improvements and would welcome the opportunity to provide you with a much better experience should you choose to visit again. Your satisfaction i... read more
Never again Compared to other places,this hotel was very sad, very dirty and will never Return again
Business response:
Dear Guest, We are sorry to hear about your experience and regret that the condition of the property did not meet your expectations. Your feedback is important and will be shared with our team as we work to improve the quality and cleanliness of our accommodations. We hope you will give us another try so we can provide you with a more satisfying experience. Sincerely, Hotel Management
A little run down This hotel was a little rundown. Trash bags were in the hallways and not taken to the dumpsters. My room was comfortable but the desk chair was stained pretty bad and there was missing paint in the bathroom. The shower stall also had a huge crack and the shower curtain let water go everywhere. Continental breakfast was coffee, muffin and granola bars. Check in was great, fast and easy.
Business response:
Dear Guest, Thank you for your feedback. We’re glad you had a positive check-in experience. However, we apologize for the issues you encountered with cleanliness and maintenance, and also understand that the breakfast fell short of your expectations. Your comments are valuable, and we will work on addressing these concerns to improve the overall guest experience. We look forward to the opportunity to welcome you back, where we aim to provide you with an exceptional experience. Sincerely, Hotel Management
Checked in, the room was dirty and smoky. I left and did not stay.
Business response:
Dear Guest, We apologize that your room did not meet your expectations. This is not the experience we want for our guests. We have shared your feedback with our housekeeping team to ensure that rooms are cleaned thoroughly and inspected properly in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Walls are very thin a lot or traffic doors slamming all night very slow checked in no breakfast.they don accommodate yo for any inconvenience.high drug traffic.
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely apologize for the disturbances and concerns you encountered during your stay. We recognize that these issues fell short of the standards to which we aspire. Your mention of illegal activities is particularly concerning, as we do not tolerate such conduct on or near our hotel premises. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Your insights are invaluable as we work to overcome these challen... read more
Unpleasant stay The room was dirty, and there was roaches and ants. The floors were dirty and sticky. Overall stay was unpleasant. I do not recommend that hotel.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee future issues. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management
We booked 2 rooms. Unit 219 was in far better condition that unit 224. 224 was smelly and dirty. Call front desk and the clerk on duty said he could spray with Fabreze. What?!!!!
Business response:
Dear Guest, Thank you for your feedback. Please accept our sincere apologies if we did not provide the attentive service we strive to show every guest. This is not the experience we want our guests to have, and we completely understand your frustration. Your comments will be shared with our team to ensure a more thorough approach to room cleanliness and guest care. We appreciate you bringing this to our attention and will work to prevent similar issues in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.