This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couldnt check in Drove all day to get here and finally arrived at 1 am and couldn't check in. Apparently they were doing a night audit and system shuts down during audit. Told to sit in car and wait. Ive traveled 30 years on business and have never had an issue checking into a hotel. We waited 25 minutes and went to another hotel. I would like a refund of this charge.
Business response:
Dear Scott, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The room was spacious, but it was dirty and whoever the maid was did not clean the entire room. I feel like the more I look the worst it got and the shower drain was backed up.
Business response:
Dear Guest, We sincerely apologize for your recent stay not meeting expectations and for the issues you experienced upon arriving. We understand the importance of a clean and welcoming environment. Please know that we take concerns regarding cleanliness very seriously, and your feedback has been shared with our housekeeping and maintenance teams for immediate review and corrective action. Your comfort and satisfaction are our priority, and we regret that we fell short during your stay. Thank you for bringing this to our atte... read more
Dirty. No blankets in a freezing room. Had to wait outside in the cold for 2 hours before checking in at midnight due to computer system not allowing checkins.
Business response:
Dear Evan,We sincerely apologize for the challenges you encountered during your stay. Experiencing a delay at check-in and a cold room without adequate blankets is far from the comfort and convenience we aim to provide. We regret the inconvenience this caused you. Your feedback highlights areas where we need to improve, and we are committed to addressing these shortcomings. Additionally, we’ll evaluate how we can better equip rooms to provide warmth and comfort for all our guests. Your feedback is appreciated, and we hope yo... read more
Near the airport. Poor quality. Room was not equipped with the necessary items. The heater was very noivyj
Business response:
Dear Emma, Please accept our apologies for the issues in your room during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. Knowing you were pleased with the location and had a pleasant stay was lovely. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you d... read more
Stay away from hotels.com We had a reservation, but ended up needing to simply upgrade to two queens instead of one. I called and told them the situation (last minute add-on for the holidays), and they basically laughed at me. I offered to pay whatever the upgrade fee was. They said my one bed was un-refundable and in-modifiable, and that I would have to buy a whole new room. I asked if maybe we could do a roll-in bed, that all I needed was a spot for one more guest. They were ridiculously unhelpful, the opposite of understa... read more
Business response:
Dear Rebecca, Thank you for taking the time to share your experience. We are sorry about the challenges you experienced while trying to modify your reservation. While we can often assist guests directly, third-party bookings can sometimes limit our ability to make changes. We understand how disappointing this must have been. We hope you’ll consider staying with us so we can ensure a more seamless and accommodating experience.Sincerely,Hotel Management
Dirty
Business response:
Dear Michelle, Thank you for choosing to stay at our hotel. We strive to provide our guests with the highest standards of comfort and cleanliness, and we are sorry to hear that we fell short of your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Cleanliness is a top priority for us, and we will ensure that our team pays closer attention to this aspect so we can enhance the overall guest experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,786 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.