Extended Stay America - Albuquerque - Airport

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Hello Tam, I would like to say that we are sorry for not meeting your expectations. I hope that you would take a moment to let me know how your stay was so that I know what we need to do better. Thank you, Kristen 

Business response:

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front des... read more

Business response:

Thank you for your comments. We are sorry the keycard was not working and regret our associates were not helpful. This is very concerning to us so we have shared your feedback with the appropriate teams ensuring it is not repeated in the future. Also, your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

It was disheartening to read that we did not live up to your standards, and we sincerely apologize as your stay was less than satisfactory. Your feedback about the quality of the towels and the condition of our property has been shared with the appropriate individuals of our organization as we seek to improve our future guests experiences. Our housekeeping team is asked to be more diligent and ensure our future guests experience a clean stay. On a positive note, we are glad you had a good nights' sleep in your cozy bed. Agai... read more