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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay Review Breakfast was "grab and go" meaning they had muffins, granola bars and some instant oatmeal. You had to pay extra for wifi that would do anything more than check email.
Business response:
Shawn, thank you for staying at Extended Stay America. We are glad you had a pleasant time here. We value your feedback as it will help us improve our guest experience moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Business response:
Lynee, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
I love staying here because they are pet friendly.
Business response:
Dolores, we appreciate your loyalty towards Extended Stay America and the wonderful feedback about your experience here. It feels so good to know you were impressed with our pet-friendly policy and that you were awed by our excellent hospitality. Thanks for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
We arrived at noon, but couldn't get our room until 3pm, unless we paid an additional $25.00! This is a bad policy, especially if you have driven a long distance and just are looking forward to a nice stay. Also, I had to go to the bathroom, but they had none available, so I drove over to Kohl's in order to go and than shopped until 3PM..The rooms were clean, the rest of the staff was fine, but because of my experience I won't be staying their again...
Business response:
Thank you for staying at Extended Stay America. We are glad you liked our courteous service and your comfortable room. That being said, we are sorry that we missed meeting your expectations with our hotel policies. We hope this did not overshadow your otherwise positive time with us and that you will consider visiting us again in the future. Sincerely, Hotel Management
Business response:
Andrew, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff sets the mood, front desk clerk had no skills dealing with public. She clearly did not want to be there, and made me feel the same. FYI, if show up a few minutes before 3:00, they tell you in the most unprofessional way to come back after 3:00 cause they will not help you until 3:00.
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Unpleasant Odor and Itching Desk clerks were very friendly and helpful, I was not very happy with the room. Due to the fact that I was there for a graduation for my granddaughter, I had no time to make any other arrangements. The room smelled of urine and it seemed like the room had occupied pets. My sister and I had irritated eyes and body itch. I won’t stay at this motel any more, I will stay st the one up the street where I have stayed before, was sorry I didn’t recheck the address on the motel I reserved. I didn’t take a... read more
Business response:
Lenore, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
The gentleman at the front desk was very polite and helpful overall experience was good..internet was down for a bit but Jon was right on it to do his best to get it back up and running with tech support...
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff. Your compliments will be shared with our team. Thank you, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,167 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.