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Extended Stay America - Amarillo - West
- Hotels
- Amarillo, TX
About this business
Location details
2100 Cinema Dr., Amarillo, TX, 79124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was great and the hotel was decent. Elevator didn’t work but the staff was so great to help us get to the 3rd floor
Business response:
Dear Guest, We are glad to hear that the team made such a positive impression during your stay at Extended Stay America. It is wonderful that their assistance helped make your visit comfortable, even with the elevator issue. Our staff takes pride in providing attentive and helpful service, and your kind words mean a lot. We look forward to welcoming you back for another enjoyable and smooth experience in the future. Sincerely, Hotel Management
It could use a little updating
Business response:
Dear Herb, Thank you for taking the time to share your thoughts. We appreciate your positive remarks and are glad you chose to stay with us. We also understand your observations regarding areas that could benefit from updates, and your feedback has been shared with our management team for consideration. Guest comfort and satisfaction are very important to us, and we continually strive to enhance the overall experience. We hope you will consider visiting us again in the future, allowing us the opportunity to provide a refresh... read more
At the time of reservation, was not informed of elevator being out of service and we ended up on the 3rd floor due to only 3 rooms left and last minute. Several "wonderers" hanging around . Had someone try walking in our room at 5am. Stairwells were Filthy!
Business response:
Dear Gretchen, Thank you for bringing these matters to our attention. We sincerely regret the difficulties you encountered during your stay, including the inconvenience of the elevator. Guest comfort and peace of mind are extremely important to us, and it is disheartening to know we fell short in this instance. Your comments will be carefully shared with our team to ensure improvements are made. We hope you will allow us another opportunity in the future to restore your confidence and deliver the reliable experience you righ... read more
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Just what I needed. Quiet, clean, and comfortable. Friendly staff.
Frequently asked questions about Extended Stay America - Amarillo - West
How is Extended Stay America - Amarillo - West rated?
Extended Stay America - Amarillo - West has a 3.3 star rating with 1,810 reviews.
When is Extended Stay America - Amarillo - West open?
Extended Stay America - Amarillo - West is open now. It will close tomorrow at 12:00 a.m.