Extended Stay America - Amarillo - West

Business response:

Dear Teresa, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are pleased that we met your expectations and you found us to be of great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management 

Business response:

Thank you for your kind review. We look forward to serving you in the future.Telvi QuintanillaGM 

Business response:

Mike, thank you for being our guest and posting your review. We are delighted to know you enjoyed your stay at Extended Stay America. It was a pleasure to host your visit. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your kind review. We apologize about the smoke detector, but this should have been verified and reported immediately. We hope to serve you again in the future.Thank you, Telvi QuintanillaGM 

Business response:

Judy, thank you for sharing your review of Extended Stay America. We are glad your stay with us was pleasant and that you gave us an excellent rating. Furthermore, we want to mention that we provide a full-size refrigerator in our suites, which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We regret any inconvenience this caused and are grateful for your patience. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Yanyong, thank you for choosing Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you once more for taking the time to share your excellent rating. We look forward to hosting you again soon. Sincerely, Hotel Management