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Extended Stay America - Appleton - Fox Cities
- Hotels
- Appleton, WI
About this business
Location details
4141 Boardwalk Ct., Appleton, WI, 54915, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk hours are limited. One of the bed mattress laid on the floor with no bed frame while the box spring was leaning against the wall. One bed didn't have a set of blanket nor linen. Didn't get house cleaning and and replacement of bathing towels. 1 out of 5 stars.
Business response:
Dear Saulie, Thank you for staying with us and for sharing your feedback. We sincerely apologize for the issues you encountered, particularly regarding the limited front desk hours, the bed setup, and the lack of linens and towels. This is not the standard we aim to uphold, and we will address these concerns with our team immediately. As an extended stay property, we offer full-service housekeeping every two weeks, and fresh towels and linens are available for exchange at the front desk. We regret that this information was n... read more
Upon checking in the key didn't work and we had to use the stairs to the third floor. No luggage carts. After getting a working key we went into the room and it was dirty. The toilet was dirty inside and out. There were also dogs barking nearby. We moved to a different room which was also very dirty. There was a can of spilled Sprite on the floor, dirty socks under the bed, toenail clippings on the floor, and hair all over the bathroom—another trip down the stairs to request a broom from the desk. We spent about 30 minutes c... read more
Business response:
Dear Spencer, We are sorry to hear about your experience during your recent stay. It’s disappointing to learn that the room was not clean upon arrival and that you encountered issues with the key and noise disturbances. We sincerely apologize for the inconvenience caused and appreciate you bringing these matters to our attention. Your feedback is invaluable as it helps us improve our services. We hope you might consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
My husband and I have used this hotel in the past and liked it because we travel with our dog and it happens to be close to our favorite rstaurant,Nakishimas. We haven't been here in a few years and it was extremely disappointing! The room was filthy. The bathroom sink was clogged and the refrigerator sounded like it was going to die any minute. We couldn't use the light fixture next to the bed because it was broke. I honestly should rate this terrible but the front desk man,Tyler, did take down the room number and wrote dow... read more
terrible
Business response:
Dear Maria, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Sincerely,Hotel Management
Literally worst bed and pillows EVER. Hard as a rock and the bedding was super scratchy and rough. Everything seemed clean, but I felt like I was super paranoid about bed bugs and what not. Carpet was so faded and dingy looking, I refused to walk barefoot in the room.. Glad there was nothing extended about my stay! First hotel Ive ever checked out of BEFORE 8am, not to catch a flight, but because I was ready to get the heck out of there. Mediocre coffee in the lobby in with super stale tasting muffins. Will NOT be back!
Business response:
Dear Lisa, We appreciate your valuable feedback regarding your recent stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope to welcome you back so we may provide you with the experience you deserve.Sincerely,Hotel Management
Not recommended, but was functional. Not so great. Check-in was fine, but the hotel is not clean. Cons: Bath tub was dirty. Bathroom was very tiny, had to walk around toilet to close the door. No hot water for shower. The stove was not working properly, the dial does not match with the temperature - had to turn until it worked. Front desk gave us some dirty mugs - not sure how it could be provided to customers, clearly they were not washed - food scraps and stains inside the cup. Brown water came out of the kitchen sink. Sup... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry to hear about the issues you encountered during your stay, including cleanliness, bathroom size, and breakfast options. We are disappointed with the lack of hot water you experienced. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure we are well-poised to serve you in the future. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and... read more
Very unclean, to put it nicely… will not return.
Business response:
Dear Megan, Thank you for sharing your thoughts. It’s disappointing to hear that your experience was not up to the standard you expected. Maintaining a welcoming and well-kept environment is important to us, and we regret that this wasn't reflected during your visit. Your feedback is invaluable and will be reviewed to help us improve. We hope you’ll reconsider and give us another chance to provide a better experience in the future.Sincerely,Hotel Management
No one was at the front desk when I tried to check in, I rang the desk bell 4 times and still no one came, I waited 20 minutes and no one showed up at the front desk so, I left and had to find another hotel, I want a refund please.
Business response:
Dear Wade, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Appleton - Fox Cities
How is Extended Stay America - Appleton - Fox Cities rated?
Extended Stay America - Appleton - Fox Cities has a 3.6 star rating with 1,366 reviews.
When is Extended Stay America - Appleton - Fox Cities open?
Extended Stay America - Appleton - Fox Cities is open now. It will close tomorrow at 12:00 a.m.