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Extended Stay America - Appleton - Fox Cities
- Hotels
- Appleton, WI
About this business
Location details
4141 Boardwalk Ct., Appleton, WI, 54915, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People hanging outside my window
Business response:
Dear Chris, Thank you for sharing about your experience at our hotel. We are genuinely sorry for the discomfort you experienced due to people outside your window. Your comfort and safety are paramount to us, and we take such concerns seriously. We will address this issue promptly to ensure it doesn't recur. We appreciate your understanding and hope to regain your trust for a more enjoyable stay.Sincerely,Hotel Management
This hotel is extremely expensive and the staff don't want to clean your room but twice a week. If you ask for help there is always a reason why the cant go the extra inch for you. I am leaving earlier than I planned because my husband and myself are both in pain and cant hardly walk and they would not even bring us a broom and dust pan to clean up behind ourselves because Lord forbid they do it.
Business response:
Dear Sharon, Thank you for taking the time to post a review of your time with us. We are disappointed that our accommodations did not provide the value you hoped for. We are sorry to hear our services and amenities exceeded your expectations. To provide a more home-like experience for our guests, we offer housekeeping services on a weekly basis. However, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communication. Thank you once more, and we hop... read more
Sink was plugged, deadbolt broken, dirty room, everything is very old
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedica... read more
The check in guy was extremely nice and very accommodating. We walked into our room and it was disgusting. Burn marks in carpet, counter and walls. The bed near the frames had literally bugs crawling on them. We turn around and walked out it smelled like cigarettes and moldy food. We went straight I front desk and said we absolutely would not be staying there. He stated we would get a refund and he was sorry. We are 2 days from initial check in and we still haven’t received a refund. Will be calling tomorrow if we don’t get ... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Not a good place to stay the mantience man yelled at me yesterday here. No breakfast no ice machine. Anf they charge 10.00 a hour after 12noon
Business response:
Dear Nicole, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from one of the staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Our front desk can help you solve problems and improve your stay. Please give us another opportunity to provide better service.Sincerely,Hotel Managem... read more
Never again Nite clerk was rude. Room was uncomfortable and noisy. Will never stay there again.
Business response:
Dear Derrick, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Further, we are sorry for the condition of the accommodation not meeting your expectations, and we will use this information to update the areas and ensure a better pla... read more
Stayed after a Packer game. It was less expensive but you get what you pay for. Friendly staff, out dated, beat up furniture, VERY heavy smoke smell everywhere, definitely needs remodeling. If you’re just looking for a night to crash that’s cheap, but the smells might haunt you.
Business response:
Dear Lisa, Thank you for choosing us. It isn't enjoyable to know that we did not meet your expectations, and we wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Our housekeeping team works hard to keep the area clean and fresh, so we regret the smell concerns and would address them. Smoking is never allowed in the rooms. Our front desk team is always there to help you with anything; please connect with them during your time with us. Also, we regret your disapp... read more
Frequently asked questions about Extended Stay America - Appleton - Fox Cities
How is Extended Stay America - Appleton - Fox Cities rated?
Extended Stay America - Appleton - Fox Cities has a 3.6 star rating with 1,366 reviews.
When is Extended Stay America - Appleton - Fox Cities open?
Extended Stay America - Appleton - Fox Cities is open now. It will close tomorrow at 12:00 a.m.