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Extended Stay America - Appleton - Fox Cities
- Hotels
- Appleton, WI
About this business
Location details
4141 Boardwalk Ct., Appleton, WI, 54915, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floors were dirty. Some of the walls looked like food and/or drinks were splashed on them. The housekeepers were very helpful.
Business response:
Dear Lou, We apologize for the condition of your room during your stay. Cleanliness is a top priority, and it’s disappointing to hear that we did not meet your expectations. We are pleased to know that our housekeepers were able to assist you. Your feedback will be used to improve our services and ensure a better experience in the future. Thank you for letting us know.Sincerely,Hotel Management
Room was dirty. Their 10 point cleanliness check was not done. Soap scum in bath tub. Bathroom door would not close properly. Broken picture frame on wall. Given a coffee maker that had mouldy leftover coffee grinds in it. The microwave was broken, sparks flying around when I first used it and it took them two days to replace. Fridge was filthy. Door of fridge and bathroom had dark stains from hands on them. I cleaned the cook top of previous person mess and grease stains. Would not recommend for someone with minimal standar... read more
Business response:
Dear Steven, Thank you for sharing your experience with us. We apologize for the condition of your room and the issues you encountered during your stay. Cleanliness and maintenance are our top priorities, and it is clear we fell short in several areas. We are addressing your concerns with our team to ensure improvements are made. Additionally, we appreciate your feedback regarding the breakfast options and staff knowledge, which will help us enhance our service. We hope you will consider giving us another chance in the futur... read more
The person at the desk didn't know what they were doing. We had to wait almost 30 minutes for the to check out a family in front of us and when it was finally our turn, they said we didn't have a reservation, even though I was showing them the confirmation email. Eventually, they hand me over the iPad and I ended up doing their job (searching for my reservation and checking myself in).
Business response:
Dear Guest, We apologize for the inconvenience you experienced during check-in. It's disappointing to hear about the delay and the challenges you faced with your reservation. Your feedback is valuable, and we will address these issues to improve our service. Thank you for bringing this to our attention, and we hope to provide a smoother experience in the future.Sincerely,Hotel Management
Sub standard
Business response:
Dear Arun, Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. Providing a high standard of service and accommodation is our top priority, and we regret any shortcomings you encountered. Your input is invaluable to us, and we will address your concerns to ensure improvements. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Unfortunately the room smelled horribly with many large, terrible stains all over on the carpet. Even the room entry hard flooring had stain challenges. We needed to keep the windows open to air the room out. The hotel finishes are old and dated. I would not want to stay there again, unfortunately.
Business response:
Dear Tonya, Thank you for choosing to stay with us. We sincerely apologize for the condition of your room and the discomfort it caused. This is not indicative of our usual standards, and we are immediately addressing the issues with the stains and odor. Please know that we continually strive to meet guest's expectations regarding our property and facilities. Your experience is important to us, and we regret that it did not meet your expectations. We appreciate your comments and hope to have the opportunity to provide a more ... read more
There was old water bottles shoved under the bed, the fridge had visible yellow grime on it. I was charged for one night apparently and then they shut my card off and so I had to pay two different times but I’ve been so busy I haven’t checked to make sure it was the price I booked it for. It was just way below what my expectations were and that’s saying something since I’m not picky.
Accommodations were ok but refrigerator was LOUD, room smelled like an old smoker and I moved the chair to watch tv and there was old food, chips etc etc under chair - gross!! Will not stay again.
Business response:
Dear Susan, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. The loud refrigerator, unpleasant odor, and lack of cleanliness under the chair are unacceptable and do not reflect our standards. We have addressed these concerns with our housekeeping and maintenance teams to ensure they are promptly resolved. Your experience is important to us, and we regret not meeting your expectations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Appleton - Fox Cities
How is Extended Stay America - Appleton - Fox Cities rated?
Extended Stay America - Appleton - Fox Cities has a 3.6 star rating with 1,366 reviews.
When is Extended Stay America - Appleton - Fox Cities open?
Extended Stay America - Appleton - Fox Cities is open now. It will close tomorrow at 12:00 a.m.