Extended Stay America - Appleton - Fox Cities

Business response:

Dear Jose, Thank you for being our guest. We are sorry for the cleanliness concerns that you encountered. Providing clean and comfortable accommodation is our priority, and we will address this appropriately and appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management 

Business response:

Dear Emily, Thank you for choosing us and sharing your candid review. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Therefore, we have shared your concern with our housekeeping team to address this issue and ensure a fresh and clean environment for our guests at all times. Thank you for informing us of this matter as we continually strive to improve our hotel. We hope you will revisit us so we can show you the exceptional accommodations we typically provide... read more

Business response:

Dear Charlie, please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team, so these issues do not happen again. Thank you again for your candid feedback. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management