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Extended Stay America - Appleton - Fox Cities
- Hotels
- Appleton, WI
About this business
Location details
4141 Boardwalk Ct., Appleton, WI, 54915, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stay for one night and was charged 5 times. After that, I was getting notifications that my card was getting used, but whoever that was using it was entering the wrong exp. date. I had to cancel my card after the visit there. Be aware, I don’t recommend this place.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
It was not clean! They charge extra if you want clean towels and housekeeping. They only do housekeeping and switch towels if you stay over a week!!!
Business response:
Selina, thank you for reviewing your stay and for letting us know we have room for improvement. Our goal is to provide friendly, responsive service; therefore, we apologize for the oversights you observed during your visit. We encourage you to try us again the next time as we are confident you will enjoy a better stay. Thank you again for your feedback. Sincerely, Hotel Management
I personally would not stay at this property again. I found the bathroom incredibly small, one had to step between back of toilet and sink to close the door, the furniture was very worn and needed replacing. The breakfast was a joke, there wasn't even paper bowls for the instant oatmeal. I had to go to front desk to exchange a pillowcase that was stained with blood or a bloody booger upon arrival. Every time I went to the desk I had to wait for someone to come out and answer my needs. For the $40 or $50 to stay at Comfort In... read more
Business response:
Thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Also, we are sorry for your disappointment with our breakfast service. Again, we are sorry for this unpleasant e... read more
The room smelled of smoke and the staff was not very inviting.
Business response:
Thank you for being our guest. We are sorry for the difficulties you faced with our staff. Your comments have been shared with our entire team to ensure our focus remains on exceptional service. We also apologize for the smoke odor you encountered in your room. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
The hotel seemed ok. But we discovered bed bugs on the bed.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
The lady who ran the front desk was no where to be found at check in. then another guest came up and said that there were ants all over his room.
Business response:
Thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I reserved a room with a King bed but when we got here they didn't have any rooms with king beds available so we got a queen bed. Not impressed at all
Business response:
Thank you for taking the time to provide your feedback. We are sorry we were unable to accommodate you in the room of your choice and apologize for the inconvenience this caused to you. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve, and we assure you we will. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Needs an overall to cleanliness.
Business response:
Jane, thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We value your feedback and truly hope you will consider and us a chance to make it up to you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Appleton - Fox Cities
How is Extended Stay America - Appleton - Fox Cities rated?
Extended Stay America - Appleton - Fox Cities has a 3.6 star rating with 1,361 reviews.
When is Extended Stay America - Appleton - Fox Cities open?
Extended Stay America - Appleton - Fox Cities is open now. It will close tomorrow at 12:00 a.m.