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Extended Stay America - Appleton - Fox Cities
- Hotels
- Appleton, WI
About this business
Location details
4141 Boardwalk Ct., Appleton, WI, 54915, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay for one night. Room was okay. We stayed for one night because all other hotels from Green Bay to Appleton were booked and this one was available. Glad we got the room but will plan better next time. Tiny bathroom. Old rooms and carpet. The breakfast "bar" consisted of a small area across from front desk with coffee on top and wrapped muffins, cereal bars and apples in bins below. This is definitely not a short stay hotel. All entrances had people smoking at them and you had to walk through the smoke to get inside.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. In response to your feedback, we are looking into creating a designated smoking area. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Unpleasantly suprised I had reserved a queen bed room and was given two small twin beds but thought no big deal its one night. But there was hair on both beds. Went to the counter to let someone know and it took 15 minutes for someone to come. All night the people above me had kids screaming and running around. I checked the reviews before i purchased room and am very suprised the ratings were good. NEVER again!
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I have reviewed your feedback with our staff to make sure rooms are closely inspected before guest arrivals and to go over how to handle guest disturbances. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Good on Paper, but Missing Things ... I travel frequently for my job, so there are certain things I expect out of a hotel. The room was fine, the price reasonable, the service was very friendly, the location was good and everything was clean. So it sounds on on paper, but there were lots of little things missing, that became incredibly irritating after a while. There was no ice machine, just empty ice trays in the freezer, there were no cups (disposable or regular) for water, the "breakfast" was coffee and muffins (no milk, ... read more
You get what you pay for. My wife stayed here alone overnight. There were some sketchy people in the lobby talking about her. She forgot her phone cord and was about to go get it, but there was a guy in the hall on a phone looking in every peep hole. The staff was trying hard though.
Business response:
Dave - Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by our staff, and we will continue to monitor our property to make sure your experience is not repeated for anyone. Thank you very much for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.
Smokey, not updated, road noise, and staff improve When we went to check in, the manager worked from a sitting position. We got keys that did not let us in the exterior door (another guest helped us in with their key card). Only one of the two keys worked to get into the room. The entryway, hallway, and room all smelled strongly of smoke. The room had cheap carpet, no items to use for an extended stay, not even a glass. The bathroom was tiny, with thinner, older towels. The heating system was either blaring heat or the room ... read more
Business response:
Jan - Thank you for taking the time to write a review of your stay. I am so disappointed that our property did not met your expectations. Please accept my apology. To uphold our company's high standards, we will actively work to correct the problems you mentioned moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will stay at our hotel, or any of our other brand locations in the future.
Stay a couple of nights in a dog pound. Smells funny and too many dogs. You see dogs when your checking in, you hear dogs barking going down the hall, and you hear them early in the morning when they want to go outside.
Dissapointing Disappointing - it was just plain disappointing. Expected a nicer place. Don't know how else to put it. The overall impression was disappointing.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that you were disappointed with our hotel. Please accept our apologies. To uphold our company's high standards, we will work to make sure guests such as yourself have a positive experience moving forward. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Worst customer service ever DO NOT STAY HERE! Was wrongly charged a $200 smoking fee. Accused of having multiple people in my party smoking and room was supposed covered in smoke. If that was the case the little front desk girl should have said she was going to charge us. But no, find a $200 charge to my account and when questioning the staff, they acted like they had no idea what I was talking about. After passing inspection with no sign of smoking anywhere, it was a pain to get management to refund my money. DO NOT STAY HE... read more
Toilet won't flush Friendly staff
Business response:
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that there was a maintenance issue with your bathroom. We are sorry for this issue and are working to correct it as soon as possible. Still, we are happy to read that we provided you with friendly and accommodating service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Appleton - Fox Cities
How is Extended Stay America - Appleton - Fox Cities rated?
Extended Stay America - Appleton - Fox Cities has a 3.6 star rating with 1,361 reviews.
When is Extended Stay America - Appleton - Fox Cities open?
Extended Stay America - Appleton - Fox Cities is open now. It will close tomorrow at 12:00 a.m.