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Extended Stay America - Appleton - Fox Cities
- Hotels
- Appleton, WI
About this business
Location details
4141 Boardwalk Ct., Appleton, WI, 54915, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
Dirty sheets and blankets. Not a comfortable bed at all.
Business response:
Thank you for your review. e sincerely apologize for the problems you encountered with the comfort of the bed as well as the cleanliness issues. We have shared your comments with my engineering department and we are looking into the issue so that we can correct it. Please consider giving us one more chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Decent hotel Our bathroom was not cleaned. There were hairs in the shower that were not from us (we hadn’t showered yet). Clearly they didn’t clean after the last guest.
Business response:
Lauren, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Walked in and waited at front desk for some time before anybody showed up, no door bell or bell on counter.
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Ma... read more
Need for major renovation!!!!! Old mattress, hard pillows, old bed spread, Everything needs an extreme make over
Business response:
We're sorry our hotel and facilities did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area. We regret the inconvenience caused, and please give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Too much done on the cheap Pros: Clean, good mattress, refrigerator and microwave. Cons: Small, wimpy pillows; tub/shower water either all hot or all cold; grab-and-go breakfast was awful with very inexpensive individually wrapped muffins and granola bars; no coffee pot in the room (available by special request--but really, nearly all hotels now include one even hotels without kitchens); bare minimum number of channels on the television with no on-screen guide; no printed channel list; no paper or pen. If it could be done ch... read more
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Please know, our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another opportunity to ma... read more
Don't Stay Here! Had 2 rooms booked...upon check in the lady was extremely rude, made fun of my last name, and didn't have my reservations Finally after calling the assistant manager they realized the day shift employee didn't do her job. 1st room smelled like dog urine so got another room that the door would not properly close or lock 3rd room bedding was dirty with spiders in the bathtub Garbage left in hallways We are gold+ Expedia members and stay at lots of hotels and never have problems. Do not stay here. Trust me
Business response:
Aaron, thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We're confident you will have a much more positive experience next time. Thanks again for your feedback. We hope you will give us an opportunity to make this up to you on a future... read more
Frequently asked questions about Extended Stay America - Appleton - Fox Cities
How is Extended Stay America - Appleton - Fox Cities rated?
Extended Stay America - Appleton - Fox Cities has a 3.6 star rating with 1,361 reviews.
When is Extended Stay America - Appleton - Fox Cities open?
Extended Stay America - Appleton - Fox Cities is open now. It will close tomorrow at 12:00 a.m.