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Extended Stay America - Appleton - Fox Cities
- Hotels
- Appleton, WI
About this business
Location details
4141 Boardwalk Ct., Appleton, WI, 54915, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again. Front desk staff was little help throughout. When business plans changed and I asked to extend my stay by one night the front desk staff said she couldn't help because I'd booked through Hotels.com. I asked her to treat as a walk-in new reservation. She told me she couldn't figure out how. I asked about late check out. She said she gets screamed at if she lets people stay late, so I would need to talk to the manager (who didn't come in until the next day at 7AM), but it would cost extra if I stayed late. I calle... read more
Outside of building was newer/updated looking Check in was fine-desk clerk was kind. Hallways were a bit dark. Room wasn’t very clean. There were tiny broccoli & carrot pieces on the floor and “dust bunnies”. So the floor obviously hadnt been cleaned. Shower/bathroom was clean. Bed was comfortable. AC worked well on cooling the room but was very loud. Woke us up when it kicked on. We recorded sound and played it for the desk clerk at checkout and he agreed it shouldn’t sound that way. “Continental breakfast” was disappointin... read more
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness & maintenance issues you encountered in your and regret your stay was not a pleasant one. We have shared your feedback with the appropriate individuals so that our future guests do not experience a similar issue. Also, your comments in regard to the grab-and-go breakfast offerings have been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel... read more
This was one of the dirtiest hotel I ever stayed at. Stained carpet, moldy smell, and there was no running water from the kitchenette sink. Hair in the bathtub. The "included breakfast" consisted of granola bars and muffins only. I will not return
Business response:
Maggie, thank you for being our guest. We are sorry for the issues you encountered and that you were unhappy with our grab-and-go breakfast. Your comment will be shared with our brand leaders to determine new breakfast offerings. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
It was loud dirty and smelled. I checked out after one night I slept in the chair because the bed was gross
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Edd, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Go somewhere else Bed had crumbs in it front desk staff on second shift very rude i will never stay there again
Business response:
Scott, thank you for being our guest. We apologize for the cleanliness issues you encountered in your room and for the discourteous behavior of one of our associates. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also shared your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. We hope you will consider t... read more
I liked that it was close to the mall but it wasn't very clean, there were dogs barking, and someone else needed to be at the front desk
Business response:
Anne, thank you for sharing the specifics of your stay. Although our location was ideal for you, we apologize for the cleanliness and noise issues you encountered while you were here. We assure you that we have shared your concerns with our concerned team, and we’re working on our procedures in order to prevent such situations from happening again in the future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Appleton - Fox Cities
How is Extended Stay America - Appleton - Fox Cities rated?
Extended Stay America - Appleton - Fox Cities has a 3.6 star rating with 1,361 reviews.
When is Extended Stay America - Appleton - Fox Cities open?
Extended Stay America - Appleton - Fox Cities is open now. It will close tomorrow at 12:00 a.m.