This profile has been claimed by the business owner or representative.
Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad They cancelled my room and I made reservations months in advance...it was poor as hell... customer service was crap..it was a horrible experience for me
Business response:
Dear Francis, we are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another chance to welcome you back. Sincerely, Hotel Management
Bad
Rooms were dirty, super smelly like smoke and people actually smoked in the rooms we could smell it walking by the hallw This hotel is super un clean. our bed sheets were stained with blood. the smell of the hotel is disgusting and unsanitary to the point you think you’ll get infected with a disease Nothing! please do not stay here it’s worse than anything I’ve ever seen. you’re better off camping in a tent honestly.
Business response:
Dear Luis, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We understand that every detail matters and assure you we are working to correct these issues. We appreciate your comments and hope you will consider a return visit. Sincerely, Hotel Management
worst experience in a hotel since I’ve been an adult worst hotel I have ever stayed in. the carpet had burn marks. the bathroom was not clean. there were holes in the walls in the room. there were no dishes or silverware and this is an extended stay America. there were no large towels to dry off. the shower was broken. there were roaches. spots on the ceiling appeared to be mold. elevator buttons broken.I’m sure there is more just to much to remember. terrible place to stay!!! nothing
Business response:
Dear Tyson, thank you for being our guest. It is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
It was horrible. The room, the smell, it wasn’t clean it smelled like cigarettes and smoke. They didn’t have toilet paper in the room, so we went to go ask at the front and they said they had ran out of toilet paper. There was a blood stain by the bathroom on the carpet. The carpet had stains all over. And was extremely the dirty. The bedding was also dirty. There was no trashcan in the bathroom or any trashcan at all in the room. There was a cigarette bud in the sink in the bathroom. It had a repugnant smell the whole time ... read more
Business response:
Dear Jacky, thank you for choosing us. Please accept our apologies for not meeting your expectations. Providing a clean and fresh hotel room is our top priority, and we are concerned that this did not occur. Our housekeeping and maintenance team are coached to look into the same and ensure that all the suites are double-checked before allocating to the guest in the future. On the other side, it is glad to know that you loved our location and that we were perfectly situated near everything you planned to see and do in the cit... read more
it was alright smelt bad location
Business response:
Dear Agatha, thank you for being our guest. It is glad to know that you loved our location and it was near everything you planned to see and do in the city. Although we work hard to provide a clean and comfortable environment, we are sorry that the smell compromised your stay. Our housekeeping team will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Fair smell like cigarettes in the hallway
Business response:
Dear Manuel, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future. Sincerely, Hotel Management
Bad
It's unpleasant. Its icky and dirty, not really clean. Its awful. this is the worst hotel we've ever been and we needed to transfer because it was filthy. smells really bad. We booked four days but we only stayed one night because we can't take it but unfortunately it was unrefundable!!
Business response:
Dear Leanne, thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will... read more
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.7 star rating with 1,616 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.