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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So so stay Arrived prime time. No one at desk. First room the A/C very noisy. Second room had quiet A/C that didn't cool so well; barely adequate. Advertised breakfast included. ...not so much. Was a grab and go consisting of muffins, granola bars and coffee. Wouldn't recommend for short stay.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your AC was loud. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Needs better house cleaning. This is the second year I've stayed at this hotel. It was not as clean as it was last year. Had to have someone come in to unclog the tub because the water would slowly go down the drain. I was standing in a pool of water. Every time I came back into the room it smelled musty. I also had to clean the air condition filter as it was extreme filthy.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room had issues. I discussed your comments with our team, and we are striving to ensure that the vent filters and tub issues. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Average room for a high price I've stayed here several times over the years. It has become a little more run down than it used to be. All utensils/cups for the kitchen must be requested at the desk. The AC was marginally functional.
Summer in Asheville Very convenient, close to down town and other surrounding areas of interest and great online rates.
Business response:
We appreciate your kind words in your review. I am thrilled to know that our location was beneficial and suitable to restaurants and locations in the area. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Nice for an Extended Stay hotel. Close to downtown.
Business response:
We appreciate you taking the time to write a review and for choosing to stay with us. It is satisfying to know you enjoyed our hotel and accommodation, while finding our close proximity near downtown suitable. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Great hotel! Staff was friendly and outgoing. Hotel was spotless.
Business response:
Thank you for taking the time to write a review. I appreciate the compliments on how accommodating our staff was to you and the condition of our hotel. It's pleasing to know we are providing excellent service to guests. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,449 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.