This profile has been claimed by the business owner or representative.
Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good convenient hotel We spent a week here in October while visiting Asheville. It was convenient to have access to a full size refrigerator and stove so that we could cook some meals and save some money. The hotel was off the main road, so it was generally very quiet when we stayed (we did ask for a room facing east and away from the main road). The staff were very friendly and helpful if we had questions or needs. The hotel is conveniently located to restaurants, the mall, and easy access to downtown and expressways. There... read more
Business response:
Thank you so much for sharing your experience with us. We appreciate you letting us know that our housekeeping services were not to your expectations. Still, I am glad to read that you had a positive stay overall and enjoyed our fully equipped kitchens. I truly appreciate your comments regarding our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Everything was fine but only two wash cloths and two hand towels. Had three people staying in room. Also not enough disposable cups. Had to ask for those things from maid service. Thank goodness she was on our floor. No ice machines on floor that I know of. Was only there one night no time to freeze any!
Oof Hotel is of of main road, there are better choices in terms of location. Staff was friendly and appropriate. Bed was hard as a rock. Refrigerator roared all night, waking me every time the cooling unit fired up. Between that and the AC unit going on and off I got very little sleep. When I asked the front desk if they had a pool they responded, "Honey, you're paying for the kitchen, not a pool." The kitchen area was in fact very nice. Would not recommend overall
Halloween Went to Asheville to see Widespread Panic's Halloween concerts. Extended Stay had the cheapest rates for the weekend. Cheap does not mean bad. I came by Greyhound and due to the schedule was very early. I was allowed to have a room when it became available. I will be happy to stay at the same place if I come back to Asheville.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you had a pleasant experience and enjoyed our reasonable rates. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Best Hotel Best hotel i've stayed at in a long time. Pet friendly even with an American Bully people call a "pit bull" (who of course is friendly) but they came out behind the counter and gave him treats. EVERYONE was very friendly and courteous
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
They charged the wrong credit card. Now I have to spend my time calling them,getting them to fix it.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the billing issues you experienced. In response to your feedback, I will use your comments as a training tool to coach our front desk staff to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not your average hotel You should know when you are looking - although each room has a full kitchen there are basic hotel ammenities that were missing - no one at the front desk all night, no vending or ice machine. There are kitchen utensils available if you ask for them. Because people cook in their rooms, the hallway has an unfortunate smell. Toilet paper and tissues were basically sandpaper. However the staff was friendly and it was for the most part expected considering the price.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our front desk staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel th... read more
Weekend in Asheville Considering the selling point of this Hotel, having a full-size stove and refrigerator was a good trade off for limited room service. Bed was very comfortable. Upgrading to faster WiFi was a disappointment considering the fact that much cheaper hotels have triple the speeds found at this particular chain we visited over the weekend. I ran the speedtest app on my phone and 2Mbps is plain lazy and being cheap with bandwidth in this day and age. This Hotel was very close to a few restaurants, diners, and sh... read more
Business response:
Thank you for your review. We appreciate you letting us know about the Internet issues you experienced. We are sorry for these issues, but are happy to read that we provided you with a positive stay overall. I’m thrilled that you enjoyed our convenient location as well as our fully equipped kitchens. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,411 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.