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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to downtown area Easy to get to, great parking, ckean & spacious room.
Business response:
Thank you so much for sharing your experience with us. I’m so pleased to read that you enjoyed our spacious rooms as well as our convenient location! Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Acceptable accommdations, staff was very friendly and welcoming.
Business response:
Thank you so much for sharing your experience with us. It’s great to read that we were able to accommodate your needs with a satisfactory stay and that you enjoyed our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Not memorable Not memorable in anyway. Old hotel by a bunch of chain restaurants. I expected better from Extended Stay. 1 shampoo bottle for 2 people. No conditioner, no hair dryer.
Business response:
Thank you for sharing your experience with us. Please accept our apologies that we failed to exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Nice for the price! The hotel was a short ride away from downtown Asheville. The hotel was clean, comfortable and pleasant. You had to ask for every cup, pot, dish towel, etc., but the front desk was happy to give it to you uf you asked. Our room was not cleaned or picked up the 5 days we stayed, but we didn't make a met, so it wasn't a big deal. This place was very reasonably priced and we would definitely book again.
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that we failed to communicate our amenities. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Still, I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and reasonable rates. Once more, thank you for posting your review. We look forward to ha... read more
Paper thin walls Clean room, excellent location, but paper thin walls. We heard everyone all night long. The staff was friendly and helpful and the room itself was nice and clean.
Business response:
Thank you for sharing your review with us. We appreciate you letting us know about the noise issues you experienced. We are sorry for this issue, but are glad to read that you had a positive stay overall and enjoyed our convenient location. I’m proud of our staff for accommodating our needs with excellent customer service. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
No breakfast as advertised Barking dogs, pot smokers & no breakfast.☹️
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is truly regrettable. We are very sorry for your experience. To uphold our company’s high standards, I will be using your comments as a training tool to coach our entire staff to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experien... read more
Location is OK rooms were clean For the price it's a good value pet friendly a lot of restaurants around can't really see the mountains real well
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so glad to read that you had a comfortable stay and enjoyed our pet friendly policy. I’m thrilled that you found our hotel to be a good value! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Convenient, No Frills, Pet-Friendly Hotel I took a day to see the Biltmore on my trip South with my pups in mid-Dec 2015. The rooms are basic, but comfortable. There is a $25/night per pet fee, but no fuss. They have a small kitchenette with full sized refrigerator and sink. You can get dishes and cups from the front desk. The first room I was assigned smelled strongly of fish (previous tenants?), but the second room was clean and as expected. The bed is very firm, which could be a turn-off for some. Breakfast was coffee and... read more
Business response:
Thank you so much for sharing your experience with us. Please accept our apologies that our amenities were not to your expectations. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as making sure we are thoroughly inspecting our rooms. Still, we are happy to know that we were able to accommodate your needs with a satisfactory stay at a reasonable rate. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay H... read more
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,411 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.