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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
UNCOOPERATIVE staff was uncooperative with our special request I will never book this chain again I've never had to pay $10/hour for an early check-in I had 6 rooms booked and had to get my bus driver off duty for safety reasons they had rooms available
See above. No, you have enough. Do not waste my time.
Business response:
Thank you for staying with us! We appreciate your business!
Dirty Sheets... Staff was very friendly, but our room was dirty. The sheets had not been changed and had hair everywhere. After informing the front desk, I was given clean sheets and was told management would be told.
Business response:
Management was told and has already taken extra efforts to assure this doesn’t happen again. We do apologize for this event. This is not to our standard and we hope you give us an opportunity to make it right on a return visit. Thank you for the feedback, it helps us to continue to improve.
I reserved Pom with two beds and was given a room with only one. Room had hole in the wall from door knob. Air conditioner was noisy.
Business response:
Ed, thank you for sharing your experience with us. Please accept our sincere apologies for the disappointment you had with your room reservation and maintenance issue in your room. Your feedback has been shared with the appropriate team members involved to ensure we work on the feedback provided by you and ensure we deliver a comfortable stay to each guest who enters our facility in the future. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Uncomfortable bed and pillows. Didn't smell clean and absolutely no amenities what so ever in the room itself. Shower handle was loose from wall. Just seemed old and for the money was disappointing. They had a "grab and go" breakfast whatever that is. Thankfully iHop was right down the road.
Business response:
Sad, thank you for being our guest and for sharing your feedback. We apologize for the difficulties you faced in your room and the issues you experienced with the comfort of your bedding. We will follow up on your concerns to ensure we are well poised to serve our future guests. On a positive note, we are happy our convenient location was perfect for your needs. Thank you again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Ended up staying for 2 hours and then left, the smell made us feel sick. I will work with Expedia about getting a refund.
Dirty cleaning cloth in the bathroom left by maids. Hairs in the shower. General feeling that it was not cleaned properly. TV only had SD channels, and not that many. "Breakfast included" meant they had coffee and a basket with prepackaged muffins. Room had small kitchenette but no dishes, no silverware, etc.
Business response:
Thank you for choosing to stay with us. We are sorry for the cleanliness issues you experienced while here and will share your concern with the housekeeping associates to ensure a better experience going forward. Kindly note, our brand standards require us to keep the kitchenware and toiletries available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. We also regret that our breakfast offerings were not appealing to you and have shared th... read more
Wouldn’t stay again.. Hotel is in need of a lot of updates. It smelled really bad and needs to be cleaned better.
Business response:
Christina, thank you for being our guest. We are sorry for the cleanliness issue you experienced. Your comments have been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,102 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.