Extended Stay America - Atlanta - Alpharetta - Northpoint - West

Business response:

Joan, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Andy, thank you for taking time out of your busy schedule to post comments regarding your experience at Extended Stay America. We are so pleased you enjoyed our hotel and found us to be a found value. We appreciated having you as our guest, and we look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management 

Business response:

Thanks so much for confirming to future travelers what a great choice we are. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with the convenience of our location. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for sharing you amazing experience at Extended Stay America. We are thrilled to read you returned to our hotel once again and were impressed with the comfort of your well-appointed room. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management 

Business response:

Brett, thank you for choosing to stay at Extended Stay America. We are glad to know that you were impressed with all the aspects of our hotel and were satisfied with our location. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Stephanie, thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Dear Karen, thank you for including us in your travel plans. We are pleased to read our location was ideal for your needs and that you liked the value we offer. Also, your feedback about our facilities is being shared with the appropriate individuals as we plan for future upgrades. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management 

Business response:

Ed, thank you for choosing Extended Stay America for your stay. It's our mission to provide superior customer service, and we take great pride in serving your needs. We're so pleased that your experience was positive and that you found us to be a great value. We would be delighted to accommodate you again in future and hope that you will stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for your review. Please accept our apologies for the poor service you experienced when you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Manage... read more