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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in took about a hour, room keys constantly stopped working, the floor was leaking water in the bathroom, there was no pool access, no breakfast, and no kitchen items were available for use to cook.
Business response:
Brandon, thank you for your review. We apologize for the inconvenience you had while check-in and for the issues you encountered. We also regret the disappointment you had with our grab-and-go breakfast and pool being closed during your visit due to the current circumstances. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The swimming pool was closed the whole time. Only 1 extra pillow available when we needed enough for 4 people ( which was stated on the reservation). Mattress on sleep away sofa very uncomfortable and dirty. Water leaking in bathroom from under the wall around toilet
Business response:
Thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is resolved immediately. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Hotel rooms are smelling smoke etc
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
I liked the scenery but not any thing else
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room not clean (window open, wasps in the room, previous guest towel on the back of the door, lots of hair in tub, sink and sink fixtures dirty, trash under the bed, dirty dishtowel in the kitchen drawer), couldn't get sheets for the pullout couch until 11:45pm (even though we stated that we had 3 guests when we booked the room and asked for the sheets as soon as we checked in around 5pm), pool was closed (no reason given by the front desk staff), and NO breakfast provided on the weekends (the website says breakfast provided... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we regret any disappointment you experienced concerning break... read more
I should have done my homework before booking here. The area I was in wreaked of cigarette smoke. Will not stay there again.
Business response:
Thank you for your review. We are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.