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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Zaine, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I booked a two room suite. Arrived and it was a one room with 2 double beds. Learned that this location did not have 2 room suites. Hotel was booked so couldn’t get an extra suite. Website said continental breakfast. Nope. Coffee and granola bars only. Hallways smelled like terrible fish. Room was so humid and could not get cool. Staff were pleasant and helpful but often the lobby desk is unmanned with sign to call someone if helpnis needed. I called twice and waited 20 minutesfor assistance before I gave up. I will not go b... read more
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Didn’t like it No ice maker,on breakfast once they ran out they would not bring anymore out.its much more but I’m going to type it all I just won’t be taking my family back there
Business response:
Harris, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
It was not a good experience overall. The rooms weren't as clean as one would think. The phone temporarily went out, blood on linens, rude staff, and false advertising with breakfast. I had two rooms reserved and I do not plan on returning.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Great program It was ok the room needs updating really bad. I switch rooms three times due to maintenance issues .
Business response:
Tee, thank you for staying with us and taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
I would not recommend this hotel. The desk person was friendly and pleasant, but the TV didn't work, the decor was dingy, the room furniture was awkwardly located. The exterior looks nice and inviting, but the interior was shabby, old, and not well maintained.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Not worth the price. The woman who checked us in told us twice check out was at 11. We were then woken up at 10 for a courtesy call that check out was at 11. 10:40 housekeeping banged on our door trying to clean. The hallway smelled like mold and the bed was extremely uncomfortable, with very lightweight blankets. We both woke up to having back issues. We will not be coming back, expected more from this area.
Business response:
Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Awful experience If you want to be woken up at 7 am by the cleaning person banging brooms on your door. Stay here. Front desk was always friendly but literally was woken up by a cleaner sweeping and banging on ever door on our floor and then management did nothing but say sorry. Will never stay there again.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Not what I expected For the price i spent on 2 nights here was not worth it. My room smelled strong of curry and spices, blanket had a sour odor, continental breakfast was a joke only consisted of oatmeal, bars and some coffee, and all hotel staff were not professional and attentive to my needs as a guest..
Business response:
Thank you for your evaluation. It is obvious from your review that we didn't live up to your expectations. Please accept our apology for your disappointing stay. We will work diligently to make sure we are more consistent in our service delivery. Your feedback about our grab-and-go breakfast has also been shared with our Brand Leaders so they know our guests' desires regarding breakfast choices and assists them in determining new menu. We hope you will consider a return visit as we would welcome the opportunity to restore yo... read more
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.