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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Moving to Atlanta so we needed a hotel for a night. Checked in late with three kids. Went into the room to find other people in the room. They had no other rooms. Never again.
Business response:
Thank you for the review of your stay. We are sorry for the unfortunate situation you experienced and for not accommodating you this time. We also regret the inconvenience it may have caused. Thank you again, and we hope to provide you and your family with a better experience on your next stay. Sincerely, Hotel Management
Well first when we got to the hotel we had to wait , then she came checked us in , went up to first room , couple channels wasn’t working so we thought the tv was messed up so she just moved us to another room , got stuff settled in went ate next store came back laid in bed start itching like crazy asked my husband to scratch me back said there was all kinds of bumps on it took pictures and looked up said it was bed bugs , immediately went down to tell the lady and she moved us to another room. In all the rooms had trouble w... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
I reserved a king suite with handicap. When I arrived they didn't have a king suite with handicap, I was given a deluxe for the same pay. The hotel refused to lower my nightly rate. I will never go to extend stay again
Business response:
Dear Guest, thank you for choosing our hotel for your travel needs. Please accept our apologies that the room type you requested was not available upon your arrival and for the frustrations this caused you. Your satisfaction and comfort are important to us and we would be happy to take a closer look at your reservation details. Since your review is anonymous, We would appreciate additional information to identify the room you occupied so we may properly investigate and follow up with you. Thank you for being our guest and we... read more
Staff was nice but nonsmoking room had smoke detector disabled and ashes on the nightstand. Hair from shaving around bathroom sink not cleaned, hair in tub, surfaces not wiped down and dirty sheet with stains in the fold away bed. Didn’t check in until 11:47pm so there was no reason the room wasn’t cleaned properly. Some sort of body fluid (appeared to be dried blood) on bathroom door and closet area near the bathroom.
Business response:
Thank you for taking time to share your review. We apologize for the cleanliness and maintenance issues in your suite.We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We apologize you did not have a better experience during your stay,and we are sure your next vi... read more
Very rude staff and the pool was closed over all very bsd experience would want my money back
Business response:
Thank you for sharing your feedback. We apologize our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our staff offers clear communications about our offerings. Also, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team so that we can learn from our shortcomings. We hope we will have the opportunity to welcome you back... read more
The lobby smelled of sewer. The corridors throughout to the 3rd floor had not been vacuumed in quite a while, full of food scraps and litter. The room had no coffee or even a coffee pot and the desk could supply a coffee pot and coffee if you went to get it but no cream or sugar. The tv was only analog. Couldn’t wait to leave. The only hotel available at the time
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our dishware policy. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Also, know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our ... read more
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.