Extended Stay America - Atlanta - Alpharetta - Northpoint - West

Anonymous 

on Expedia

6 years ago

Durante 3 noches que estuve en el establecimiento no hicieron arreglos de habitación , no cambiaron toallas , no pusieron jabón y champú !!! No tienen ni agua ni hielo !!! Y en el desayuno que dice que tienen incluido solo dan café y panque no deben mentir a sus clientes !!! Aparte de no tener una persona en la recepción durante la noche (mi llave no funciono y tuve que esperar 2 horas que alguien llegará y ayudará con eso )!!!! Pésimo el servicio 

Chad 

on Expedia

6 years ago

Terrible Front Desk Staff I understand that you get what you pay for at places like this but the front desk experience at this place was was extremely frustrating. They would not give me a receipt when I checked out at 6:30 AM. The guy at the desk, David I believe, claimed he didn't have access to the system so I couldn't get a receipt yet he checked me in previous stays after hours. He told me I would have to wait until 7 AM to get a receipt, which I need for business expense reports. His overall demeanor was very rude and ... read more

Anonymous 

on Expedia

6 years ago

I called earlier to confirm a very late check in. When I showed up I was treated very rudely. We ran out of hot water. Had to kill a roach in the bathroom. Weren’t given enough towels or bedding for the extra person we paid for in the room. Only decent person was the cleaning lady who tried to help us warm up some water. 

Anonymous 

on Expedia

6 years ago

Totally ripped off, terrible smell This hotel is a no frills hotel in a pretty good location, and the rooms have a stove, fridge and microwave. They do not provide daily housekeeping services, but the front desk staff was very good about getting what I needed. Because I just happen to be there visiting relatives in Apharetta at the same time as the superbowl in atlanta, the room fee was over TRIPLE the normal fee. Despite paying the way overinflated fee, absolutely no additional consideration was given for the stay. The room... read more

Anonymous 

on Expedia

6 years ago

Room walls werr not sound proof. Heard noises AC unti in adjacent room. Guests in room above us and watter flushes in adjacent rooms. 

Anonymous 

on Expedia

6 years ago

We showed up and as I enter the room I see that it looks like someone’s living in there. It took them an hour to get it cleaned leaving us in the lobby after 7 hours of traveling No one cleaned the room the next day 

Toumani 

on Expedia

6 years ago

Lousy service and dirty room The room was filthy and didn’t have a towel in the bathroom. We had to go downstairs and request a towel just like a motel. The manager and general manager didn’t even bother calling and a making things right. The morning staff were very rude a athe reception desk. I asked for a cart to get my luggage’s the were like “we don’t know where they are”. Overall very lousy place to stay. I will never go back there and will never recommend to anyone.