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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was just dirty. They disguise “eco friendly “ but that just means they don’t take the time to do anything to the room that a normal hotel does. The “breakfast “ was pathetic and looked like the least amount they could do while still offering “breakfast” as an amenity. The cost comparison was the same as other hotels in the area and I wish we would have picked one of those hotels. Will not go back again.
Business response:
Meighan, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
We stay here almost monthly because it’s convenient for our needs so we’ve overlooked the occasional dirty shower or musty odor HOWEVER this month we’ve learned that the hotel has blocked FOX news channel. Even if I don’t watch it - who are they to determine what news outlet I can watch. This is my last stay here. The reason the front desk gave was Corporate was dealing with the station. That doesn’t ring true because this appears to be for all locations regardless of local TV providers. Basically this business feels compell... read more
Business response:
We appreciate you staying with us and providing your feedback. We certainly apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Not the greatest, considering the area. Insufficiently staffed, poor housekeeping. Luckily the kind front desk associate vacuumed my room upon my 10pm check-in when I pointed out pieces of paper and other unidentified things on the floor. Also found a little un-emptied trash in one of the baskets. Pillow cases reeked of cheap perfume, got new ones of those too. Other sheets and towels seemed ok and other surfaces seemed clean. One side entry door never securely locked the several days I was there. Common hallways never vacuu... read more
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Managem... read more
The room was not stocked with anything usually stocked in an extended stay. No toiletries, no paper towels, no kitchen items. Matter of fact, the beds had no blankets and there was no extra bedding for the pullout bed. Unfortunately, this was discovered after the front desk was closed. The staff was rude when I asked for more towels. We didn't go in the pool, but from our window it looked dirty. The only saving grace was the AC worked really well.
Business response:
Thank you for reviewing your visit. Please accept our apologies for the inappropriate behavior of our team at the front desk and the housekeeping issues which kept you from having a pleasant experience. Your feedback has been shared with the appropriate team members involved to ensure we work on the feedback provided by you and ensure we deliver a comfortable stay to each guest who enters our facility in the future. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Sleepless in Atlanta Upon my arrival the clerk told me "We don't have any rooms and people keep coming in with reservations. Sorry mam." I kept waiting then after a while he found out the he could give me a room which had just been cleaned but was missing pillow cases. At 7:30 he said "I'll have pillow cases for you by 9 pm"., but none were available until 10:30 pm. The walls are like paper, I could hear everything in the hallway. A lot of people coming and going all night and someone stomping on the floor over me. The clerk... read more
Business response:
Thank you for your review. We apologize for the inconvenience you had at the time of check-in and the noise you experienced while you were here. Please be assured that we have discussed your feedback with the appropriate teams in an effort to tackle such situations more diligently in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Took me a WHOLE 20 minutes, to check in....told the guy a million times my name
Business response:
We apologize for the issues concerning service at the time of your check-in. Your feedback is shared with the front desk team to ensure we deliver superior service levels making each guest’s experience as comfortable as possible. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,650 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.